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Cloud recording Follow

Note: Cloud recordings generally take about 2 times the meeting duration to process. Due to unusually high volume during the COVID-19 pandemic, cloud recordings may require extra processing time that may take up to 24 to 72 hours.

Overview

Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom cloud. The recording files can be downloaded to a computer or streamed from a browser.

Note:

This article covers:

Prerequisites

  • Pro, Business, or Enterprise account
  • Licensed user
  • Zoom Desktop Client
    • Windows: 3.5 or higher
    • macOS: 3.5 or higher
    • Linux: 3.5 or higher
  • Zoom Mobile App
    • Android: 3.5 or higher
    • iOS: 3.5 or higher

Cloud recording storage capacity

Note:

  • 1 GB equals 1024 MB
  • 0.5 GB equals 512 MB

The following table goes over the amount of storage capacity available for each plan:

Plan Type Included Storage Capacity
Pro 1 GB/Licensed User
Business 1 GB/Licensed User
Education 0.5 GB/Licensed User
Zoom Rooms 1 GB/Zoom Room

Note: An email alert will be sent to the account owner when usage is at 80% of the subscribed storage limit. If the storage limit is reached during a recording, the meeting will continue to record until it is ended.

Pricing for additional storage (US Dollars):

Plan Storage Additional 1 GB
$40 per month 100 GB $1.5/GB
$100 per Month 500 GB $0.5/GB
$500 per Month 3 TB $0.1/GB

NoteThe overage amount will be calculated based on the highest usage of Cloud Storage during the billing period. 

Enabling cloud recording

  • Account owners and admins can disable the download feature for recordings on the account by turning off the Cloud recording downloads on the Account Settings page.
  • While following the steps below, enable Allow cloud recording sharing to allow hosts to generate a sharing link for cloud recordings. Users who meet the viewing permissions can access the cloud recording through this link. If this setting is disabled, hosts can't access any share options for cloud recordings.

Account

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Navigate to the Recording tab and verify that the Cloud Recording setting is enabled.
    Note: If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  4. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Notes:

  • This will allow Licensed users to enable Cloud Recording for their meetings.
  • Accounts with added HIPAA security have this disabled entirely and the option is removed. 

Group

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Navigate to the Recording tab and verify that the Cloud recording setting is enabled.
    Notes:
    • If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at the account level and will need to be changed.
  5. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

 

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Navigate to the Recording tab and verify that the Cloud Recording setting is enabled.
    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked and must be changed at either the group or account level. Contact your Zoom administrator for assistance.

Changing cloud recording settings

After enabling cloud recording, you can change these settings. These settings can be applied at an account, group, or user level:

  • Record active speaker with shared screen: Record both active speaker view and shared content on the same video.
  • Record gallery view with shared screen: Record both gallery view and shared content on the same video.
  • Record active speaker, gallery view and shared screen separately: Select the recording layout types that you want to record as separate videos.
    Note: By selecting this option for cloud recordings, you will see the shared screen recording beside the active speaker / gallery view when viewing a cloud recording using the Zoom web portal.
  • Record an audio only file: Only receive an M4A file with a recording of the audio.
  • Save chat messages from the meeting / webinar: Receive a TXT file with the transcript of in-meeting chat messages.
    Note: For meetings, the chat transcript saved on the cloud will only include chat messages sent to everyone. For webinars, the saved chat will only include messages from the host and panelists to all participants. Messages sent between individuals are not saved on the cloud. 

Advanced cloud recording settings

  • Add a timestamp to the recording: Add a timestamp of the meeting to your cloud recordings. The time will display in the host's timezone, set on their Zoom profile.
  • Display participants' names in the recording: Add participants' name to the bottom-right corner of their video.
  • Record thumbnails when sharing: Include a thumbnail of the presenter when screen sharing.
  • Optimize the recording for 3rd party video editor: Generate your cloud recording video files with a standard format that is compatible with 3rd party video editors. This may increase file size.
  • Audio transcript: Automatically transcribe your cloud recordings.
  • Save panelist chat to the recording: The messages sent by panelists during a webinar to either all panelists or all panelists and attendees will be saved to the recording.

Other settings

You can also enable or disable these feature by clicking the toggle.

  • Allow cloud recording sharing: Allow sharing cloud recording.
  • Automatic recording: Allow automatic recording on the local computer or in the cloud.
  • Prevent hosts from accessing their cloud recordings: Prevent hosts to view their cloud recordings. Only admins with recording management privilege can access them if this setting is enabled.
  • Cloud recording download: Allow anyone to download the recording from a link of the cloud recording.
    Note: Check Only the host can download cloud recordings, if you want only the host to download cloud recordings.
  • IP Address Access Control: Only allow specified IP address to playback shared cloud recordings. This setting applies to cloud recordings that are shared publicly or to authenticated users. If a cloud recording is shared to authenticated users, signed-in users in the same account will still need their IP address allowed to view the recording.
  • Require users to authenticate before viewing cloud recordings: Require users to authenticate before viewing recordings.
  • Set recording as on-demand by default: User must register before they can watch the recording.
  • Require passcode to access shared cloud recordings: Require a passcode to access cloud recordings.
  • Viewers can see the transcript: When this setting is turned on, users with the sharing link will be able to view transcripts of cloud recordings. This setting is applicable to newly generated recordings only.
  • The host can auto delete cloud recordings: Allow the host to delete cloud recordings. If this setting is disabled, the recordings cannot be deleted by the host and only admin can delete them.
  • Auto delete cloud recordings after days: Delete cloud recordings after the specified amount of days.
    Note: Auto-deletion only happens once per day, thus it is possible that a recording may not be eligible for deletion when the auto-deletion process occurs on our servers. Because of this, auto-deletion commonly occurs one day after the specified amount of days. 
  • Allow recovery of deleted cloud recordings from Trash: After enabling this setting, deleted cloud recordings will be kept in the trash for 30 days. These files will not count as part of the total storage allowance.
  • Recording disclaimer: Show a customizable disclaimer to participants before a recording starts.
  • Multiple audio notifications of recorded meetings: Play notification messages to participants who join the meeting audio. These messages play each time the recording starts or restarts informing participants the meeting is being recorded.
  • Record meeting as WORM state (write once, read many): After enabling this setting, cloud recordings cannot be edited or deleted in the web portal. If a retention time range has been configured, recordings can't be edited or deleted until the retention period expires.
    Note:
    • This setting needs to be enabled by Zoom. After contacting support, please allow up to 3 business days for the feature to be enabled.
    • If you set a recording to auto delete, the time to auto delete will only apply after the retention period expires.

Starting a cloud recording

Note: Only hosts and co-hosts can start a cloud recording. If you want a participant to start a recording, you can make them a co-host or use local recording. Recordings started by co-hosts will still appear in the host's recordings in the Zoom web portal.

To record a meeting to the cloud:

    1. Start a meeting as the host.
    2. Click the Record button.
    3. Select Record to the Cloud to begin recording.
    4. To stop recording, click Pause/Stop Recording or End Meeting.

      Once the recording has been stopped, the recording must be processed before viewing. Zoom will send an email to the host's email address when the process is completed. There will be two links in the email, the first will be for the Host-only, to manage the recording. The second link will be for the participants. 
    5. Manage your cloud recordings: