Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Managing IM groups Follow

Overview

IM management allows admins to assign users in their account to groups that display within the contacts directory in the Zoom client and app. There are 3 types of IM groups: 

  • Private: Only members can see the group automatically. Users who are not in the group can search for users who are in the group.
  • Shared: All people in the account can see the group and members automatically. 
  • Restricted: No one can see the group or find the members of the group using search except for those in the group. 

Note: IM groups are different than user groups.

This article covers:

Prerequisites

  • Paid Zoom account
  • Zoom client version 3.5 or later
  • Account owner or admin privileges to add or edit IM groups

Adding an IM group

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then IM Management.
  3. If IM Groups isn't enabled, click the IM Settings tab and click the IM Groups toggle.
  4. Click the IM Groups tab.
  5. Click Add IM Group and enter the required information:
    • Group Name: Enter a display name to help identify the IM group.
    • Group Privacy: Select an IM group type.
  6. Click Save.

Adding users to an IM group

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then IM Management.
  3. Click the name of an IM group.
  4. Click Add Members.
  5. Enter the first few letters of the email address of the member to be added to the group.
  6. Check the box to the right of the correct email address, then click Add.

Levels of access

The following table shows the levels of access based on what type of IM group a user is a member of.

(M) = member of IM group

IM group View IM group Search users in
IM group

Member of a private IM group

Private IM group (M)
Private IM group  
Shared IM group
Restricted IM group    

Member of a shared IM group

Private IM group  
Shared IM group (M)
Shared IM group
Restricted IM group    

Member of a restricted IM group

Private IM group  
Shared IM group
Restricted IM group (M)
Restricted IM group    

 

Changing default IM groups and move users to a group

To change IM group settings for all users in the account:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click User Management then Users.
  3. Click the Advanced tab.
  4. Scroll down to the Change IM Group section to see the following settings:
    • Set default IM group: Select the IM group that users should be added to by default.
    • Switch IM group: Move a group of users from one IM group to another.

Changing advanced settings for an IM group

To change IM group settings for a specific IM group:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then IM Management.
  3. Click the name of an IM group.
  4. Click Advanced Settings below the IM group name.
  5. Change these settings:

Note: If a user belongs to multiple IM groups, the locked setting takes precedence. If the setting is not locked, then the most restrictive setting takes precedence.

  • Allow users to search others: Specify if users can search for other users in the same account or parent account.
  • Allow users to add contacts: Allow users to add Zoom contacts to their contacts directory. Click an option to set the level of access.
  • Allow users to chat with others: Allow users to chat with internal or external contacts.  Click an option to set the level of access.
  • Third-party archiving: Archive messages and files with a third-party archiving service.
  • File transfer: Allow users to send and receive files in direct messages or group conversations.

Changing IM settings

You can change IM settings that apply to all IM groups:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then IM Management.
  3. Click the IM Settings tab.
  4. Navigate to the setting you want to change.
  5. Click the lock icon  to lock a setting if you want to prevent it from being changed in user settings.

Note:

  • Some settings are dependent on certain prerequisites. If you do not see a setting listed for, review the article on the setting to see if your account meets those prerequisites.
  • If a user belongs to multiple IM groups, the locked setting takes precedence. If the setting is not locked, then the most restrictive setting takes precedence.

Sharing

Allow users in the account to share these in chat:

Visibility

  • Set Chat as a default tab for first-time users
  • Show H.323 contacts
  • Link accounts to an organization
  • IM Groups: In the Zoom desktop client and mobile app, organize contacts by IM group.
  • Company Contacts: In the Zoom desktop client and mobile app, display all members in the account.
  • Announcements

Security

Storage