IM Management Follow

About

IM Management allows account Owners and Admins to divide their users into varying groups. This will list groups within contacts list.

Pre-requisites

  • Account must be Business or Education plan.
  • Zoom application must be running version 3.5+

How to Use IM Management

To begin, select IM Management once logged in as an account admin or owner.

By Selecting Add, you can create a New "IM" group. There are three types of groups: Normal, Shared, & Restricted.

The following shows the expected behavior of what groups and users you can see from within a particular group.

Normal IM Group 1

IM Group Can View IM Group Can Search Users
Normal IM Group 1 Yes Yes
Normal IM Group 2 No Yes
Shared IM Group 1 Yes Yes
Restricted IM Group 1 No No

Shared IM Group 1

IM Group Can View IM Group Can Search Users
Normal IM Group 1 No Yes
Shared IM Group 1 Yes Yes
Shared IM Group 2 Yes Yes
Restricted IM Group 1 No No

Restricted IM Group 1

IM Group Can View IM Group Can Search Users
Normal IM Group 1 No Yes
Shared IM Group 1 Yes Yes
Restricted IM Group 1 Yes Yes
Restricted IM Group 2 No No

Adding users to the IM group can be done in two ways. The first begins by selecting the IM group that you wish to add users to.

You can then select Add Group Members to begin the process of adding new users.

Members can be added to the IM group by entering in the emails as instructed.

Finally, please enable "IM Groups" under IM Settings for groups to appear.

Was this article helpful?
Have more questions? Submit a request
Powered by Zendesk