At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.



My video/camera is not working on iOS Follow

If your camera is not showing up during a meeting on your iOS device, please follow the steps below to troubleshoot the issue:

  1. If your camera is off, please select "Video" and ensure you have your camera selected


  2. Please ensure that no other applications, such as "Camera" are not currently using your camera. You can check which applications are currently running by double tapping the "Home" button . To close the application, please swipe up.


  3. Please select "Settings">>"Zoom" and ensure that Zoom has access to your camera.


  4. Please restart your iOS device.
  5. Please reinstall Zoom from the App Store

If these troubleshooting steps do not work, please create a support ticket with the model of iPad/iPhone and version of iOS you are using.