Note: If you are on a corporate network, please also see security settings for firewall or proxy servers.
Note: Numerous VoIP-based (Voice over IP) communications services have experienced service disruptions in the United Arab Emirates (UAE) due to blocks by UAE ISPs (internet service providers) du and Etisalat. These ISPs seem to have banned all services that they do not sell themselves.
Zoom is exploring all options to restore full VoIP service to this region. In the meantime, if you are experiencing Zoom VoIP disruptions while in the UAE or while attempting to meet with someone in the UAE, we recommend the following fixes:
- For now, if the meeting host subscribes to Zoom Premium Audio, you may use our UAE PSTN (telephone audio) dial-in numbers, which you can find in the meeting invitation. Or, you can dial into another international number we support, although you may incur long-distance charges based on your plan and telephone service provider.
- Customers in the UAE should contact their ISP to receive additional information.
Thank you for your patience while we work to fully restore VoIP service in the UAE.