Important Notice: Please begin updating all your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Restricted countries or regions Follow

Overview

You can start or join a meeting from any international location. If you are on a corporate network, see security settings for firewall or proxy servers.

Users in the following countries or regions are unable to access Zoom for regulatory reasons. For more information, refer to the US government's list of sanctioned countries.

Restricted countries or regions

  • Belarus
  • Burundi
  • Central African Republic
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Lebanon
  • Libya
  • Mali
  • Nicaragua
  • North Korea
  • Pakistan (Zoom Phone)
  • Somalia
  • Sudan and Darfur
  • South Sudan
  • Syria Sanctions
  • Ukraine (Crimea Region)
  • United Arab Emirates (UAE) - see note
  • Venezuela
  • Yemen
  • Zimbabwe

Note:

Numerous VoIP-based (Voice over IP) communications services have experienced service disruptions in the United Arab Emirates (UAE) due to blocks by UAE ISPs (internet service providers) du and Etisalat. These ISPs seem to have banned all services that they do not sell themselves.

Zoom is exploring all options to restore full VoIP service to this region. In the meantime, if you are experiencing Zoom VoIP disruptions while in the UAE or while attempting to meet with someone in the UAE, we recommend the following fixes:

For now, if the meeting host subscribes to the Zoom audio plan, you may use our UAE PSTN (telephone audio) dial-in numbers, which you can find in the meeting invitation. Or, you can dial into another international number we support, although you may incur long-distance charges based on your plan and telephone service provider.

Customers in the UAE should contact their ISP to receive additional information. Thank you for your patience while we work to fully restore VoIP service in the UAE.