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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

This Zoom account does not exist Follow

If you receive the message "This Zoom Account Does Not Exist" when attempting to reset your password, this means that there is no account found with the provided email address and a Zoom-specific password. There are 4 login methods: email address and Zoom-specific password, Google login, Facebook login, and Single Sign-on (SSO). Your account may exist with a different login type or the email address may be spelled incorrectly.


Instructions for your Zoom account does not exist

If you receive this message when trying to reset your password and may not have an existing Zoom account, you can sign-up for a free account.

If you should have an account under this email address, check the following:

  • Confirm that the email address is spelled correctly
  • Try logging in with Google or Facebook
  • If part of a business or education account, try logging in with Single Sign-on (SSO) at your vanity URL, eg.

Reset Facebook Password

If you need to reset your Facebook password, see the Facebook Password Help Center.

Reset Google Password

If you need to reset your Google password, please see the Gmail Password Help Center.

Reset Single Sign-On Password

If you need to reset the password for your Single Sign-On account, you will need to reach out to your organization's IT department or the department who issued your login.