This Zoom account does not exist

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If you receive the message "This Zoom Account Does Not Exist" when attempting to reset your password, this means that there is no account found with the provided email address and a Zoom-specific password. The following login methods are available: email address and Zoom-specific password, Google login, Apple login, Facebook login, and Single Sign-on (SSO). Your account may exist with a different login type or the email address may be spelled incorrectly.


How to troubleshoot the issue "Zoom account does not exist"

If you receive this message when trying to reset your password and may not have an existing Zoom account, you can sign-up for a free account.

If you should have an account under this email address, check the following:

  • Confirm that the email address is spelled correctly
  • Try logging in with Google, Apple, or Facebook
  • If part of a business or education account, try logging in with Single Sign-on (SSO) at your vanity URL, eg.

Reset Facebook Password

If you need to reset your Facebook password, see the Facebook Password Help Center.

Reset Google Password

If you need to reset your Google password, see the Gmail Password Help Center.

Reset Apple Password

If you need to reset your Apple password, see the Apple Password Help Center.

Reset Single Sign-On Password

If you need to reset the password for your Single Sign-On account, you will need to reach out to your organization's IT department or the department who issued your login. 

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