Cannot Continue. The Application is Improperly Formatted Follow

When joining a meeting or webinar using Internet Explorer, the following error appears

To resolve this issue, please try the following troubleshooting steps:

  1. Open Internet Explorer
  2. Select "Internet Options" under the "Tools" menu
  3. Select the "Security" tab
  4. Select "Trusted Sites" 
  5. Select "Custom Level..."
  6. Select "Run components signed with Authenticode" or select "Enable"
  7. Select "Ok" to apply

Please also add zoom.us to the Trusted site list by following these steps:

  1. Open Internet Explorer
  2. Select "Internet Options" under the "Tools" menu
  3. Select the "Security" tab
  4. Select "Trusted Sites"
  5. Select "Sites"
  6. Type "zoom.us" under "Add this website to the zone"
  7. Select "Add"
  8. Select "Close"
  9. Select "Ok" to apply

If these steps do not resolve the issue, please submit a support ticket.

Was this article helpful?
Have more questions? Submit a request
Powered by Zendesk