Overview
If you receive the following error when joining a meeting or webinar using Internet Explorer, try to following steps to add Zoom as a trusted site and allow it to run.
Instructions
To resolve this issue, try the following steps:
- Open Internet Explorer.
- Select Internet Options under the Tools menu.
- Select the Security tab.
- Select Trusted Sites.
- Select Custom Level...
- Select Run components signed with Authenticode or select Enable.
- Select Ok to apply.
Next, add zoom.us to the Trusted site list by following these steps:
- Open Internet Explorer.
- Select Internet Options under the Tools menu.
- Select the Security tab.
- Select Trusted Sites.
- Select Sites.
- Type zoom.us under Add this website to the zone.
- Select Add.
- Select Close.
- Select Ok to apply
If these steps do not resolve the issue, please submit a support ticket.