- Download the troubleshooting application provided by Support.
- Double click the file and follow the instructions to open.
- Login to the new Mac Outlook plugin and run the same case to duplicate the issue
- Open your finder and select "Go" and then "Go to Folder..."
- For Outlook 2011 Input ~/Documents/ZoomOutlookPlugin/ZoomOutlookPlugin.log
- For Office 365/2016 Version 15.x Input "~/Library/Containers/com.
microsoft.outlook/Data/ Documents/ZoomOutlookPlugin/Zo omOutlookPlugin.log"
- Send us the zipped log or upload to Dropbox and send us the link
- After sending the logs, please uninstall this troubleshooting version of the Zoom Outlook plugin and re-install from here.