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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

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System requirements for Zoom Rooms Follow

Overview

This article lists the requirements for using the Zoom Rooms display and controller.

This article covers:

Bandwidth requirements

  • 2.0 Mbps up and down for single screen
  • 2.0 Mbps up 4.0 Mbps down for dual screen
  • 2.0 Mbps up 6.0 Mbps down for triple screen
  • For screen sharing only: 150 to 300kbps
  • For audio VoIP: 60 to 80kbps

Zoom Rooms platform requirements

  • Minimum OS:
    • macOS X with macOS 10.14 or higher
    • Windows 10 or higher
  • macOS or Windows OS hardware requirements:
    • 2.5 GHz dual-core Intel Core i5 or higher desktop CPU (single screen) processor
    • 2.8 GHz quad-core Intel Core i7 or higher desktop CPU (dual or triple screen) processor
    • Dual-bank RAM for better performance

Zoom Rooms verified platforms (macOS)

  • Mac mini (one or two screens)
    • Apple M1 chip
    • 8GB unified memory
  • Mac mini (triple screen)
    • 3.2GHz 6‑core 8th‑generation Intel Core i7 (Turbo Boost up to 4.6GHz)
    • 16GB 2666MHz DDR4 Memory
    • Intel UHD Graphics 630
    • One HDMI cable / Two USB-C to HDMI cables

Zoom Rooms verified platforms (Windows)

  • Lenovo ThinkSmart Edition Tiny for Zoom Rooms (single, dual, or triple screen)
    • Intel i7-9700T processor
    • 16GB (2x8GB) DDR4 memory
    • 2x HDMI, 1x DisplayPort
    • VESA wall mount included 

  • HP Collaboration G6 PC with Zoom Rooms (single, dual, or triple screen)

    • Intel® Eight-Core™ i7-10700T processor

    • 16 GB (2x8GB) DDR4-2933 SODIMM memory

    • Additional DisplayPort to HDMI adapters for HDMI triple screen support

  • Dell Optiplex 5080 Micro (single screen)
    • Intel® Six-Core™ i5-10500T processor
    • 8GB (2x4GB) 2666MHz DDR4 memory
  • Dell Optiplex 5080 Micro (dual or triple screen)
    • Intel® Eight-Core™ i7-10700T processor
    • 16GB (2x8GB) 2666MHz DDR4 memory
    • Additional DisplayPort (triple screen)
  • Logitech Kit (single or dual-screen display plus Logitech TAP controller)
    • Intel NUC8i5BEH
    • Intel® Quad-Core™ i5 gen 8 processor
    • 8GB (2x4GB) DDR4 memory
      Note: Due to the Logitech Tap connecting to the room computer as a USB based monitor, the Logitech Kit only supports up to two main displays. 

Zoom Rooms touch-verified platforms (Windows)

  • Touch screens: (single screen on touchscreen with an i5/i7 Windows 10 PC).
  • Zoom Rooms Controller is integrated into touch (external controller is optional)
  • Integrated all-in-one touch display (TV, PC, Camera, Speaker, Mic)

Zoom Rooms verified platforms (appliances)

Zoom Rooms touch-verified platforms (appliances)

Zoom Rooms Controller requirements