Troubleshooting Log For Zoom Rooms Follow

Overview

Before sending us troubleshooting logs, please open a support ticket with Zoom support. Once a ticket is generated, we will update you with further instructions and process. If Zoom support requests the troubleshooting logs, please follow the steps below to generate them.

Instructions

To send a report on iPad Controller

1. Click Settings on the Zoom iPad controller app.
   
2. Select About in your Settings menu. 
   
3. Select Send Problem Report. 
4. Include the number of the ticket that you've opened and any additional details about the problem.
5. Click Send.