About
- Open a support ticket at Support
- Once a ticket is generated we will update you with further instructions and process.
- There are two ways to generate ZoomPresence reports/logs; The methods are listed below for you to follow.
To send a report on iPad Controller
- Click Settings on the Zoom iPad controller app.
- Select About in your Settings menu.
- Select Send Problem Report.
- Include the number of the ticket that you've opened and any additional details about the problem.
- Click Send.
How to send a report from the Web
- Login to your Zoom Room management on the web.
- Click Edit to the right of the Zoom Room that you need to send a problem report for.
- Below the Room Avatar, locate Any Problem? Click Here to send problem to us.
- Include the number of the ticket that you've opened and any additional details about the problem.
- Click Send.
