Before sending us troubleshooting logs, please open a support ticket with Zoom support. Once a ticket is generated, we will update you with further instructions and process. If Zoom support requests the troubleshooting logs, please follow the steps below to generate them.
To send a report on iPad Controller
- Click Settings on the Zoom iPad controller app.
- Select About in your Settings menu.
- Select Send Problem Report.
- Include the number of the ticket that you've opened and any additional details about the problem.
- Click Send.