Troubleshooting Log For Zoom Rooms Follow


  • Open a support ticket at Support
  • Once a ticket is generated we will update you with further instructions and process.
  • There are two ways to generate ZoomPresence reports/logs; The methods are listed below for you to follow.

To send a report on iPad Controller

  1. Click Settings on the Zoom iPad controller app.
  2. Select About in your Settings menu. 
  3. Select Send Problem Reporte4371fdd-3d75-4489-8c85-ad048ec82776.png
  4. Include the number of the ticket that you've opened and any additional details about the problem.1985924a-691d-4532-a66b-0a2a2d6348da.png
  5. Click Send.
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