Troubleshooting Log For Zoom Rooms Follow

About

  • Open a support ticket at Support
  • Once a ticket is generated we will update you with further instructions and process.
  • There are two ways to generate ZoomPresence reports/logs; The methods are listed below for you to follow.

To send a report on iPad Controller

  1. Click Settings on the Zoom iPad controller app.
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  2. Select About in your Settings menu. 
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  3. Select Send Problem Reporte4371fdd-3d75-4489-8c85-ad048ec82776.png
  4. Include the number of the ticket that you've opened and any additional details about the problem.1985924a-691d-4532-a66b-0a2a2d6348da.png
  5. Click Send.

 

How to send a report from the Web

  1. Login to your Zoom Room management on the web.
  2. Click Edit to the right of the Zoom Room that you need to send a problem report for. 0c2c26b8-5a5f-459a-83d4-0f28c429ec7a.png
  3. Below the Room Avatar, locate Any Problem? Click Here to send problem to us9cc658e8-3361-44f5-b4fd-63a4e89f1ef8.png
  4. Include the number of the ticket that you've opened and any additional details about the problem.e9b68c41-6678-4f91-8429-1ab58f562115.png
  5. Click Send.
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