Troubleshooting Log For Zoom Rooms Follow

About

• Open a support ticket at Support
• Once a ticket is generated we will update you with further instructions and process.
• There are two ways to generate ZoomPresence reports/logs; The methods are listed below for you to follow.

To send a report on iPad Controller

1. Click Settings on the Zoom iPad controller app.
   
2. Select About in your Settings menu. 
   
3. Select Send Problem Report. 
4. Include the number of the ticket that you've opened and any additional details about the problem.
5. Click Send.