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Configuring Personal Audio Conference Follow

Overview

Personal Audio Conference (PAC) allows paid subscribers to host meetings through PSTN (phone dial-in) only. The PAC conference ID is a predetermined 10 or 11-digit conference ID that can be started by the host (or participant who knows the host key) by entering the host key provided on your profile page when prompted by the auto attendant.

Notes:

  • Host control over PSTN in-meeting will only be available on the PAC conference IDs.
  • Meeting capacity is determined by the account type and add-on plans assigned to the user account. 

This article covers:

Prerequisites

  • Pro, Business, Education, Enterprise account
  • Owner, admin with privileges to edit account/group settings
  • The host must be a licensed user
  • Audio Conferencing subscription

Enabling or disabling Personal Audio Conference

Account

To enable or disable Personal Audio Conference for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Audio Conferencing tab.
  4. Click the Personal Audio Conference toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable or disable Personal Audio Conference for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups..
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Audio Conferencing tab.
  5. Click the Personal Audio Conference toggle to enable or disable it.
  6. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable or disable Personal Audio Conference for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Audio Conferencing tab.
  4. Click the Personal Audio Conference toggle to enable or disable it.
  5. If a verification dialog displays, click Enable or Disable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Configuring your dial-in numbers and participant passcodes

To view and edit your PAC meeting IDs, global dial-in numbers, and auto-generated invitation text.

If you want to add a passcode to your PAC meeting ID, you can add a 6-digit numerical passcode. You also have the option to add a listen-only passcode which will allow the participants who use this passcode to listen to your conference but not speak.

Note: You must enable a participant passcode before you can add a participant or listen-only passcode.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Personal Audio Conference.
  3. If this is your first time using PAC, click Enable Personal Audio Conference.
    You will be provided with the following details, which are configurable:
    • Global Dial-In Numbers (toll-free and fee-based according to your selection): Select dial-in numbers to you want to include in the invitation email.
      • (Optional) If you want to include a link to a full list of international numbers available for your account in the meeting invitation, select the Show international numbers link on the invitation email check box at the bottom of the dial-in numbers list.
    • Conference ID: Displays the conference ID participants need to dial to join the conference.
    • Participant Passcode: If PAC passcode is enabled, you will see the passcode that participants need to dial to join the conference. Click Show then Change to change the passcode.
    • Listen-Only Passcode: Participants that uses this passcode can only listen during the conference. If you don't have a passcode, click Add to enter one. Click Show then Change to change the passcode.
      Note: You must have a participant passcode before you can add a listen-only passcode.

Once your Personal Audio Conference (PAC) is enabled, you can start hosting your personal audio conference meetings.