Dashboard Follow

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Prerequisites

  • Business, Education or API Plan
  • Admin Access

About

The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyze issues that may have occurred as well better understand how users are holding meetings within your company.

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Getting Started

Go to "Account Management" and select Dashboard

Once you have entered your accounts Dashboard, you will be able to view information on the following on your account

Dashboard

The Dashboard page allows you to view broad statics on the overall usage of the page. All data on the dashboard page can be filtered by date, by selecting "Period".

 

Top 10 users will show which users have the most meeting minutes, that is longest meetings with most users in meetings.

You can also see overall usage based on Meetings, Meeting Minutes, & Participants.

You also will be able to see where participants are joining meetings from based on location.

Finally the main dashboard page will percentage and number of devices being used to connect to Zoom meetings being held by users on your account. You can export the device information for users under your account by selecting "Export details to CSV"

Meetings

The Meetings section allows you to see the total live meetings as well as past meetings being held. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.

Selecting any meeting id will give more information on the meeting being held. This information ranges from where users were connecting from and network quality information. The "Join as an assistant" button will allow an admin to join into the session to provide assistance if needed.

Selecting any participant name can provide more in depth detail to their connection. Showing the current send/receive rates for various portions of the call.

You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in dashboard:

  • Bitrate - the number of bits per second that can be transmitted along a digital network
  • Latency - the amount of time it takes for a pack to travel from one point to another. In Zoom's case, an audio, video, or screen share packet.
  • Jitter - the variation in the delay of received packets
  • Avg. Loss - the average amount of packet loss, that is the percentage of packets that fail to arrive at their definition
  • Max Loss - the max amount of packet loss, that is the max percentage of packets that fail to arrive at their destination

Zoom Rooms

The Zoom Rooms portion of the dashboard lets you know the type of configuration a room has, it's passcode, and more importantly it's current availability for others to use for their meetings. If you have Zoom Rooms Health Status Notifications enabled, you will also be able to see any issues with your rooms indicated by a warning icon next to the "Current Status".

CRC

The CRC portion of the Zoom Dashboard allows you to see total number of CRC ports being used on the account. The max shows maximum concurrent ports being used in that hour, while total shows total H.323/SIP connections in that hour.

 

Webinar

The Webinars section is quite similar to meetings. All of the same information from for participants in meetings will be shown for panelists in the webinar. However, Webinar details will show the list of view-only attendees that joined into the Webinar.

 

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