Getting started using the Zoom Dashboard
The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyze issues that may have occurred as well as better understand how users are holding meetings in your company.
Dashboard data updates at 12:00 GMT daily. Data is stored in the Dashboard for 12 months.
Note: If you are on a Video SDK account, learn more about the dashboard information available to developers.
This article covers:
- Getting started with the Zoom Dashboard
- Privacy information
- How to understand the Dashboard tab
- How to understand the Meetings tab
- How to understand the Zoom Rooms tab
- How to understand the CRC tab
- How to understand the Webinars tab
- How to understand the Whiteboard tab
- How to understand the Zoom Chat tab
- How to understand the Downloads tab
- How to understand the Zoom Phone tab
- How to understand the Contact Center tab
Prerequisites for getting started using the Zoom Dashboard
- Business, Education, Enterprise, or API Plan
- Account owner or admin privileges
- Unified Health Dashboard feature must be enabled by Zoom
Getting started with the Zoom Dashboard
- Sign in to the Zoom web portal.
- In the navigation menu, click Dashboard.
You cannot view the following information for participants external to your organization:
- MAC address
- Camera (example: “Integrated Camera”)
- Device (example: “Windows”)
- Hard Disk ID
- Microphone (example: “External Microphone”)
- Speaker (example: “External Headphones”)
- Local IP address
- Data center role
How to understand the Dashboard tab
The Dashboard tab allows you to view broad statistics on the overall usage of Zoom. Data on the dashboard page can be filtered by date at the top left.
The Dashboard tab provides graphs for quick statistics on users, meetings, and Zoom Rooms. Many of the graphs have arrows to adjust which data is being shown and you can export the information by clicking the download arrow icon in the top-right corner of the chart.
The System Health page on the Dashboard is an additional feature that enables you to monitor, diagnose, and troubleshoot the underlying reasons for temporary technical problems throughout the Zoom platform, on a large scale.
To have the Unified Health Dashboard feature enabled, submit a request to Zoom Support.
How to understand the Meetings tab
The Meetings section allows you to see the total live meetings as well as past meetings being held. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.
Selecting any meeting ID will give more information on the meeting being held. This information ranges from where users were connecting and network quality information. For meetings in progress, the Join as an assistant button allows an admin to join the meeting as a co-host if the host is currently logged in and in the meeting. For past meetings, you can hover over the information icon to see how a participant left the meeting.
Selecting any participant's name can provide more in-depth detail about their connection. Showing the current send/receive rates for various portions of the call.
You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in the dashboard:
- Bitrate - the number of bits per second that can be transmitted along with a digital network.
- Latency - the amount of time it takes for a packet to travel from one point to another. In Zoom's case, the time it takes an audio, video, or screen share packet to travel from the Zoom client to the Zoom cloud.
- Jitter - the variation in the delay of received packets.
- Avg. Loss - the average amount of packet loss, which is the percentage of packets that fail to arrive at their destination.
- Max Loss - the max amount of packet loss, that is the max percentage of packets that fail to arrive at their destination.
Learn more about the Dashboard Meetings and Webinars tab.
How to understand the Zoom Rooms tab
The Zoom Rooms portion of the dashboard lets you know the type of configuration a room has, its passcode, and more importantly its current availability for others to use for their meetings. If you have Zoom Rooms Health Status Notifications enabled, you can quickly identify any issues under the health column. Click on the room name to see more details.
How to understand the CRC tab
The CRC portion of the Zoom Dashboard allows you to see the total number of CRC ports being used on the account. The max shows maximum concurrent ports being used in that hour, while the total shows total H.323/SIP connections in that hour.
How to understand the Webinars tab
The Webinars section is similar to meetings. You can see live webinars in progress as well as past webinars. All the same information from participants in meetings will show to panelists in the webinar. For attendees, you can see a list of basic information, such as their name, device, IP address, location, network type, device, the time they joined/left, and the leave reason.
How to understand the Whiteboard tab
The Whiteboard tab shows the account-usage metrics for Zoom Whiteboard. You can see how often the whiteboard is being used, helping you understand how the organization uses Zoom Whiteboard. You can also see the number of whiteboards shared internally and externally and who uses it the most. The data is refreshed every 24 hours.
How to understand the Zoom Chat tab
The Zoom Chat tab shows the information on how users are utilizing Zoom Chat. You can see how many messages they've sent and received and the types of messages. You can adjust the date range at the top and search by user or email address.
How to understand the Downloads tab
The Downloads tab shows any CSV files that you are exporting from Dashboard. It displays the report name, the date range of the report, the time the report was generated, and the status of the report. If the report is ready, the report status will list Download.
How to understand the Zoom Phone tab
The Zoom Phone tab displays the overall quality of Zoom Phone calls, based on MOS (Mean Opinion Score). You can also click Extensions to search for a particular user's statistics, based on extension number. Learn more about the Zoom Phone Dashboard.
How to understand the Contact Center tab
The Contact Center tab displays the overall quality of Zoom Contact Center voice and video engagements. Learn more about the Zoom Contact Center Dashboard.
Join the 250K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.