Getting started using the Zoom Dashboard

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The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyze issues that may have occurred as well better understand how users are holding meetings within your company. 

Dashboard data updates at 12:00 GMT daily. Data is stored in the Dashboard for 12 months.  

Note: If you are on a Video SDK account, learn more about the dashboard information available to developers.

This article covers:

Prerequisites for getting started using the Zoom Dashboard

  • Business, Education or API Plan 
  • Admin Access

Getting started

  1. Sign in to the Zoom web portal. 
  2. In the navigation menu, click Dashboard.

Privacy information

You can't view the following information for participants external to your organization:

    • MAC address
    • Camera (example: “Integrated Camera”)
    • Device (example: “Windows”)
    • Domain
    • Hard Disk ID
    • Microphone (example: “External Microphone”)
    • Speaker (example: “External Headphones”)
    • Local IP address
    • Version
    • Data center role

Understanding the Dashboard tab

The Dashboard tab allows you to view broad statics on the overall usage of Zoom. Data on the dashboard page can be filtered by date at the top left.

The Dashboard tab provides graphs for quick statistics on users, meetings, and Zoom Rooms. Many of the graphs have arrows to adjust which data is being shown and the information can be exported by clicking Export details to CSV.

Learn more about the statistics and graphs available on the Dashboard tab.

Understanding the Meetings tab

The Meetings section allows you to see the total live meetings as well as past meetings being held. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.

Selecting any meeting ID will give more information on the meeting being held. This information ranges from where users were connecting from and network quality information. For meetings in progress, the Join as an assistant button will allow an admin to join into the meeting as a co-host if the host is currently logged in and in the meeting. For past meetings, you can hover over the information icon to see how a participant left the meeting. 

Selecting any participant name can provide more in-depth detail of their connection. Showing the current send/receive rates for various portions of the call.

You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in the dashboard:

  • Bitrate - the number of bits per second that can be transmitted along with a digital network.
  • Latency - the amount of time it takes for a packet to travel from one point to another. In Zoom's case, the time it take an audio, video, or screen share packet to travel from the Zoom client to the Zoom cloud. 
  • Jitter - the variation in the delay of received packets.
  • Avg. Loss - the average amount of packet loss, which is the percentage of packets that fail to arrive at their destination.
  • Max Loss - the max amount of packet loss, that is the max percentage of packets that fail to arrive at their destination.

Learn more about the Dashboard Meetings and Webinars tab

Understanding the Zoom Rooms tab

The Zoom Rooms portion of the dashboard lets you know the type of configuration a room has, its passcode, and more importantly its current availability for others to use for their meetings. If you have Zoom Rooms Health Status Notifications enabled, you can quickly identify any issues under the health column. Click on the room name to see more details.

Learn more about the Dashboard Zoom Rooms tab

Understanding the CRC tab

The CRC portion of the Zoom Dashboard allows you to see the total number of CRC ports being used on the account. The max shows maximum concurrent ports being used in that hour, while total shows total H.323/SIP connections in that hour.

Understanding the Webinar tab

The Webinars section is similar to meetings. You can see live webinars in progress as well as past webinars. All of the same information from for participants in meetings will be shown for panelists in the webinar. For attendees, you can see a list of basic information, such as their name, device, IP address, location, network type, device, time they joined/left, and the leave reason.

Learn more about the Dashboard Meetings and Webinars tab

Understanding the Zoom Chat tab

The Zoom Chat tab shows the information on how users are utilizing Zoom Chat. You can see how many messages they've sent and received and the types of messages. You can adjust the date range at the top and search by user or email address. 

Learn more about the Dashboard Zoom Chat tab.

Understanding the Downloads tab

The Downloads tab shows any CSV files that you are exporting from Dashboard. It will display the report name, the date range of the report, the time the report was generated and the status of the report. If the report is ready, the report status will list Download.

Understanding the Zoom Phone tab

The Zoom Phone tab displays the overall quality of Zoom Phone calls, based on MOS (Mean Opinion Score). You can also click on Extensions to search for a particular user's statistics, based on extension number. Learn more about the Zoom Phone Dashboard.

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