The Zoom Dashboard allows administrators on the account to view information ranging from overall usage to live in-meeting data. This data can be used to analyze issues that may have occurred as well better understand how users are holding meetings within your company.
Dashboard data updates at 12:00 GMT daily. Data is stored in the Dashboard for 12 months.
This article covers:
- Getting started
- Dashboard tab
- Meetings tab
- Zoom Rooms tab
- CRC tab
- Webinar tab
- IM tab
- Downloads tab
- Zoom Phone tab
- Business, Education or API Plan
- Admin Access
- Sign in to the Zoom web portal.
- Click Dashboard.
Understanding the Dashboard tab
The Dashboard tab allows you to view broad statics on the overall usage of Zoom. Data on the dashboard page can be filtered by date at the top left.
The Dashboard tab provides graphs for quick statistics on users, meetings, and Zoom Rooms. Many of the graphs have arrows to adjust which data is being shown and the information can be exported by clicking Export details to CSV.
Understanding the Meetings tab
The Meetings section allows you to see the total live meetings as well as past meetings being held. Past meetings can be exported to a CSV file. This overview will show if audio, video, screen sharing, and recording were being used in the meeting as well. You can also see the license types of each user on your account.
Selecting any meeting ID will give more information on the meeting being held. This information ranges from where users were connecting from and network quality information. For meetings in progress, the Join as an assistant button will allow an admin to join into the meeting as a co-host if the host is currently logged in and in the meeting. For past meetings, you can hover over the information icon to see how a participant left the meeting.
Selecting any participant name can provide more in-depth detail of their connection. Showing the current send/receive rates for various portions of the call.
You will also be able to see real-time graphs that indicate connection quality for sending/receiving video, audio, and shared content. If nothing is being sent or received at that time, no information will show. The following will be captured in the dashboard:
- Bitrate - the number of bits per second that can be transmitted along with a digital network.
- Latency - the amount of time it takes for a pack to travel from one point to another. In Zoom's case, audio, video, or screen share packet.
- Jitter - the variation in the delay of received packets.
- Avg. Loss - the average amount of packet loss, which is the percentage of packets that fail to arrive at their destination.
- Max Loss - the max amount of packet loss, that is the max percentage of packets that fail to arrive at their destination.
Understanding the Zoom Rooms tab
The Zoom Rooms portion of the dashboard lets you know the type of configuration a room has, its passcode, and more importantly its current availability for others to use for their meetings. If you have Zoom Rooms Health Status Notifications enabled, you can quickly identify any issues under the health column. Click on the room name to see more details.
Understanding the CRC tab
The CRC portion of the Zoom Dashboard allows you to see the total number of CRC ports being used on the account. The max shows maximum concurrent ports being used in that hour, while total shows total H.323/SIP connections in that hour.
Understanding the Webinar tab
The Webinars section is similar to meetings. You can see live webinars in progress as well as past webinars. All of the same information from for participants in meetings will be shown for panelists in the webinar. For attendees, you can see a list of basic information, such as their name, device, IP address, location, network type, device, time they joined/left, and the leave reason.
Understanding the IM tab
The IM tab shows the information on how users are utilizing Zoom chat (IM). You can see how many messages they've sent and received and the types of messages. You can adjust the date range at the top and search by user or email address.
Understanding the Downloads tab
The Downloads tab shows any CSV files that you are exporting from Dashboard. It will display the report name, the date range of the report, the time the report was generated and the status of the report. If the report is ready, the report status will list Download.
Understanding the Zoom Phone tab
The Zoom Phone tab displays the overall quality of Zoom Phone calls, based on MOS (Mean Opinion Score). You can also click on Extensions to search for a particular user's statistics, based on extension number. Learn more about the Zoom Phone Dashboard.