Upgrading or downgrading Zoom Rooms

To upgrade Zoom Rooms for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Click the Devices tab.
4. Click one of the following options:
   
   • Upgrade OS: Upgrade the OS on all devices.
   • Upgrade Zoom Rooms: Upgrade the Zoom Rooms app for all device.

If you want to update the App on one device, select the device on which to update:

1. Sign in to the Zoom web portal as a role with access to Zoom Rooms.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Click the ellipses next to the device you want to upgrade and select from the following options:
   
   • Upgrade OS: Upgrade the OS on the device.
     Skip to step 5 if you select this option.
   • Upgrade App: Upgrade the Zoom Rooms app for the device.
4. (Optional) Choose whether to Schedule this upgrade, Override room activity to upgrade, or both. 
5. At the bottom left of the Upgrade Zoom Rooms window, click the drop down arrow in the box, then select the version you wish to update to.
6. Click Upgrade, or Schedule, depending on your selections. If you chose to Override room activity to upgrade, click Upgrade again.

If you want to update the App on several devices, select the required devices:

1. Sign in to the Zoom web portal as a role with access to Zoom Rooms.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Select the desired devices.
4. On the top right, click Upgrade.
5. Click App.
6. (Optional) Choose whether to Schedule this upgrade, Override room activity to upgrade, or both. 
7. At the bottom left of the Upgrade App window, click the drop down arrow in the box, then select the version you wish to update to.
8. Click Upgrade, or Schedule, depending on your selections. If you chose to Override room activity to upgrade, click Upgrade again.

Note: Zoom Rooms will wait up to 30 minutes before proceeding with the upgrade to confirm that no meetings are in progress or about to start. If you need to upgrade faster, you can choose to override room activity to upgrade.

Note: You can only downgrade to the previous version.

To downgrade Zoom Rooms for all users in the account:

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Room Management then Zoom Rooms.
3. Click the Devices tab.
4. Find the Zoom Room you want to downgrade, then click the ellipses .
5. Select Downgrade Zoom Rooms.
6. Click Downgrade to confirm. 

   The app version being downgraded will be listed. Click Cancel to stop the downgrade if needed.

Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade to confirm that no meetings are in progress or about to start.