At Zoom, we are hard at work to provide you with the best 24x7 global support experience. As part of this ongoing commitment, please review our updated Support Guidelines.



Related articles

Upgrade or Downgrade Zoom Rooms Software Follow

Overview

Account admins or owners can remotely upgrade their Zoom Rooms software to the latest version, or downgrade them to the previous Zoom Rooms version from the Zoom web portal. When upgrading or downgrading remotely, the Zoom Room will wait up to 30 minutes before proceeding with the upgrade, to confirm that no meetings are in progress or about to start.

If you need to do a faster upgrade to the latest version of Zoom, you can download and install the latest version of Zoom Rooms from the Download Center.

Zoom Room controller software can be upgraded manually or by using Zoom device management from the web portal. The controller software cannot be downgraded. 

Note: Please ensure your Zoom Rooms and Controllers are running versions 5.0.5 or above by August 16, 2020. This minimum version is required for the room to function, since enhanced encryption between rooms and controllers will be enabled on this date. 

This article covers:

Prerequisites

  • Zoom Room license
  • Account owner or admin permissions

Upgrading the Zoom Rooms app for Mac and Windows

  1. Sign in to the Zoom web portal.
  2. Click Room Management.
  3. Click Zoom Rooms, then click Devices.
  4. Click Upgrade App.
  5. Click Upgrade to confirm. 

Note: The Zoom Room will wait up to 30 minutes before proceeding with the upgrade, to confirm that no meetings are in progress or about to start. If you need to upgrade faster, you can download and install the latest version of Zoom Rooms from the Download Center.

Upgrading Zoom Room appliances

Note: Neat Bar Zoom Room Appliances receive auto-updates from Neat.

Poly X30, X50, G7500 and DTEN Zoom Room Appliances need to be upgraded individually (Updates by location and by account are not supported).

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms, then click Devices.
  3. If desired, filter the displayed results by "Android" and "Enrolled in ZDM only" to find the Zoom Room Appliances.
  4. Click Upgrade.

Upgrading the Zoom Room controller app

iOS, Android, and Windows

Zoom Room controller software on these devices can be updated manually from the devices themselves or by using Zoom device management from the web portal. 

Embedded Android Zoom Room controllers

  • Upgrading a Polycom Trio
  • Upgrading a Crestron Mercury or Crestron TSS/ TSW: These devices are typically upgraded by Crestron.
  • Upgrading a Yealink CP960

Downgrading the Zoom Rooms app for Mac and Windows

Note: Do not downgrade to a version below 5.0.5

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then click Zoom Rooms.
  3. Click Devices, then click the name of the Zoom Room you would like to upgrade.
  4. Click Downgrade next to the version number.
  5. Click Downgrade again to confirm.
  6. The app version being downgraded to will be listed. Click Cancel to stop the downgrade if needed.

Note: The Zoom Room will wait 30 minutes before proceeding with the downgrade, to confirm that no meetings are in progress or about to start.

Troubleshooting

If you run into problems during this process, consider these options.

  • Reboot the Zoom Room device
  • Uninstall and reinstall the Zoom Rooms app.
  • If you receive an error code or message, please see further information on error codes and messages.