Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Note: We have identified an issue causing a subset of users to experience issues displaying live meeting information in Dashboard and Reports, accessing Webinar Registration links and delays in accessing cloud recording links. Please see our Status Page for more information.



Error codes and messages for meetings and webinars Follow

Overview

The following table explains common error codes or messages while using meetings/webinars or installing the Zoom Desktop Client.

Error codes and messages

Error code or message Issue Suggested troubleshooting

5000
5003
5004

104101
104102
104103
104104
104105
104106
104110
104111
104112
104113
104114
104115
104116
104117
104118

 

Connectivity issues with Zoom's servers.

If you are on a network with a firewall or a proxy, contact a network administrator to check your firewall and proxy settings.

An antivirus software like AVG may be blocking your connection to Zoom. Disable the service and try again.

Check with your Internet service provider that you can connect to the Zoom service.

3113

Neither passcode or Waiting Room are enabled.

Edit the meeting to enable either a Passcode or Waiting Room

The meeting has an unexpected error. Error code: 2008. Webinar license is not applied to the user; or the applied license is no longer valid on the account.  Visit User Management as an account owner or admin and use and assign the proper webinar license to the user.
XmppDll.dll is missing from your computer  

If you are receiving an error that XmppDll.dll is missing from your computer, please manually install Zoom. If this does not help, please create a support ticket.  

Entry Point Not Found 

The procedure entry point could not be located.

  Reinstall Microsoft Visual C++ 2008 SP1.
There is no disk in the drive. Please insert a disk into drive The Zoom application is looking for a file path on your Windows machine that does not exist. Typically this occurs when joining or leaving a meeting.

Uninstall Zoom and reinstall the latest version of Zoom

 

0 (during installation)

This error encountered when upgrading from Version 0.9 or 1.0.

The source link of the Zoom installer package is broken.

Antivirus software could have quarantined files downloaded by the Zoom installer.

Download the Zoom client installer manually and install it. 

If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. 

3000 (during installation)
 
Zoom Installer has failed to overwrite an existing file due to a running process. 

 

Uninstall Zoom and reinstall the latest version of Zoom

 

10002 (during installation)
 
 

The source link of the Zoom installer package is broken.

Antivirus software could have quarantined files downloaded by the Zoom installer.

Check your disc space for sufficient space. 

Download the Zoom client installer manually and install it. 

If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. 

10006 (during installation)

The target disk is full.

Antivirus software could have quarantined files downloaded by the Zoom installer.

Download the Zoom client installer manually and install it. 

If the problem persists, get the installer.txt file located in c:/users/username/AppData/Roaming/Zoom, then submit a ticket along with the installer.txt file. 

 

13003 (during installation)  

User's permissions do not allow the installation of apps.

There is  a conflict with drivers.

 

Download the Zoom client installer manually and then run the installer as an admin.

Make sure video and audio drivers are up to date.