Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Related articles

Deploying the Recording Connector Follow

Overview

The Recording Connector, allows on-premise meetings to be recorded to a separate server instead of the host's device. Like the meeting connector, this server is deployed within your environment. 

The Zoom Recording Connector is packaged as an OVF and can be deployed onto any virtualization platform that supports OVF including:

System specifications for the VM can be found here. 

Prerequisite

Setup

  1. First, deploy and set up at least one Meeting Connector VM.
  2. In your Zoom profile go to Advanced>Meeting Connector.
  3. Click the Download tab and then download the OVF and VMDK files under Recording VM.
  4. Open/Import the OVF and VMDK into your VM client.
  5. Once the Virtual Machine has been started, log in with the default credentials:
    • Username: admin
    • Password: This will be randomly generated on startup, but can set to a specific password that will not be displayed on startup.
  6. Use the command ifconfig to check the IP address of the server. If the server does not have an IP address, configure one manually. 
  7. In your browser, navigate to the web console at https://IPaddress:5480, with the IP address being the inet address listed in the ifconfig results. 
  8. Login with the default credentials. During first login, change the password.
  9. On the Configure tab, enter the token from the Meeting Connector page of the Zoom web console. Also, enter the address of your Zone Controller. 
  10. Click Submit.

Changing the Admin login password

  1. In the VM click Login.
  2. Login in with the admin credentials.
  3. Click User > Manage.
  4. Click Change Password next to the admin account. 
  5. Enter the current Admin password, then enter the new password, and re-enter it to confirm.
  6. Click Modify.

Accessing the recording files

Recorded meetings are saved directly to the Server's storage by default, under the following path: /opt/zoom/cmr-storage/.  From there, the recordings are saved in one of the following folders:

  • Archive: Recorded meetings, that have been compressed. 
  • Recording: Recordings that are currently converting from raw data to completed media files.
  • Replay: Media files that have been processed and are ready for viewing. 

When completed recordings are saved, they are saved in the following location: /opt/zoom/cmr-storage/replay/year/month/date/meetingID/confID.

For example, the recording path /opt/zoom/cmr-storage/replay/2018/06/08/7439928810/E8429740-9EF7-4AE0-8B98-3A32F276A03C, would translate to:

Date: 2018-06-08
Meeting Number: 7439928810
Conf id: E8429740-9EF7-4AE0-8B98-3A32F276A03C

Changing the storage location

To mount another Network File System (NFS) as the recording server's storage location:

  1. Edit the ssb.cfg file in /opt/zoom/conf/ 
  2. Under [CMR] change the value of cmr_home:
    cmr_home= recording path on mounted NFS storage
  3. Under [MRT] change the value of mrt_home:
    mrt_home= transcoding folder path on mounted NFS storage