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India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Release notes for Web Follow

Notes:

Upcoming Release

Details about upcoming releases will be posted as they become available.


Current Release

October 24, 2021

Changes to existing features

  • Enhancement to cloud recordings
    The set playback range feature has been renamed to trim recording. When users trim a cloud recording, all associated files (audio and transcripts) will be trimmed and the trimmed version will overwrite the original recording file. The original recording can be restored up to 30 days after trimming. Additionally, when a recording is cut using the recording highlights feature, it will also trim the associated files. Separate audio files of each participant and messages sent via in-meeting chat cannot be trimmed.
  • UI enhancement to reports
    The Telephone report has also been renamed to Audio Conferencing report.

New and enhanced features

  • Administrator features
    • Apply branding settings from parent to selected sub accounts
      Account owners and admins can force individual sub accounts to use the same branding settings (e.g. landing page and email templates) as the parent account. These sub accounts will not be able to change branding settings in their own accounts. Previously, account owners and admins could only apply branding settings to all sub accounts at once.
    • Prevent name changes after joining a meeting
      If display names are mapped with SAML mapping, and participants are not allowed to rename themselves, users will be prevented from changing their display name when joining a meeting. This feature requires client version 5.8.3 or higher. This setting is available at the account, group, and user level.
    • Enhancement to SAML mapping for pronouns
      If pronouns are mapped with SAML mapping, account owners and admins can enable an option to prevent users from updating their pronouns from their profile page.
    • Enhancements to bulk user delete
      Account owners and admins will see more detailed error notifications when they try to delete users and certain users could not be deleted. They will also be able to bulk delete deactivated users by uploading a CSV file.
    • Two-way chat with Waiting Room participants
      Account owners and admins can enable the meeting Host and Co-hosts to chat back-and-forth with participants in the Waiting Room. Waiting Room messages can be sent to all participants in the Waiting Room or just individual participants. Only the host/co-host can see responses from those in the Waiting Room. This feature requires client version 5.8.0 or higher. This setting is disabled by default.
    • Enhancement to recording management
      UI enhancements to the recording management page to make it consistent with the rest of the web portal.
    • Enhancement to Dashboard for meetings and webinars
      When users join a meeting or webinar by phone (Dashboard indicates Phone in the Device column), account owners and admins can see the phone number they dialed from and the associated Zoom dial-in number.
    • Control default watermark setting
      Account owners and admins can control how the watermark setting defaults in an individual users’ scheduling workflow. The admin can set a watermark to default on or off when users schedule a meeting
  • User features
    • Browser type added to Inactive Hosts report
      If a login was from a browser, the Client Version column of the Inactive Hosts usage report includes the browser type instead of being left blank.
    • Users with scheduling permissions can download cloud recordings
      If you scheduled a meeting on behalf of another user, you can access and download the cloud recording for that meeting if given permission by the host. This feature must be enabled by Zoom.
    • Automatically detect the Windows OS bit version in the Download Center
      When downloading the Zoom client from the Download Center, the download version automatically detects if a user is on a 64-bit or 32-bit machine, and provides them with the appropriate version to install.
    • Enhancements to Trust and Safety form
      The Trust Form has been enhanced to allow users to report instances of fraud or account takeover to Zoom’s Trust & Safety team.

Resolved issues

  • Minor bug fixes
  • Resolved an issue where some users were not able to start polls
  • Resolved an issue where symbols were displaying instead of text in the Billing page
  • Resolved an issue where the webinar attendee report displayed registration data when the associated webinar had registration disabled

Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

October 10, 2021

Resolved issues

  • Minor bug fixes

October 7, 2021

Resolved issues

  • Minor bug fixes

September 26, 2021

Resolved issues

  • Minor bug fixes

September 18, 2021

Changes to existing features

  • UI enhancement to linked accounts settings
    Link accounts settings have been moved to the Account Profile page. Users require the Account Profile privilege in role management to access linked accounts settings.
  • Enhancement to Trust and Safety and Security communications settings
    Admins and custom roles with the Account Settings privilege can view and edit the email recipients that receive Trust and Safety and Security communications. Previously, only account owners could view and edit these settings.
  • Enhancements account ownership transfer process
    When an account admin requests to become the account owner, the owner has 168 hours (7 days) to respond. During the 7-day period, Zoom sends emails daily to the account owner for approval (until the account owner responds). If the owner does not respond to any of the emails within the 7-days period, then the admin becomes the account owner. Previously, account owners had 72 hours to respond, before the admin automatically became the account owner.
  • UI enhancements to SIP/H.323 page
    The SIP/H.323 Room Connector page has moved from the Advanced to Room Management section. The H.323/SIP room connector privilege has also moved to the Zoom Rooms Management section of the role management page.

New and enhanced features

  • Administrator features
    • Education institution status reporting
      New and existing users will be provided with options to specify if they provide educational services to children. This process may also include new consent notifications for existing users.
    • Bulk delete, unlink, or deactivate users
      Account owners and admins can delete, unlink, or deactivate users in bulk by uploading a CSV file or selecting users in the user management page. This feature requires the Bulk delete, unlink, and deactivate privilege in role management. The privilege is disabled by default for admins; and enabled by default for account owners.
    • Notifications when SSO is enabled
      When an account owner or admin enables SSO, they receive a notification that recommends disabling other sign-in methods for security purposes. Account owners and admins can choose whether to disable other sign-in methods or allow users to sign in with different methods in Security settings.
    • Links preview support for advanced chat encryption
      If advanced chat encryption is enabled, account owners and admins can enable link previews for users. When enabled, link previews will be shown to users who send or receive chat messages with links. The local application will detect the link in the sender's message before it is encrypted, and the preview will be shared between the sender and recipient. Only URLs are detected by this link preview feature and they must match http:// or https:// followed by a non-empty space. This feature is disabled by default; and can be changed at the account level.
    • Disable join before host for external users
      Account owners and admins can disable the ability for external users to join the meeting before the host. This feature needs to be enabled by Zoom.
    • UI enhancement to recording transcript search
      The feature to globally search recording transcripts has moved to its own search bar in the recording management page for admins and users. Previously, they had to select Transcript in the search bar drop-down menu to use this feature.
    • Stop incoming video
      Users in a meeting can easily disable all incoming videos. This may be done to preserve bandwidth for shared content, or to avoid mental fatigue from viewing multiple, active video participants. The account owner and admins can enable this for use in meetings at the Account-, Group-, and User-level web settings. This feature requires client version 5.8.0 or higher.
    • Enhancements to CRC Dashboard
      Account owners and admins can view the connection, provision, SIP, and meeting status of SIP/H.323 devices managed with the enhanced Zoom API Connector in the account.
  • User features
    • Registration cap for meetings
      Hosts can restrict the number of registrations for meetings. After the registration limit is reached, no one will be able to register for the meeting. Previously, this setting was only available for webinars.
    • Poll access for alternative hosts
      If meeting hosts add alternative hosts to their meeting, they can enable a setting to allow alternative hosts to add or edit polls. This feature requires client version 5.8.0 or higher.
    • Enhancements to Trust and Safety form
      The Trust & Safety form has been enhanced for an improved reporting experience. Additionally, users can report other instances of abuse which may have taken place outside of a Zoom meeting, webinar, or event setting.
    • In-meeting emoji support for non-signed-in users
      If the meeting reactions setting is enabled, users who are not signed in and join a paid account’s meeting can use emojis during in-meeting chat or reactions.

Resolved issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue where the webinar confirmation email had incorrect spacing
  • Resolved an issue where search results in the Dashboard were not being displayed when moving through the search result pages

September 3, 2021

Resolved issues

  • Minor bug fixes
  • Resolved an issue where some participants were not able to join breakout rooms

August 29, 2021

New and enhanced features

  • Administrator features
    • Assign labels to phone numbers
      Account owners and admins can assign labels (Mobile, Home, Office, Fax) to users’ phone numbers through SAML mapping, SCIM, or CSV import. Users can also edit their profile to add up to 3 phone numbers and set phone number labels.
  • Device management features
    • Automatically update app
      Account owners and admins can automatically update the apps of devices not in use by setting up a time range.
    • Automatically update OS/firmware
      Account owners and admins can automatically update the OS/Firmware of devices not in use by setting up a time range.

Resolved issues

  • Minor bug fixes
  • Security enhancements
  • Resolved an issue where the word “The” appeared before country names in registration and audio conference settings pages
  • Resolved an issue for Neat Zoom Room Controllers being duplicated in the Zoom web portal after an upgrade

August 15, 2021

Changes to existing features

  • Custom archiving retention period for users
    Account owners and admins can set a custom archiving retention period for users ranging from 1 to 30 days. Previously, the archiving retention period was 7 days and couldn’t be changed.
  • Change to recording consent disclaimer customization
    Account owners and admins can add additional body text and a link after the standard recording consent disclaimer text, but can’t change the default text or title. Any previous customization to the title will be deleted, and any previous customization to the description will be migrated to the additional body text section.

New and enhanced features

  • Administrator features
    • New Admin Experience
      Starting August 22, 2021, new customers will automatically be using the New Admin Experience. The New Admin Experience allows you to manage your account settings, groups, group settings, and contacts conveniently from one place.
    • Automatically end meeting when SIP/H.323 with host key leaves meeting
      Account owners and admins can enable a setting that will automatically end SIP/H.323 meetings when the SIP/H.323 device with a host key leaves the meeting.
    • Authentication exception for single instance of recurring meeting
      If only authenticated users are allowed to join the meeting, account owners and admins can allow authentication exceptions for a single instance of a recurring meeting to allow guests to join the meeting.
    • Categories added to Operation Logs
      Channels and Contacts were added as searchable categories in Operations Logs.

Resolved issues

  • Minor bug fixes
  • Resolved an issue where webinar registrants who were registered via API and were trying to view on-demand webinars were sent an email invitation to join the webinar instead of a link to the cloud recording
  • Resolved an issue for Japanese-speaking users regarding incorrect text appearing when they enabled registration notifications for a registered meeting
  • Resolved an issue where the webinar attendee report was missing values in the Source Name column

August 9, 2021

New and enhanced features

  • Focus Mode
    In focus mode, only the host can see participants’ videos and profile pictures. You can start Focus Mode from the “More” menu on the toolbar of the desktop client. This setting is available at the account-, group-, and user-level settings pages. This requires the desktop client for Windows or macOS version 5.7.3 or higher.

August 2, 2021

Resolved issues

  • Minor bug fixes
  • Resolved an issue regarding the default selection for the setting that determines who participants can chat with in a meeting. The default setting has been reverted back to allow participants to chat with Everyone and anyone directly.

August 1, 2021

Resolved issues

  • Minor bug fixes

July 25, 2021

Changes to existing features

  • UI enhancement for Pronouns feature
    When users add pronouns to their profile, the setting to share in a meeting or webinar no longer defaults to Ask me every time. Users must choose a selection for this setting before they can save their profile changes. There is no change for users who have already set their pronouns. If account owners or admins map pronouns via SSO, then the default is still Ask me every time after joining meetings and webinars.

New and enhanced features

  • Device management features
    • Export managed devices
      Account owners and admins can export a list of their managed devices in a CSV file.
    • Hardware as a Service (HaaS) filter
      Account owners and admins with HaaS devices can filter those devices in the device list.
    • Device status filter
      Account owners and admins can filter the managed devices list by using the status filter to show online or offline devices.

Resolved issues

  • Minor bug fixes
  • Resolved an issue where Zoom Room reports on the Dashboard were inaccurate
  • Resolved an issue where operation logs weren’t loading promptly
  • Resolved an issue where users were unable to schedule webinars with computer audio only when the toll call setting was disabled

July 21, 2021

  • Administrator features
    • Zoom Apps quick launch button
      Account owners and admins can control the visibility of the Zoom Apps button in the Zoom desktop client interface for quick access to productivity tools before, during, or after meetings. This setting is available at the account-, group-, and user-level settings pages, and is enabled by default.

July 18, 2021

Changes to existing features

  • End of support for Internet Explorer 11
    Microsoft is ending support for Internet Explorer (IE) 11 on August 17, 2021. Based on this date, Zoom is ending support for IE on September 30, 2021. Users can still use Zoom on IE after this date but we will no longer be supporting IE, fixing issues related to IE, or offering any customer support related to IE.
  • Registration confirmation email salutation changes for Chinese, Japanese, and Korean names
    For Chinese, Japanese, and Korean names, the meeting and webinar registration confirmation emails will address names by Last Name, First Name instead of First Name, Last Name.
  • Change to recording audio prompt notifications for meeting participants
    Account owners and admins for all account types can choose who hears the recording notification audio prompt for meeting participants who join via a Zoom client: All participants, Guests only, or No one. Previously, you could only choose between All participants or Guests only.
  • Mute and turn off video for participants joining a meeting with recording in progress
    When a participant joins a meeting that is already being recorded or live streamed, they will automatically have their microphone muted and video off. Once the participant consents to being recorded, their settings will revert back to the default for that user or meeting. This feature requires client version 5.7.3 or higher.

New and enhanced features

  • Administrator features
    • Enhancements to chat history tool
      When using the chat history tool, account owners and admins can delete messages, files, or images for internal users if they have editing permissions for chat history under role management. They can also view the name of the admin that deleted the message depending on their role privileges. The chat history tool will also distinguish internal and external messages. In order to enable these enhancements, please contact Zoom support.
    • Control access to webinar chat
      Account owners and admins can enable or disable webinar chat at the account, group, user, or webinar level. When scheduling a webinar, users can enable or disable webinar chat if it was not locked. Previously, webinar chat could only be controlled using the in-meeting chat setting. This feature needs to be enabled by Zoom. This setting only works properly if the host is on client version 5.7.3 and above.
    • Additional admin settings for in-meeting chat
      Account owners and admins can specify additional in-meeting chat permissions settings from the admin portal. These settings only work properly if the host is on client version 5.7.3 and above.
    • Post-meeting survey
      Account owners and admins can allow users to create surveys to launch at the end of a meeting. This setting can be enabled or disabled at the account, group, or user level, and can be locked at the account or group level.
    • UI enhancement for telephone settings tab
      The Telephone tab has been renamed Audio Conferencing to avoid confusion with Zoom Phone. This change applies to account, group, and user settings.
    • Permit guest users to join Personal Audio Conference (PAC) “join by phone” without a sign-in requirement
      If account owners or admins disable the option to only allow authenticated users to join meetings, external users or users not signed in can click the invite to join the meeting by dialing in or using call me. Previously, users were required to sign in..
    • Granular client version data in dashboard
      Account owners and admins can drill in to view a list of specific users with the client version installed. They can also download a CSV file containing the data. Previously, they could only view the overall percentage of users on each client version.
    • Additional dashboard session data in Video SDK accounts
      Developers in Video SDK accounts can access and download additional usage and troubleshooting data for sessions in Dashboard.
    • SAML mapping for Concurrent Meeting license
      If they have purchased Concurrent Meeting licenses, Account owners and admins with SSO configured can assign Concurrent Meeting licenses as an attribute using SAML mapping.
    • Email recipients for Zoom Trust and Safety and Security communications
      Account owners can assign other users to receive email communications from Zoom’s Trust and Safety and Security teams. By default, account owners and admins are selected to receive the communications, but admins can be removed from the list. Account owners will always receive these communications.
    • Enable group manipulation while using Information Barriers
      Account owners and admins can enable manual group manipulation while using Information Barriers. This feature is only available at the account level.
  • User features
    • Expiration time for confirming Zoom Trust and Safety reports
      After submitting a report to Trust and Safety via the client, users will have 7 days to confirm the report in the web portal. Reports to Trust and Safety that are not confirmed within 7 days will expire.
    • Post-meeting survey
      Meeting hosts can create a survey to launch at the end of a meeting. Meeting participants will be prompted with the survey once the meeting ends. This setting can be enabled or disabled at the account, group, or user level, and can be locked at the account or group level.

Resolved issues

  • Minor bug fixes
  • Resolved an issue where the lastName variable was not working in the webinar registration email template
  • Resolved an issue where webinar reminder emails were not sending from the correct email address

July 11, 2021

Resolved issues

  • Minor bug fixes

July 7, 2021

New and enhanced features

  • Administrator features
    • Active Apps Notifier Report
      Available in the App Marketplace for the account owner and admins, this report provides a preview of apps that have accessed account users’ meeting content from the past 30 days. This allows admins to preview the list before the Active Apps Notifier is available again, gives them time to review installed apps, remove unnecessary or unwanted apps that can access their data, and inform their users of what to expect in their meetings.

July 2, 2021

Resolved issues

  • Minor bug fixes

July 1, 2021

New and enhanced features

  • IM Dashboard enhancements
    Zoom will be introducing a newly re-designed IM Dashboard, our reporting tool that allows account administrators and owners to view account-usage metrics for Zoom Chat, our group messaging product. The new Dashboard results will be based on more complete usage metrics for increased accuracy and granularity, along with an updated Dashboard interface.

June 28, 2021

Resolved issues

  • Minor bug fixes
  • Resolved an issue for a subset of users where they were unable to import and save pre-assigned Breakout Room CSV files if the meeting was created through an API

June 27, 2021

New and enhanced features

  • Device management features
    • Hot desking status
      Account owners and admins can see the hot desking status in the device list. For example, if the device is signed in, the status will show the display name of the user.
    • Device list enhancements
      Account owners and admins can filter the device list by Personal Zoom Room or Zoom Phone appliance, see users signed in, sign out users, and remove devices.
    • Device operation time
      Account owners and admins can set the device operation time so that devices are in power saving mode after business hours.
    • Zoom Room Windows client upgrade to 64 bit
      Account owners and admins can upgrade their Windows Zoom Rooms and Zoom Room controller clients from Windows 32-bit to 64-bit by contacting Zoom support. 
    • Disallow users to sign-in to unmanaged Zoom Phone appliances
      Account owners and admins can disallow users from signing in to Zoom from unmanaged Zoom Phone appliances by changing the setting, Allow users to sign-in to unmanaged Zoom Phone Appliances. This is enabled by default.

June 25, 2021

Resolved issues

  • Resolved an issue where anonymous meeting polling was enabled by default

June 23, 2021

Resolved issues

  • Resolved an issue where the webinar registration confirmation email was not available in Japanese
  • Resolved an issue where pre-assigned breakout rooms specified in the web portal were not displaying during the meeting

June 20, 2021

Changes to existing features

  • Increased reporting range for Inactive Hosts report
    Account owners and admins can export up to 6 months duration for the Inactive Hosts report.
  • Changes to meeting/webinar registration (Beta)
    For meetings and webinars with registration, join info will be sent to a registrant's email rather than being displayed on the registration page itself. To join the meeting or webinar, users are required to either join through the link in their email or sign in to their account. This feature needs to be enabled by Zoom.
  • Changes to webinar confirmation and reminder emails
    For Pro accounts, webinar confirmation and reminder emails are sent from Zoom, and the From field cannot be modified.

New and enhanced features

  • Administrator features
    • Disable webinar tracking pixel
      Account owners and admins can disable the tracking pixel feature for webinars. This setting is available at the account, group, and user level; and can be locked at the account or group level.
    • Lock webinar topic
      Account owners and admins can enable a setting to force all webinars to use “Zoom Webinar” as the webinar topic. This setting is only available at the account level.
    • Webinar file sharing
      Account owners and admins can enable or disable webinar hosts or panelists to share files in a webinar. They can also allow specific file types and set a maximum limit for files.
    • Custom filters
      Account admins can upload custom frame or foreground stickers for users on their account to use. Images must be in either PNG or JPG file format and can be up to 1 MB in size. Users can select these filters in the desktop client.
    • Enhancements to custom disclaimer
      If account owners or admins set up a custom disclaimer, users will be shown disclaimers each time they choose to update a disclaimer and then at the specified frequency. Previously, disclaimers were only shown at the specified frequency and not when updated.
    • Information Barrier enhancements
      Breakout Rooms can be used when the Information Barrier feature is enabled, allowing use of breakout sessions while preventing unauthorized sensitive data from being shared. In addition, for accounts with the New Admin Experience enabled, Information Barriers from the user’s primary group will apply.
    • Enable group manipulation while using Information Barriers
      Account owners and admins can submit a request to Zoom Support to enable manual group manipulation while using Information Barriers.
    • Archiving gateway and storage location
      Account owners and admins can choose where they want temporary and processing files to be stored, as well as final content to be stored. The current available options are US and EU.
    • Archiving failure handling
      Account owners and admins can choose whether to start meetings when archiving gateways are not available, and whether to disconnect users or end meetings when archiving gateway fails during a meeting.
    • Display meeting ID type in email template
      Account owners and admins can customize the meeting invite email template to display if a meeting ID is a personal meeting ID or auto-generated meeting ID.
    • Authentication profile enhancement: Domain block-list
      Account owners and admins can block users authenticated with a specific domain from joining meetings and webinars hosted by this account. This setting is available at the account, group, and user levels; and can be locked at the account or group level.
    • Automatically remove vanity URLs after downgrading
      Vanity URLs will be automatically removed when an account owner or admin downgrades their account to Pro or below. They will receive an email notification 30 days before the vanity URL is removed.
    • Hide full transcript panel
      Account owners, admins, and users can hide the side-panel that displays the full transcript of Closed Captioning or Live Transcription. Captioning is only visible in the video window of the meeting or webinar. This setting is available at the account, group, and user level; and can be locked at the account or group level.
    • Scheduling privilege and alternative host between linked master/sub accounts in an organization
      Account owners and admins can enable an account-level setting to allow users to add alternative hosts and assign scheduling privileges to other users who are in the same organization. This includes users in sub-accounts and the master account. Account owners and admins must link the master/sub account in IM settings to see this account-level setting.
    • Support for gender pronouns
      Users can choose to add their pronouns to their user profile. The Pronouns field in the user profile is enabled by default for free Basic accounts and accounts with a single licensed user, and disabled by default for all other users and account types. Admins on those account types must enable the Pronouns feature in their account settings. Pronoun information is seen as part of a user’s contact card, and users can choose if they want this information shared as part of their display name in meetings and webinars. Users can add their gender pronouns to their profile themselves, or admins can do so through SAML mapping. This feature requires client version 5.7.0 or higher.
    • Cloud storage IM setting at the group level
      Account owners and admins can customize the cloud storage IM setting at the group level. This includes data storage retention periods.
    • Channel management support for Advanced Chat Encryption
      Account owners and admins can view, create, and manage channels using the web portal. They can assign and remove individual users and IM Groups to channels, as well as use IdP attributes to assign individual users and groups to channels. They can also use the role management feature to assign channel management permissions to other users. This feature is now available if the Advanced Chat Encryption setting is enabled.
    • Number of meetings initiated by chat
      Account owners and admins can see the number of meetings initiated by chat in the daily usage report.
  • User features
    • Increased number of biographies for webinars
      Webinar hosts can create up to 10 speaker biographies for the webinar registration page.
    • Zoom Trust and Safety appeals form
      Users who receive notice that Zoom has taken adverse action against their account due to a violation of Zoom’s Terms of Service or Community Standards can submit an appeal request to the Zoom Trust and Safety team.
    • Archiving failure handling
      Users receive a notification when archiving resources aren’t available or fail. Users may get dropped from those meetings according to the admin preference.
  • Developer features
    • Developer access to Dashboard session data in Video SDK accounts
      Developers in Video SDK accounts can access and download usage and troubleshooting data for sessions in Dashboard.

Resolved issues

  • Resolved an issue where a subset of users were seeing incorrect pricing when trying to purchase additional licenses
  • Resolved an issue for a subset of users where participants’ names were visible on the Usage and Registration reports, but showed up as guests on the Polling report
  • Resolved an issue where the ICS calendar file for a recurring webinar created a new calendar in Outlook instead of adding the event to the existing calendar
  • Resolved an issue where the Billing page was not formatted correctly in French
  • Minor bug fixes

June 12, 2021

New and enhanced features

  • Marketplace features
    • Enhanced App Permissions details
      Viewing the App Permissions section of a Marketplace app provides more details regarding what type of data the app will have access to when installed and used.

June 8, 2021

Resolved issues

  • Resolved an issue where the Manager field on a user’s profile in the web portal displayed a user ID instead of the manager’s name when synced through SAML mapping

June 6, 2021

New and enhanced features

  • Unified Device Management
    Account owners and admins can deploy, manage, and maintain Zoom Rooms Devices and Zoom Phone Appliances in the new Device Management module. They can view high level device metrics, enroll new devices, manage updates, configure network settings, and view or manage devices.

Resolved issues

  • Minor bug fixes

May 30, 2021

Resolved issues

  • Minor bug fixes

May 26, 2021

Resolved issues

  • Minor bug fixes
  • Resolved an issue where users were unable to access shared cloud recordings
  • Resolved an issue where a subset of users were unable to access Dashboard data for webinars

May 24, 2021

Resolved issues

  • Minor bug fixes

May 23, 2021

Changes to existing features

  • Changes to recording consent settings
    The default recording consent settings have changed based on account type.
    • For Basic, Pro, Business with less than 100 licenses, and Free Trial accounts, the recording consent dialog box and audio prompt is now required for all participants in meetings hosted by these accounts.
    • For Enterprise, API, Education, Business with 100+ licenses, the recording consent dialog box and audio prompt is now required for all guest participants. Admins can disable this setting for internal users. If the account previously had this setting enabled, it will remain enabled for all users.
    • Additionally the recording notification settings will be consolidated. The existing account settings will be migrated. Depending on the user settings they will see a change in recording notification behavior based on the above changes
  • Privacy enhancements
    The following information will no longer be visible to IT administrators for participants external to their organization:
    • Local IP address
    • Version
    • Data center role
  • Enhancement to audio type in Dashboard
    IT administrators can view No Audio Connection as a new connection type in the Usage by Audio Type report in Dashboard.
  • Assign admin before channel creation
    When creating channels through advanced SAML mapping, account owners and admins are required to assign channel admins. Previously, channel admins were chosen at random when creating channels through advanced SAML mapping.
  • Select Mexico data center for meetings/webinars
    Mexico is listed as a data center option that can be enabled or disabled for hosting real-time meeting and webinar traffic. You can opt in or opt out of using this data center before June 26, 2021. If you do not turn on the option to customize your data center options by June 26, 2021, the Mexico data center will be selected by default. This setting is available at the account, group, and user level; and can be locked for the account or a group.
  • UI enhancements to profile page
    Several UI enhancements to the profile page to better organize sections. This also includes the renaming of the License Type section to License.

New and enhanced features

  • Administrator features
    • Require users to have Virtual Background
      Account owners and admins can enable an account or group level setting to require users to have a Virtual Background when their video is on. If the device does not meet the system requirements for virtual background, the user will not be able to turn on their video. This feature requires client version 5.6.6 or higher.
    • Remove default Virtual Backgrounds
      Account owners and admins can remove default Zoom Virtual Backgrounds at the account level, while still maintaining the ability to upload and restrict users to company-approved Virtual Backgrounds.
    • Recording Highlights
      Admins and hosts can enable Recording Highlights. The audio transcript of a cloud recording is analyzed and the important segments are highlighted. Hosts can modify highlighted sections and generate a separate video clip of these sections. Viewers of the recording will see the highlighted sections. Cloud recording and audio transcription are required to be enabled to use this feature.
    • Disable closed caption file in cloud recording
      Account owners, admins, and users can disable closed captions from being saved as a VTT file that is accessible by users in the cloud recording detail page. This setting is available at the account, group, and user level; and can be locked at the account or group level.
    • Enhancements to archiving meetings
      Account owners and admins can disable Direct Messages Archiving.
      They can also elect to add a participant unique identifier to in-meeting chat archiving file
    • Allow users to chat with or add specific external users as contacts
      In IM Settings, account owners and admins can specify external users that their users can add as contacts or chat with. Account owners and admins can add up to 1000 individual external users to the Allow users to chat with others and Allow users to add contacts settings.
    • Meeting quality score and network alerts on Dashboard
      Account owners and admins monitor the quality score of meetings and break down metrics by participant. The quality score of meetings is based on the mean opinion score (MOS) which ranges from 1 to 5 for a meeting’s quality between bad to good. Network alerts and quality score for audio, video and screen share will be displayed on the Meetings and Webinar dashboard.
    • Customize links for Terms of Service and Privacy Policy
      Account owners and admins can customize the links for their Terms of Service and Privacy Policy. These links are displayed on all meeting, webinar, and recording registration pages.
    • Webinar email template variable for first and last name
      There are separate variables for specifying registrants’ first and last name in the webinar email template. Previously, there was only one variable that included registrants’ full name.
  • User features
    • Enhanced data privacy notices
      In-context user education for various features, such as updating profile information, meeting and webinar registration, and cloud recordings with registration required, that informs users who can see, save, and share the information before they provide it.
    • Cancel reports accidentally submitted to Zoom Trust and Safety
      When a user reports a participant either in-meeting or through OnZoom, and is required to confirm the report, they can choose to cancel the report if it was submitted in error. The reporter can cancel reports accidentally submitted to Zoom Trust and Safety in two places: in the email received to confirm their report or in the Zoom web portal under Reported Participants (https://zoom.us/account/report/reportedparticipants).

Resolved issues

  • Resolved an issue where admins enabled the option, Allow users with the same domain to sign up for Zoom, but users that signed up using an email address with the associated domain did not receive an activation email to complete the sign-up process
  • Resolved an issue where admins were able to select Allow users with the same domain to sign up for Zoom after enabling the setting to force users to sign in with SSO
  • Resolved an issue where the incorrect client version was shown in exported CSV reports
  • Resolved an issue where the follow-up webinar email was sent to attendees when this feature was disabled
  • Minor bug fixes

May 9, 2021

Resolved issues

  • Minor bug fixes

May 2, 2021

Resolved issues

  • Minor bug fixes

April 25, 2021

Changes to existing features

  • Update to meeting archiving
    Removed the option for account owners and admins to determine if direct in-meeting messages are archived. We’ve identified issues with the functionality and plan to fix and release in the near future

New and enhanced features

  • Administrator features
    • Immersive View
      Recreate the feel of your classroom, conference room or choose from several other scene options, by placing video participants onto a single virtual background. Participants are automatically placed onto provided scenes, but the host can upload their own custom background and adjust the arrangements as needed. This requires client version 5.6.3 or higher. This will be enabled by default for Free and single Pro users, and disabled for all other users and account types.

Resolved issues

  • Minor bug fixes

April 18, 2021

Changes to existing features

  • Enhancement to associated domains settings
    Account owners and admins with an associated domain can enable the option, Allow users with the same domain to sign up for Zoom. If this is enabled, users can sign up for a Zoom account using an email address with the associated domain. For example, if the associated domain is mydomain.com, they can sign up using name@mydomain.com. These users will receive an email with options to consolidate into the managing account or sign up with a different email. This setting is disabled by default and requires the Manage users with the same domain option to be enabled.

New and enhanced features

  • Administrator features
    • Enhancement to meeting archiving
      Account owners and admins can determine if direct in-meeting messages are archived.
    • Control use of third-party closed captioning services
      If closed captioning is enabled, account owners and admins can enable or disable the ability to use the caption API Token to integrate with third-party closed captioning services. 
    • Allow all or selected emojis for meeting reactions
      If the meeting reactions feature is enabled, account owners and admins can allow meeting participants to use all emojis or a predefined set of 6 emojis. This feature requires client version 5.6.3 or higher.
    • Enhancements to cloud recording reports
      For Master Accounts that are either Resellers or Distributors, account owners and admins can increase the reporting range up to 1 year and generate reports for multiple sub-accounts.
    • Add managers to employees’ user profiles
      Account owners and admins can add the names of managers to employees’ user profiles manually or using SSO SAML Mapping. This information syncs to the user’s contact card on the Zoom desktop client. The SSO SAML mapping functionality needs to be enabled by Zoom.
  • User features
    • Enhanced data privacy notice
      In-context user education for various features, such as viewing a cloud recording, informs the user who can see, save, and share the information before they provide it.
    • UI enhancement for webinar practice session
      Webinar hosts that enable the practice session will see a Start Practice Session button when viewing their webinar details instead of a Start Webinar button.
  • Web client
    • Enhanced data privacy notices
      In-context user education for various features, such as polling, Q&A, chat, whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
  • Integration features
    • Additional attributes for SCIM API
      Managers and additional phone numbers can now be used as attributes with SCIM mapping. The ability to add managers needs to be enabled by Zoom.

Resolved issues

  • Resolved an issue where users could sign up outside of the account and use it a handful of times, even if an admin enabled the associated domains setting, Manage users with the same domain
  • Resolved an issue where users could not create meeting passcodes that contained consecutive characters (“11111”, “12345”) and were numeric only
  • Resolved an issue where accounts could still view and join meetings even after their scheduling privileges and licenses were removed
  • Resolved an issue where users could not select a date when creating or editing meetings.
  • Resolved an issue where users with the SSO login method received emails notifying them that their passwords were expiring
  • Resolved an issue where the incorrect report was downloaded when users selected to download the client version report in the Dashboard
  • Resolved an issue where users viewing trimmed cloud recordings on iPad would see the full recording instead of the trimmed recording
  • Resolved an issue where the exported breakout room report displayed breakout rooms that were not selected to be exported
  • Minor bug fixes

April 11, 2021

New and enhanced features

  • Administrator features
    • View VDI client and plugin versions in the Dashboard
      Account owners and admins can use the Dashboard to view the percentage of users on a VDI client or plugin version. They can also view a list of users with the VDI client and plugin versions installed.

Resolved issues

  • Minor bug fixes

March 21, 2021

New and enhanced features

  • Administrator features
    • Channel management
      Account owners and admins can view, create, and manage channels using the web portal. They can assign and remove individual users and IM Groups to channels, as well as use IdP attributes to assign individual users and groups to channels. They can also use the role management feature to assign channel management permissions to other users. This feature will not be available if the Advanced Chat Encryption setting is enabled. While not required, we strongly encourage our account owners and admins to upgrade their end users to client version 5.5.0 or above to ensure accurate channel notifications and avoid compatibility issues.
    • Enhancements to information barriers
      Information barriers help account owners and admins control user communications and meet compliance requirements of certain regulated industries. For example, they can restrict users in group A from meeting or chatting with users in group B. Similarly, they can restrict users from using certain meeting functions (such as in-meeting chat, screen share and file transfer). These controls help preserve confidential information from being exchanged between unauthorized users. This feature needs to be enabled by Zoom.
    • Allow authentication exceptions
      If only authenticated users are allowed to join the meeting, account owners and admins can allow authentication exceptions to allow guests to join meetings. For example, if a school authenticates meeting participants against their school IDP, they can create an exception to allow a guest lecturer to join the meeting. This feature can be enabled at account or group level.
    • Enhancement to authentication profiles for meetings and webinar
      Account owners or admins set up an authentication profile for signed-in users in the account.
    • Enhancement to user visibility when assigning users
      When users assign alternative hosts to meetings/webinars, pre-assign participants to breakout rooms, or assign panelists to webinars in the web portal, users can search their visible contacts determined by your IM settings.
    • Enhancements to audio reports
      Account owners and admins can view previously-generated audio reports and access more options to customize the criteria in the report. They can also increase the reporting range up to 1 year and generate reports for multiple sub-accounts.
    • Place participants in waiting room if host is not in meeting
      Account owners and admins can enable an account-level security setting to place participants in the waiting room if the host/co-hosts are not present or if they lose internet connection during a meeting. Previously, this feature had to be enabled by Zoom.
    • Assign multiple phone numbers
      Account owners and admins can assign multiple phone numbers to users through SAML mapping or CSV import. Users can also edit their profile to set multiple phone numbers.
    • Enhancement to vanity URL process
      When setting up a new account, account owners and admins can choose from pre-filled vanity URLs that are based on the account information.
    • Third-party session IDs in dashboard
      Account owners and admins can view the relevant session IDs for third-party platforms when using the meeting dashboard.
    • Quality metrics in the dashboard
      Account owners and admins monitor quality of service in the dashboard. They can also set their own threshold settings for proactive alerts and call quality metrics for meetings.
  • User feature
    • View your submitted abuse reports
      Users can view the reports they have submitted.
    • Manage email invitation for language interpretation
      If hosts invited interpreters, they can resend and/or copy the invitation email if the interpreter requests it.
  • Web client
    • UI enhancement for raise hand button in webinars
      The color of the raise hand button has changed from yellow to grey.

Resolved issues

  • Fixed an issue where users could not update and verify their email address
  • Fixed an issue where generating the active hosts CSV report was not structured correctly
  • Fixed an issue where webinar registration emails were not sent when registration is manually approved
  • Fixed an issue where the inactive hosts report didn’t follow the 1-month duration
  • Fixed an issue where participants were auto-approve for on-demand webinars with manual registration
  • Fixed an issue where some users could not schedule meetings
  • Fixed an issue where some users were prompted to merge their account
  • Fixed an issue where webinar participants received cancellation emails when the host sent registration emails
  • Fixed an issue with the LTI Pro integration where hosts set up tracking fields but the tracking fields are hidden in the meeting details page
  • Fixed an issue where Google profile pictures were not syncing to Zoom for users signed in with Google
  • Fixed an issue where admins updating IM group settings were incorrectly prompted to fix conflicting settings
  • Fixed an issue where vanity URLs could not be approved because they belonged to deleted account

February 28, 2021

Note: The enhancement to device testing has been delayed.

Resolved issues

  • Minor bug fixes

February 21, 2021

New and enhanced features

  • Zoom SSO certificate rotation
    In keeping up with standard industry practices, Zoom is retiring its current single sign-on (SSO) certificate ahead of its expiration on Friday, March 26. To avoid service disruption, we will publish a new SSO certificate beginning the week of Monday, February 22. No action is required for accounts using an identity provider (IDP) and/or configuration which supports dynamic metadata refresh, as the account’s IDP will automatically download the latest Zoom certificate and rotate it into the account’s configuration. For accounts with automatic rotation disabled or their IDP does not support automatic certificate rotation, admins can begin the certificate rotation process by selecting the new certificate in the Zoom web portal (Admin > Advanced > Single Sign On settings).

Resolved issues

  • Fixed an issue where users were unable to change their display name in their profile
  • Fixed an issue where alternative hosts were automatically removed from recurring meetings that didn’t have a fixed time
  • Fixed an issue where users were unable to paste several email addresses to specify alternative hosts
  • Minor bug fixes

February 11, 2021

Resolved issues

  • Enhancements to login flow for users with multiple authentication methods

January 31, 2021

Changes to existing features

  • Enhancement to alternative host feature
    If the original host joins after the alternative host, the original host will always regain control of the meeting and become host. In addition, the alternative host will change roles. If the co-host feature is enabled for the meeting, the alternative host will become a co-host. If the co-host feature is disabled, the alternative host becomes a normal participant.
  • UI change for data center regions
    The setting to customize data center regions has moved to the following locations:
    • Account-level setting: Account Profile page
    • Group-level setting: Profile tab.
    • User-level setting: Profile page.
  • UI change for device management permission
    The Zoom Device Management permission for user roles has been renamed to Device Management and appears in its own category instead of the Zoom Rooms category.
  • Privacy enhancements
    The following information will no longer be visible to IT administrators for participants external to their organization. In this release, CRC ports are not able to be verified as part of a specific organization.
    • MAC address
    • Camera (example: “Integrated Camera”)
    • Device (example: “Windows”)
    • Domain
    • Hard Disk ID
    • Microphone (example: “External Microphone”)
    • Speaker (example: “External Headphones”)

New and enhanced features

  • Administrator features
    • Communications Content storage location
      Account owners and admins can determine where users' Communications Content is stored. This includes: meetings, webinars & phone recordings; meetings & webinar recording transcripts and voicemail transcripts; custom greeting prompts. They can also assign a Communications Content storage location as an attribute using SAML mapping.
    • Enhancements to SSO certificate management
      Account owners can enable a setting to automatically manage the SSO certificate. Zoom will automatically change the certificate when a new one is available at a future date. Admins can also roll back to a previous certificate. This setting is enabled by default.
    • Enhancements to SAML response log search
      Account owners and admins can search the SAML response log by using a partial name search. Searches are also case insensitive. Previously, they could only search by entering a full email address, and searches were case sensitive.
    • Enhancement to data center regions and allow/block countries settings
      When customizing the data center regions or allowing/blocking users from specific countries/regions, the web portal will display a warning notification if there’s a conflict between the above two settings and the dial-in countries.
    • Enable or disable webinar live streaming account, group, or user level
      Account owners and admins can enable or disable webinar live streaming at the account, group, or user level. They can lock the setting at the account or group level. Previously, they could only enable or disable live streaming for both meetings and webinars.
    • Archive meetings/webinars (account and group level setting)
      Account owners and admins can enable the In-Meeting Archiving setting in the web portal (in addition to the API currently supported). This setting is available at the account or group level.
    • View passive recording acceptance
      Account owners and admins view the user activity report to view phone dial-in participants that passively accepted the recording disclaimer.
    • Require minimum VDI client version
      The setting to require a minimum client version has a separate drop-down menu to specify a minimum VDI client version for users. Previously, the VDI client required the minimum version set for the Windows client.
  • User features
    • Search users when adding alternative hosts
      While scheduling meetings or webinars, users can add alternative hosts by searching through internal users instead of manually entering the full email address.
    • Additional settings for meeting/webinar templates and PMI
      The settings to customize data center regions and allow removed participants to rejoin are available in meeting and webinar templates. The setting to customize data center regions is also available for PMI meetings.
    • Track pending participant abuse reports
      After reports for abuse using the client, administrators can view pending reports and add more details.
    • Verify phone number using a phone call
      When adding a phone number to their profile, users can verify their number using an automated phone call instead of an SMS message.
  • Web client features
    • Join meetings with registration
      Users can join meetings that require registration. Previously, meetings that require registration prompted users to install the desktop client.
  • Integration features
    • Additional attributes for SCIM API
      Personal Link Name, Cost Center, and Employee Unique ID can be used as attributes with SCIM mapping.

Resolved issues

  • Fixed an issue where the Employee ID field was not included in the CSV export of users
  • Fixed an issue where meetings with registrants incorrectly indicated the number of registrants as 0
  • Fixed an issue with IP usage reports where embedded URLs in the Meetings count column were broken
  • Fixed an issue where the SSO sign-in option still appears when SSO sign-in is disabled
  • Fixed an issue where calendar integration could not be set up with Exchange
  • Fixed an issue where admins could not use underscores when entering search terms in the Dashboard for Zoom Rooms
  • Fixed an issue where password expiration emails were not sent during the expiration date
  • Fixed an issue where alternative hosts receive emails notification even though the setting to notify them when an alternative host is set/removed is disabled
  • Fixed an issue where associated domains were not working
  • Fixed an issue where webinars with registration required live assistants to register before joining webinar

January 17, 2021

Resolved issues

  • Security enhancement

January 9, 2021

Resolved issues

  • Minor bug fixes

December 20, 2020

Changes to existing features

  • Enhancements to meeting security settings
    Pro accounts and Business accounts with less than 100 licenses must choose one of these settings to secure their meetings: “Only authenticated users can join meetings”, passcode, Waiting Room.

New and enhanced features

  • Administrator features
    • Enhancements to meeting security settings
      Account owners and admins can enable a setting that requires all meetings to be secured with one of the following security options: a passcode, Waiting Room, or “Only authenticated users can join meetings”. If this setting is enabled and no security option is selected by users, Zoom will secure all meetings with Waiting Room. This setting can be enabled or disabled by Enterprise, API, Business (with more than 100 licenses), Education customers.
    • Enhancements to authentication profiles
      Account owners and admins can add external SSO authentication profiles that grant users access to view cloud recordings. Account owners and admins can also create up to 30 authentication profiles.
    • Enable on-demand recording at account, group, or user level
      Account owners and admins can enable or disable on-demand recording at the account, group, or user level. This setting is disabled by default. They can lock the setting at the account or group level.
    • Enable or disable cloud recording sharing
      Account owners and admins can enable or disable cloud recording sharing. If enabled, a sharing link will be generated for cloud recordings. Users who meet the viewing permissions can access the cloud recording through this link. This setting is available at the account, group, and user level and can be locked for the account or a group.
    • View Employee Unique ID in user management
      If users were assigned Employee Unique IDs using SAML mapping, account owners and admins can view users’ ID in the user management page.
    • Identify external users in dashboard and reports
      Account owners and admins can identify if users are external to their Zoom account when viewing these dashboards or meeting reports:
      • Live & Past Meetings on Dashboard
      • Live & Past Webinars on Dashboard
      • Active Host Report
    • Cost Center attribute for users
      Account owners and admins can assign a Cost Center as an SSO attribute using SAML mapping. They can display the Cost Center column in the User Management page.
    • Separate settings for webinar polling and surveys
      Account owners and admins can enable or disable polling and surveys for webinars. This setting is available at the account, group, and user level and can be locked for the account or a group. Previously, they could only disable polling for meetings.
    • Webinar Q&A setting at user and group level
      The setting to enable or disable Webinar Q&A is available at the user and group level. Previously, this setting was only available at the account level.
  • User features
    • Display poll results in cloud recordings
      Account owners and admins can enable a setting to display poll results in cloud recordings. This allows cloud recording viewers to see when poll results were shared in the meeting. This setting is available at the account, group, and user level and can be locked at the account or group level.
    • Convert webinar to meeting
      Users can convert a scheduled webinar to a meeting from the Webinars page in the web portal.
    • Customize cloud recording filename
      Users can customize the filename of their cloud recordings.
    • Watch time metric for cloud recordings
      Users can view the duration of time that attendees viewed the cloud recording. This can be accessed in the recording analytics page for each on-demand recording.
    • Additional metrics in CSV export of recordings
      The CSV export of cloud recordings contains columns for the number of views/downloads and the last watched/downloaded date.
    • Customizable disclaimer in webinar registration form
      Webinar hosts can customize and display a disclaimer that appears at the bottom of the webinar registration form.
  • Web client
    • Support for polling
      Hosts and co-hosts can launch and edit polls using the web client.
    • Support for Active Speaker View and Gallery View
      Meeting participants can change the video layout to Active Speaker View or Gallery View using the web client.
    • Support for live transcription
      Meeting participants can view live transcription using the web client.
    • Enhanced in-meeting user abuse reporting
      Simplified process for meeting hosts and attendees to report abuse to Zoom.
    • Suspend participant activity
      New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording.
    • Claim host
      Participants can claim host using the host key.
  • Developer features
    • Added APIs that provide metrics on post meeting and webinar feedback.
      • GET /v2/metrics/meetings/{meetingId}/participants/satisfaction
      • GET /v2/metrics/webinars/{webinarId}/participants/satisfaction
    • Added billing webhooks.
      • account.plan_subscribed
      • account.plan_added
      • account.plan_updated
      • account.plan_cancele
    • Added a new field(event_ts) in all the webhook payloads. This field represents the timestamp of when the associated event occurred.
    • Added a new field(jbh_time) in the Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
      • PATCH /v2/meetings/{meetingId}
    • Added support for webinar.registration_created webhook to be triggered when bulk webinar registration is done using a CSV file on the web portal.
    • Added security validation requirement in Create and Update a Meeting APIs. All meetings hosted by users in Pro accounts, Business accounts(with 10-100 licenses) and EDU(K/12 Free) accounts must have either a passcode, waiting room or authentication setting enabled.
      • POST /v2/users/{userId}/meetings
      • PATCH /v2/meetings/{meetingId}
    • Added a new field(question_and_answer) in the Webinar APIs.
      • POST /v2/users/{userId}/webinars
      • PATCH /v2/meetings/{meetingId}
      • GET /v2/webinars/{webinarId}
    • Added a new field(custom_attributes) in the user.updated webhook.
    • Added new fields(phone_number,direct_numbers,extension_number) in Get a User’s Contact Details API.
      • GET /v2/chat/users/me/contacts/{contactId}
    • Added a new field(login_type) in Get a User API.
      • GET /v2/users/{userId}
    • Added a new field(role_id) in Get a User API and List Users API.
      • GET /v2/users/{userId}
      • GET /v2/users
    • Added a new field(tracking_fields) in Meetings Dashboard API.
      • GET /v2/metrics/meetings
    • Added a new enum(tracking_fields) for include_fields request parameter in Dashboard API.
      • GET /v2/metrics/meetings
    • Added a new field(at_items) in the Send Chat Message API.
      • POST /v2/chat/users/{userId}/messages
    • Added a new field(prevent_host_access_recording) in Account, Group and Lock Settings APIs.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
    • Added a new field(auto_security) in Account, Group, User and Lock settings APIs.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
    • Added a new query parameter(custom_query_fields) in Account, Group and User Settings APIs.
      • GET v2/accounts/{accountId}/settings
      • GET v2/accounts/{accountId}/lock_settings
      • GET v2/groups/{groupId}/settings
      • GET v2/groups/{groupId}/lock_settings
      • GET v2/users/{userId}/settings
    • Added a new field(topic) in the Recording Settings API
      • PATCH /v2/meetings/{meetingId}/recordings/settings
    • Added a new response field(plan_united) in Get Plan Usage API.
      • GET /v2/accounts/{accountId}/plans/usage
    • Added a new field(plan_united_type) in the User APIs.
      • GET /v2/users
      • GET /v2/users/{userId}
      • POST /v2/users
      • PATCH /v2/users/{userId}
    • Added a new response fields(polling_id, date_time) in the poll report APIs.
      • GET /v2/report/meetings/{meetingId}/polls
      • GET /v2/report/webinars/{webinarId}/polls
      • GET /v2/past_meetings/{meetingId}/polls
      • GET /v2/past_webinars/{webinarId}/polls
    • Added a new validation error message in Delete a User API.
      • DELETE /v2/users/{userId}
        • 300 Unable to unlink API user(s).
    • Added new validation error messages for plan_united_type in Create and Update a User APIs.
      • POST /v2/users
        • 300 The value provided for plan_united_type parameter is invalid. Try again with a valid value.
        • 2034 Your request to add a new {0} user could not be approved at this time because your account has reached the permitted maximum number of {1} users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account.
      • PATCH /v2/users/{userId}
        • 300 The value provided for plan_united_type parameter is invalid. Try again with a valid value.
        • 2034 Your request to convert the plan type of this user to {0} was not approved at this time because your account has reached the permitted maximum number of {1} users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account.
    • Added a new field(outbound_caller_id) in SIP Trunk APIs.
      • GET /v2/accounts/{accountId}/sip_trunk/trunks
      • POST /v2/accounts/{accountId}/sip_trunk/trunks

Resolved issues

  • Fixed an issue where randomly-generated meeting passcodes contained special characters when this complexity requirement was disabled
  • Fixed an issue where users were incorrectly included in the Inactive Host report
  • Fixed an issue where live streams from Zoom to YouTube would continue on YouTube even after the host clicks Stop Live Stream
  • Fixed an issue where the webinar registration report was not displaying for upcoming webinars
  • Fixed an issue where the account requires users to sign in before joining meetings but users can’t join even after signing in
  • Fixed an issue where admins were not able to add group admins
  • Fixed an issue where users can’t edit the pre-assigned breakout rooms in the scheduler
  • Fixed an issue where the time zone for Brazil wasn’t correctly displaying when exporting the ICS file
  • Fixed an issue where admins couldn’t add members to user roles
  • Fixed an issue where users couldn’t see their upcoming webinars
  • Fixed an issue where “USA” would display twice in the dashboard metric for top 10 locations be meeting participants
  • Fixed an issue where admins were able to purchase a monthly Webinar add-on when they already purchased an annual Webinar add-on, then not being able to assign the monthly add-ons
  • Fixed an issue where the Dashboard page for past meetings were not correctly sorting by start time
  • Fixed an issue were admins were not able to search for an email address in the Dashboard if the email address was long
  • Fixed a bug where ‘Not meeting host’ message was being returned even when the meeting was being updated by a host.
    • PATCH /v2/meetings/{meetingId}
  • Fixed a bug that allowed a deactivated user’s information to be updated via Update a User API.
    • PATCH /v2/users/{userId}
  • Fixed a bug where the values for meeting authentication settings were not being returned when the settings were disabled.
    • GET v2/accounts/{accountId}/settings
    • GET v2/accounts/{accountId}/lock_settings
    • GET v2/groups/{groupId}/settings
    • GET v2/groups/{groupId}/lock_settings
    • GET v2/users/{userId}/settings
  • Fixed a bug where Update Live-streaming API was not functioning as intended.
    • PATCH /v2/meetings/{meetingId}/livestream/status

December 6, 2020

Resolved Issues

  • Minor bug fixes

November 22, 2020

New and enhanced features

  • Administrator features
    • Assign users to multiple groups using advanced SAML mapping
      Account owners and admins can assign group admins or users to multiple user groups using advanced SAML mapping.
    • Require minimum client/app version
      Account owners and admins can require users who are using older versions of Zoom to update to the minimum client versions specified. They can set a minimum client version for each platform (Windows, macOS, Linux, Android, and iOS).
    • Allow user that is remote controlling to copy clipboard
      If remote control is enabled, account owners and admins can enable or disable the ability for the remote controlling user to copy the participant’s clipboard. This setting is available at the account, group, and user level and can be locked for the account or a group. This feature requires client version 5.4.0 or higher.
    • Enable breakout room and remote support simultaneously
      Account owners and admins can enable the breakout room and remote support settings simultaneously, so meetings can support both features. This setting is available at the account, group, and user level and can be locked for the account or a group.
    • Enhancement for sequential or rotating call queues
      If the call queue’s distribution method is set to sequential or rotating, account owners and admins can enable an option to skip offline members. This will skip any members that are offline and immediately ring the next available member. If this option is disabled, the call queue will follow the ring duration even if a member is offline.
  • User features
    • Allow or deny users from certain regions or countries
      When scheduling a meeting, users can allow or deny participants from joining meetings or webinars from certain regions.
    • UI enhancement for Waiting Room and passcode settings in scheduler
      The Waiting Room and passcode settings in the scheduler have short descriptions to provide users more context on these security features.
  • Web client features
    • Customize disclaimers for starting or joining meetings
      Account owners and admins can now configure and customize disclaimers, requiring users to accept their organization’s terms and conditions before they start or join a meeting or webinar using the web client. This can be configured for internal users only or anyone joining their meetings and webinars.
  • Developer features
    • Added a new API that allows you to display on or remove alert content from Zoom Rooms.
      • PATCH /v2/rooms/events
    • Added Operation Logs Report API for Zoom Phone
      • GET /v2/phone/reports/operationlogs
    • Added support to create up to 25 polls using Create Batch Meeting Polls API.
      • POST /v2/meetings/{meetingId}/batch_polls
    • Add a new field(“approved_or_denied_countries_or_regions”) in Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
      • PATCH /v2/meetings/{meetingId}
    • Added a new group limit in Create a Group API. A maximum of 5000 groups can be created in a Zoom account.
      • POST /v2/groups
    • Added new fields(“end_to_end_encrypted_meetings”, “encryption_type”) in Zoom Room Location Settings APIs and Zoom Room Settings APIs.
      • GET /v2/rooms/locations/{locationId}/settings
      • PATCH /v2/rooms/locations/{locationId}/settings
      • GET /v2/rooms/{roomId}/settings
      • PATCH /v2/rooms/{roomId}/settings
    • Added poll results in the recording file present in the response of Recording APIs.
      • GET /v2/users/{userId}/recordings
      • GET /v2/meetings/{meetingId}/recordings
      • GET /v2/accounts/{accountId}/recordings
    • Added new fields(“request_permission_to_unmute_participants”) in the Account Settings, Group Settings, User Settings and Lock Settings APIs.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
    • Added a new rate limit error to the Live streaming API.
      • PATCH /v2/meetings/{meetingId}/livestream/status
    • Error message: “Too many requests submitted to start the live stream of this meeting: {meetingId}. If the live stream has not already started, retry making a new request after 30 seconds.”
    • Added plan usage details of united plan in Zoom Phone Calling Plans API
      • GET /v2/phone/calling_plans

Resolved issues

  • Fixed an issue to prevent users from dialing into meetings using unpublished/hidden phone numbers
  • Fixed an issue where Azure SSO authenticated users were redirected to zoom.us when trying to view cloud recordings
  • Fixed an SAML mapping issue where the display name can’t be modified by users and isn’t displayed in the client
  • Fixed an issue where user activation emails would be in a different language than the language set in the web portal
  • Fixed an issue where Facebook live streams would prompt the user to visit zoom.us to watch the live stream
  • Fixed an issue where the webinar survey link would not display in the attendee follow-up email
  • Fixed an issue where users could not use anonymous polling in meeting templates
  • Fixed an issue where webinar registrants could not submit the registration form containing Japanese or Chinese characters because of character limits
  • Fixed an issue where the Zoom Rooms with a Zoom Phone license would display the incorrect time zone
  • Fixed an issue where an error message was not being returned when someone tried to assign an invalid phone number.
    • POST /v2/phone/users/{userId}/phone_numbers
    • POST /v2/phone/users/{userId}/phone_numbers
  • Fixed a bug where the email field was not being validated in Add a Webinar Registrant API.
    • POST /v2/webinars/{webinarId}/registrants
  • Fixed a null pointer bug in Meeting APIs.
    • POST /v2/users/{userId}/meetings
    • PATCH /v2/meetings/{meetingId}
  • Fixed a bug that prevented webinars from being scheduled using webinar templates as a host’s email was not being recognized as a valid value for the userId parameter.
    • POST /v2/users/{userId}/webinars
  • Removed an incorrect error message from Recording Settings APIs.
    • GET /v2/meetings/{meetingUUID}/recordings/settings
    • PATCH /v2/meetings/{meetingUUID}/recordings/settings

November 8, 2020

New and enhanced features

  • Administrator features
    • Setting for participants invited by the host or co-host to bypass the Waiting Room
      Account owners and admins can enable a setting for participants invited by the host or co-host to bypass the Waiting Room. This setting is available at the account, group, and user level and can be locked at the account or group level. This setting is turned off by default. This requires client/app version 5.4.0 or higher.
    • Setting for reporting abuse during a meeting
      Account owners and admins of verified Education and Business can enable or disable a setting that allows hosts to report participants for inappropriate behavior during a meeting. This setting requires client version 5.4.2 or higher.
    • Setting for reporting abuse in past webinars
      Account owners and admins of verified Education and Business can enable or disable a setting that allows hosts to report participants for inappropriate behavior for past webinars.
    • Enhanced audit logs for recordings
      The audit logs for recordings show if recordings were downloaded using an API access token or Webhook payload token.
    • Zoom Rooms support for video Virtual Background with green screen
      Account owners and admins can enable video Virtual Background with green screen for Zoom Rooms. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020.
    • Virtual receptionist / kiosk mode for Zoom Rooms
      Account owners and admins can enable kiosk mode for specific Zoom Rooms. This allows visitors to easily connect to a virtual receptionist. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020. This feature is in beta and needs to be enabled by Zoom.
    • Custom display names for Zoom Rooms
      Account owners and admins can set custom display names for the scheduling display. The display name is used when the room name is too long to properly show. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020.
    • Display emergency status alert
      Organizations with Emergency Call Notifications enabled can quickly update the content of digital signage Zoom Rooms to display an alert message. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020.
    • Hide caller ID
      Administrators can choose to hide the outbound caller ID for their Zoom Rooms by configuring their settings for Zoom Phone. This requires Zoom Rooms version 5.3.0, which is planned for release in November 2020.
    • Specify guest name and email for Zoom Rooms Microsoft Teams integration
      If Zoom Rooms direct guest join for Microsoft Teams is enabled, account owners and admins can specify a guest name and email that is passed to Microsoft Teams. This requires Zoom Rooms version 5.2.1 or higher.
  • User features
    • Improved security notifications
      Users will receive confirmation emails after certain actions are performed (password change, phone number updates, host key change).
  • Developer features
    • Replaced “page_number” with “next_page_token” in the following APIs.
      • GET /v2/metrics/zoomrooms
      • GET /v2/report/users
      • GET /v2/report/telephone -GET /v2/sip_phones
    • Added a new batch API for creating meeting polls.
      • POST /v2/meetings/{meetingId}/batch_polls
    • Added a new response field(“uuid”) in Telephone Reports API.
      • GET /v2/report/telephone
    • Added a new request field(“auto_approve”) in the Add Meeting Registrant API.
      • POST /v2/meetings/{meetingId}/registrants
    • Added a new response field(“channel_settings”) in List Channels API.
      • GET /v2/chat/users/{userId}/channels
    • Added support for audit logs when downloading recordings through API access token.
    • Added new error message in Get Webinar Absentess API.
      • GET /v2/past_webinars/{WebinarUUID}/absentees
        • 300 Invalid Occurrence.

Resolved Issues

  • Fixed an issue where webinar registrants’ names were not displaying when copying the invitation email
  • Fixed an issue where API users could join meetings across accounts when domain restrictions are in place
  • Minor bug fixes
  • Fixed a bug where the value of total records field was inaccurate in the response of List Channels API
    • GET /v2/chat/users/{userId}/channels
  • Fixed a null pointer bug in the Add Internal Numbers API
    • POST /v2/accounts/{accountId}/sip_trunk/internal_numbers
  • Fixed a bug where some settings(“host_video”, “participant_video”) were not being updated for PMI meeting in the Update a Meeting API
    • PATCH /v2/meetings/{meetingId}
  • Fixed a bug where monthly_week=-1 was not being accepted to create a recurrence meeting using the Create Meeting API
    • POST /v2/users/{userId}/meetings
  • Fixed a bug where a single answer could not be set for single radio question in the Update Registration Question API
    • PATCH /v2/webinars/{webinarId}/registrants/questions
  • Fixed a bug where alternative host could not be removed completely using the Update a Webinar API
    • PATCH /v2/webinars/{webinarId}

October 25, 2020

Changes to existing features

  • Enable Add watermark setting without enabling the setting Only authenticated users can join meetings
    Account owners and admins can now enable the setting Add watermark, without needing to turn on the setting Only authenticated users can join meetings at the account level.
  • UI enhancement to profile page
    The User Type section has been renamed to License Type.

New and enhanced features

  • End-to-end (E2E) encryption for meetings
    End-to-end (E2E) Encryption for meetings is now available in technical preview. Account owners and admins can enable end-to-end (E2E) encryption for meetings, providing additional protection when needed. Enabling end-to-end (E2E) encryption for meetings requires all meeting participants to join from the Zoom desktop client, mobile app, or Zoom Rooms. Users will not be able to join by telephone, SIP/H.323 devices, on-premise configurations, or Lync/Skype clients, as these endpoints cannot be encrypted end to end. Zoom web client and third-party clients leveraging the Zoom SDK are also not supported at launch. Enabling this setting also disables the following features: join before host, cloud recording, streaming, live transcription, Breakout Rooms, polling, and meeting reactions. This setting is available at the account, group, and user level and can be locked at the account or group level.

Resolved issues

  • Fixes an issue where webinar attendee reports were formatted incorrectly
  • Fixes an issue where some users could not enable watermarks because only authenticated users can join meeting was off for these accounts after the October 17 web release
  • Minor bug fixes

October 18, 2020

Changes to existing features

  • Users joining by phone will be placed in the Waiting Room when "only authenticated users can join meetings" and Waiting Room are enabled
    Users joining by phone will now be placed in the Waiting Room when "only authenticated users can join meetings" and Waiting Room are enabled. There is now a sub-setting for blocking or allowing phone participants if Waiting Room is turned off. By default, this sub-setting will allow phone participants for all existing accounts, but all newly created accounts after October 17 will block phone participants from joining if “only authenticated users can join meetings” is enabled and Waiting Room is disabled.
  • “Only authenticated users can join meetings” setting always available when scheduling
    The setting “Only authenticated users can join meetings” will now always be available when scheduling, even if this setting is not enabled on the Zoom web portal. For customers who had previously enabled this at the account, group, or user level, the setting will now be off and can be re-enabled if they would like to default this setting to on when scheduling a meeting. For customers who enable this setting in the Zoom web portal after October 17, 2020, this will be defaulted to on when scheduling a meeting, but can be turned off unless the setting is locked at the account or group level.
  • UI enhancement for emergency services
    Account owners and admins can access account/site level settings for emergency services, addresses, and locations in the Emergency Services tab in the Company Info page. Previously, these settings were grouped under the Settings tab.

New and enhanced features

  • Administrator features
    • Show Breakout Room data on Dashboard
      Account owners and admins can now view Breakout Room data on Dashboard, including microphone, speaker, camera, and quality of service details.
    • All recurring meetings listed in Upcoming Events Report
      The Upcoming Events report will now list all upcoming meetings, including recurrences of the same meeting.
    • Allow or block participants from certain regions
      Account owners and admins can now choose to allow or block participants from joining meetings or webinars from certain regions. This can be configured at the account, group, or user level and can be locked at the account or group level.
    • Customize disclaimers for signing in to Zoom and starting or joining meetings
      Account owners and admins can now configure and customize disclaimers, requiring users to accept their organization’s terms and conditions before they can sign in to Zoom or start or join a meeting or webinar. This can be configured for internal users only or anyone joining their meetings and webinars. Consent can be downloaded as a Disclaimer report, under User Activity Reports.
    • Setting for sharing audio messages in chat
      Account owners and admins can now choose to enable or disable the audio message chat feature.
    • Setting for maximum file size for sharing in chat and in meetings
      Account owners and admins can now configure the maximum file size that their account members can send through the Zoom chat and in meetings. For this setting to be enforced, users need to be on Zoom version 5.4 for chat and 5.4.1 for in-meeting chat.
    • Playlists for Digital Signage content
      Account owners and admins can now create centralized playlists for Digital Signage content, allowing for easier management of content.
    • Add Digital Signage content from third-party integrations
      Account owners and admins can now add Digital Signage content from Google Drive, Box, One Drive, and Dropbox.
    • Setting for AirPlay in Zoom Rooms
      Account owners and admins can now enable or disable AirPlay for their Zoom Rooms.
    • Move Zoom Rooms to Under Construction in batches
      Account owners and admins can now mark Zoom Rooms as Under Construction in batches, by selecting multiple checkboxes or using location hierarchy.
    • Manage external contacts
      Account owners and admins can now view external contacts associated with their account, as well as their account’s channels that these external contacts are a part of. This can be accessed within the Zoom web portal, under User Management, then Users. The External Contacts column will show the number of external contacts each user has and they can view details about the external contacts, including their name, email addresses, added date and channels they are a part of, by clicking on this value. The account owner and admins can also remove the external contact completely from their account.
    • Phone user templates
      Account owners and admins can create a template to define common phone user settings for each site. This template can be applied to new phone users added to the site.
    • CSV export contains phone user status column
      The CSV export of existing phone users has a column to indicate the status of each phone user.
    • Hide outbound caller ID by default
      Account owners and admins can set phone users’ default outbound caller ID to be hidden. Hiding the outbound caller ID may not work for certain countries or regions.
    • View phone users’ time zone
      Account owners and admins can view phone users’ time zone, which they set in their Zoom profile.
    • Control access to voicemails
      If voicemail is enabled, account owners and admins can control phone users’ ability to view, download, or delete their own voicemail messages.
    • Soft delete phone users
      Account owners and admins can enable an account-level policy setting to soft delete phone users. Any soft-deleted user can be easily restored within 30 days. After that, the phone user will be permanently deleted from the account.
    • Disable call forwarding to external phone numbers
      Account owners and admins can change a user-level policy setting to disable phone users’ ability to forward to external phone numbers using their call handling settings.
    • Enable bootstrap mode for nomadic emergency services
      Account owners and admins can enable bootstrap mode to help build up the data set for detectable company locations. It enables users to report their current locations as company locations and/or report underlying network data for existing company locations. User-reported location and network data must be approved by administrators before it becomes actively part of your defined company locations. These operations will send email notifications to admins (at most one email per day). This feature requires the Zoom desktop client, version 5.4.0 or higher.
    • Temporary call-back routing for emergency calls
      If routing emergency calls from extension-only phone users to a PSAP, account owners and admins can enable temporary routing. After an emergency call is made, inbound calls to the specified outbound phone number will automatically route to the most recent extension to place an emergency call. Temporary routing for each extension can last 2 hours.
    • Enhanced call log entries for call queues
      Account owners and admins can view who answered inbound calls to call queues.
    • Opt members out of specific call queues
      If a phone user is a member of multiple call queues, account owners and admins can opt them out of specific call queues to disable call notifications from those call queues.
    • Allow busy call queue members to receive calls
      Account owners and admins can allow call queue members to receive inbound call queue calls even if they are on a call. This is disabled by default, meaning the call queue will skip members who are busy on a call. This feature requires the Zoom desktop client, version 5.4.0 or higher.
    • Business/closed hours and call handling settings for Zoom Rooms and common area phones
      Account owners and admins can set business/closed hours for Zoom Rooms with a phone license and common area phones. They can also set ring duration and call handling settings. Call handling settings for common area phones have moved from the Profile tab to the Settings tab as part of this enhancement.
    • Set up speed dial and busy lamp field (BLF) on common area phones
      Account owners and admins can set up speed dial and busy lamp field (BLF) on common area phones that support these features.
    • UI enhancements for HaaS devices
      Account owners and admins can filter the list of Zoom Phone devices to only display HaaS devices. HaaS devices are also labelled for easier identification.
  • User features
    • Recover deleted webinars
      Deleted webinars will now be recoverable under Recently deleted from the Upcoming Webinars page for up to one week.
    • Import webinar panelists by CSV
      Webinar hosts can now import a CSV file for panelists.
    • Removed webinar attendees listed on blocked list
      Attendees removed from a webinar will now appear on the denied/blocked list in the Zoom web portal and can be removed from this list if they need to rejoin the webinar.
    • Configure when Join Before Host is available
      Users can now configure a time frame when someone can join their meeting with Join Before Host, 0-15 minutes before the scheduled start time.
    • Select/deselect all dial-in countries when scheduling
      Users can now select or deselect all dial-in countries when scheduling a meeting on the web portal.
    • Prompt to update email address
      If a user has updated their email address in Facebook or Google and tries to login with that account, they will now be prompted to update their email address.
    • Hide recording transcript when sharing
      Users can now choose whether they want to share the saved transcript along with their cloud recording.
    • Edit speaker name in transcripts
      The host can now edit the speaker’s name in a cloud recording transcript.
    • Opt out of specific call queues
      Users who are members of multiple call queues can opt out of specific call queues to disable call notifications from those call queues.
    • Assign common area phone as a delegate
      Users can assign a common area phone to make and receive calls on their behalf (call delegation).
    • Hide outbound caller ID by default
      Users can set their default outbound caller ID to be hidden. Hiding the outbound caller ID may not work for certain countries or regions.
    • Zoom Phone details on profile page
      Users can view the following details on their profile page: company numbers, direct numbers, extension, and Zoom Phone license type.
    • Enable phone screen lock
      Users can display a soft key on supported desk phones to lock their desk phone’s screen, preventing others from using their desk phone. Users can enter their PIN to unlock the screen. This feature is not supported on common area phones.
  • Developer features
    • Added Update Presence Status API
      • PUT /v2/users/{userId}/presence_status
    • Added Get Live Streaming Settings API
      • GET /v2/meetings/{meetingId}/livestream
    • Added Get Meeting Quality Score API
      • GET /v2/metrics/quality
    • Added Meeting Recovered and Meeting Permanently Deleted Webhooks API- meeting.recovered
      • meeting.permanently_deleted
    • Added Live Streaming Started and Live Streaming Stopped Webhooks
      • meeting.live_streaming_started
      • meeting.live_streaming_stopped
    • Added Emergency Call Alert Webhook for Zoom Phone
      • phone.emergency_alert
    • Added Call Logs QoS APIs
      • GET /v2/phone/metrics/call_logs
      • GET /v2/phone/metrics/call_logs/{callId}
      • GET /v2/phone/metrics/call_logs/{callId}/qos
    • Enabled “meeting.updated” event to support PMI meeting updates.
      • meeting.updated
    • Added a new field(“language_interpretation”) in Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
      • PATCH /v2/meetings/{meetingId}
    • Added a new field(“end_to_end_encrypted_meetings”) in Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
      • PATCH /v2/meetings/{meetingId}
    • Added a new fields(“show_share_button”, “allow_multiple_devices”) in Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
      • PATCH /v2/meetings/{meetingId}
    • Added a new field(“cancel_meeting_reminder”) in Delete a Meeting API.
      • DELETE /v2/meetings/{meetingId}
    • Added a new field(“cancel_webinar_reminder”) in Delete a Webinar API.
      • DELETE /v2/webinars/{webinarId}
    • Added support for a new email template adopted by Zoom for email notifications sent to registrants when the status of the meeting and webinar registrants is updated.
      • PUT /v2/meetings/{meetingId}/registrants/status
      • PUT /v2/webinars/{webinarId}/registrants/status
    • Added new fields(“join_url”,“alternative_hosts”,“pmi”,“use_pmi”) in Meeting Created webhook.
      • meeting.created
    • Added a new field(“group_id”) in Update a Pending User API.
      • PATCH /v2/users/{userId}
    • Added a new field(“host_key”) in List Users API.
      • GET /v2/users
    • Added a new field(“registration_id”) in Report and Dashboard APIs.
      • GET /v2/report/meetings/{meetingId}/participants
      • GET /v2/report/webinars/{webinarId}/participants
      • GET /v2/metrics/meetings/{meetingId}/participants
      • GET /v2/metrics/webinars/{webinarId}/participants
    • Removed BYOC additional Zoom Phone Plan from Billing APIs.
      • POST /v2/accounts/{accountId}/plans
      • POST /v2/accounts/{accountId}/plans/addons
    • Added a new response field(“pmi”) in List Meetings API.
      • GET /v2/users/{userId}/meetings
    • Added a validation check for request fields(“first_name”, “last_name”) in Create a Sub Account, Create a User, Update a User and Update Room Profile APIs.
      The following error message will be shown if the name contains invalid characters.
      • 300 Your request could not be processed because the name contains invalid characters : {invalidCharacters}.
        • POST /v2/accounts
        • POST /v2/users
        • PATCH /v2/users/{userId}
        • PATCH /v2/rooms/{id}
    • Added a new field (“next_page_token”) in List Users, List Group Members, List Role Members APIs.
      • GET /v2/users
      • GET /v2/groups/{groupId}/members
      • GET /v2/roles/{roleId}/members
    • Added a new response field(“audio_quality”, “video_quality”, “screen_share_quality”) in List Meeting Participants and List Webinar Participants APIs.
      • GET /v2/metrics/meetings/{meetingId}/participants
      • GET /v2/metrics/webinars/{webinarId}/participants
    • Added a new field(“start_airplay_mirroring”) in ZR Account, Location and Room Settings APIs.
      • GET /v2/rooms/account_settings
      • PATCH /v2/rooms/account_settings
      • GET /v2/rooms/locations/{locationId}/settings
      • PATCH /v2/rooms/locations/{locationId}/settings
      • GET /v2/rooms/{roomId}/settings
      • PATCH /v2/rooms/{roomId}/settings
    • Added a new field(“end_to_end_encrypted_meetings”) in “meeting_security” category in Account Settings, Group Settings, User Settings and Lock Settings APIs.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings

Resolved issues

  • Fixes an issue where Alternative Hosts were not properly saved after being added
  • Fixes an issue where ChromeOS did not recognize embedded passcodes
  • Fixes an issue where a passcode was required for PMI although the setting was locked to off at the account level
  • Fixes an issue where a subset of alternative hosts received an error when trying to add a meeting to their calendar
  • Fixes an issue where webinar reminder emails were sent in English although the user had selected Japanese
  • Fixes an issue where User Management states “You can add 0 more licensed users” when there are unassigned licenses available
  • Fixes an issue where admins were unable to export a chat history with over a million messages
  • Fixed an issue where voicemail email notifications for call queues and shared line groups displayed the incorrect voicemail inbox
  • Fixed an issue where available Zoom Phone licenses could not be assigned to phone users
  • Fixed the issue of email reminders not being sent to Meeting hosts when the “schedule_for” field was used in Create a Meeting API.
    • POST /v2/users/{userId}/meetings
  • Fixed a bug that didn’t apply the password settings enabled for Webinars in Create a Webinar API.
    • POST /v2/users/{userId}/webinars
  • Fixed a bug where meetings, webinars and recordings were not being transferred to the specified account after disassociating a user.
    • DELETE /v2/users/{userId}
  • Fix a bug where poll results were not being returned.
    • GET /v2/report/meetings/{meetingId}/polls
    • GET /v2/past_meetings/{meetingId}/polls
  • Fixed the bug where Meeting Updated event was not being sent when a meeting was updated via the Zoom Outlook Plugin.
  • Fixed a bug where unanswered questions were not included in the API response.
    • GET /v2/report/webinars/{webinarId}/qa
    • GET /v2/past_webinars/{webinarId}/qa
  • Fixed a bug with inconsistent plan names in Billing APIs.
    • GET /v2/accounts/{accountId}/plans
    • GET /v2/accounts/{accountId}/plans/usage
  • Fixed a bug where records in the last page were not being displayed in the response body of List Users API.
    • GET /v2/users
  • Fixed a bug where details of hosts’ screenshare were not being included even when hosts shared their screen.
    • GET /v2/metrics/webinars/{meetingId}/participants/sharing
  • Fix the bug where past Webinar files and polls were being returned via Past Meetings APIs.
    • GET /v2/past_meetings/{meetingId}/files
    • GET /v2/past_meetings/{meetingId}/polls
  • Fixed the bug where the value of “user_id” was being displayed in an incorrect format.
    • GET /v2/report/meetings/{meetingIds}/participants
  • Fixed the bug where a correct next_page_token value was not being accepted by the API.
    • GET /v2/metrics/meetings/{meetingId}/participants/qos

October 5, 2020

New and enhanced features

  • Microsoft Teams direct guest join for Zoom Rooms
    Zoom Rooms joining Microsoft Teams meetings from their Zoom Rooms controller is now in public preview. If Zoom Rooms are invited to a Microsoft Teams meeting, this meeting will appear on their calendar and users can join from the controller with one tap. To enable this setting, account owners and admins can enable “Support 3rd party conferencing dial-in for Zoom Rooms” in the Zoom web portal. This feature requires Zoom Rooms for macOS or Windows 5.1.2 or higher. It is not yet supported on Zoom Room Appliances.

September 29, 2020

New and enhanced features

  • Zoomtopia Video Filters
    Users can now use Zoomtopia Video Filters, if the Video Filters feature is enabled in the Zoom web portal. These filters will be available until after Zoomtopia.

Resolved issues

  • Minor bug fixes

September 27, 2020

Changes to existing features

  • Passcode and Waiting Room requirements
    Zoom will now require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. Learn more.
  • Enhanced Passcode Settings for select accounts
    The web portal settings for passcode for instant meeting and passcode for newly scheduled meetings are now one setting called “Meeting Passcode” for accounts with a single licensed user, Pro accounts with 2 or more licenses, Business accounts with 10-100 licenses, and Basic (free) accounts. If the passcode requirement for Personal Meeting ID (PMI) is enabled, it will be applied whether Join Before Host is enabled or disabled.
  • Updated settings for new accounts
    All new accounts created on or after September 27 will have the passcode settings for Personal Meeting ID (PMI), Personal Audio Conference (PAC), phone dial-in users, and Zoom Room Meeting ID enabled by default.

Resolved issues

  • Fixes an issue where users were unable to create a poll question with more than two answers for meetings scheduled with their Personal Meeting ID (PMI)
  • Minor bug fixes

September 20, 2020

New and enhanced features

  • Administrator features
    • Specify users to bypass SSO and login with email address and password
      Account owners and admins can now allow specified users to bypass SSO and login with an email address and password, for service accounts or internal IT purposes.

Resolved issues

  • Fixes an issue where users with scheduling privilege for 20 or more meeting hosts could not view all meetings in the Zoom web portal at the same time
  • Fixes an issue where a subset of users received a 402 error when updating credit card information
  • Fixes an issue where alternative hosts were not displayed in the webinar details
  • Fixes an issue where hosts were unable to enable pre-assigned Breakout Rooms after the meeting had been scheduled
  • Minor bug fixes

September 17, 2020

Changes to existing features

  • Re-enable Call Me and toll-free options for Webinar attendees
    We have re-enabled the ability to control whether Webinar attendees have access to Call Me and toll-free dial-in options. If this setting was previously enabled in the Zoom web portal, attendees can now join by Call Me. This setting can be enabled in account, group, or user settings if the account has an audio conferencing add-on.

September 13, 2020

New and enhanced features

  • Web client features
    • Support for Breakout rooms pre-assignment
      The web client will now support pre-assigned Breakout rooms.
    • Support for Internal account members to admit external participants in Waiting Room
      Internal account members can now admit external participants from the web client, if this setting is enabled by the meeting host.

Resolved issues

  • Minor bug fixes

September 8, 2020

Changes to existing features

  • Disable Call Me and toll-free options for Webinar attendees
    We have temporarily disabled the Call Me and toll-free options for webinar attendees and plan to re-enable them in the next few weeks. In the meantime, attendees may connect to Webinar audio through the Zoom desktop client, web client, or mobile app. Webinar hosts and panelists can still join by telephone, as well as through computer audio.

September 6, 2020

Changes to existing features

  • Meeting/Webinar hosts must be signed in when initiating live streaming
    Hosts initiating live streaming services will now need to be signed in to the Zoom web portal in order to live stream their meeting or webinar.

New and enhanced features

  • Administrator features
    • External authentication
      Account owners and admins can now configure their identity provider to authenticate users via SSO who are joining meetings and webinars. This feature is available for Business, Enterprise, and Education accounts with Single Sign-on (SSO) configured.

Resolved issues

  • Minor bug fixes

August 30, 2020

Changes to existing features

  • Default paid Audio Conferencing settings for webinar attendees to off
    The Audio Conferencing settings for webinar attendees, allowing webinar attendees to use toll-free and fee-based toll numbers and Call Me, will now be defaulted to off. Account owners and admins can re-enable these options in the Zoom web portal, under the Telephone section of Account Settings.

Resolved issues

  • Fixes an issue where upcoming meetings and webinars did not appear in the desktop client after the calendar integration settings were locked for their account

August 27, 2020

Resolved issues

  • Fixes an issue where users on mobile devices could not complete registration for webinars with Paypal enabled

August 26, 2020

Resolved issues

  • Fixes an issue where a subset of users received an error when entering their company domain to sign in to the Zoom web portal

August 25, 2020

Resolved issues

  • Fixes an issue where the Meetings page of the Zoom web portal would not load in Internet Explorer
  • Minor bug fixes

August 23, 2020

Changes to existing features

  • Cloud recording passwords now called Passcodes
    Cloud recording passwords will now be called Passcodes to prevent confusion with your individual user password, which should never be shared.

New and enhanced features

  • Administrator features
    • Report of recordings without a passcode
      Account owners and admins can now view a report of all recordings without a passcode. The report is available under the Reports of Account Management. This is a one-time report, with information pulled at the time of the release and will not be updated.
    • Select Germany, the Netherlands, and Ireland as data centers for meetings/webinars hosted by your account
      Germany, the Netherlands, and Ireland will now be listed as individual data centers that can be enabled or disabled for hosting real-time meeting and webinar traffic. This will allow account owners and admins more granular control over where their meetings are hosted. If the Europe data center was enabled, Germany, the Netherlands, and Ireland will be enabled. This is available in account, group, and user settings and can be locked at the account or group level.
    • Upload virtual backgrounds for a group or an individual user
      Account owners can now upload and manage virtual backgrounds for a group on the Zoom web portal. Individual users can upload and manage virtual backgrounds for their own use.
    • Calendar and Contacts section under Account Settings
      Account settings related to calendar and contacts can now be found in the Calendar and Contacts section of the Meeting Tab within Account Settings. Account owners and admins can set the default calendar provider and pick calendar and contact access permissions. These settings can also be locked.
    • Limit which domains can integrate calendar and contact services
      Account owners and admins can now limit which domains can integrate calendar and contact services within Account Settings. Once this setting is enabled, admins can enter which domains are allowed to integrate these services.
    • Setting to prompt user to integrate Office 365 each time they sign in
      Account owners and admins can now enable a setting to prompt users to integrate Office 365 each time they sign in. This will prompt them each time they sign in to Zoom until the integration is completed.
    • Enhanced Office 365 calendar sync
      Users can now sync their Office 365 calendar without requiring full mailbox access.
    • Display certificate expiration date on the Single Sign-on page
      The Single Sign-on page will display the certificate expiration date, warning admins that the certificate will soon expire and allowing them to proactively update the certificate, preventing login issues. Account owners and admins will also receive an email notification 30 days before the certificate will expire.
    • Update users’ names in the webinar attendee report
      If a user changes their name during a webinar, it will now update in the webinar attendee report.
    • Search or download chat history for up to one year for an individual user
      Account owners and admins can now search and download chat history for up to one year for an individual user.
  • User features
    • Custom languages for language interpretation
      You can now add custom languages in addition to the default languages provided. Any number of custom languages can be added in the Zoom web portal, but only 5 custom languages can be used in any given meeting or webinar. The interpreter and participants accessing the custom languages will need to be on client 5.2.1 or later to use custom languages.
    • Post webinar survey and reporting
      Webinar hosts can now create a post webinar survey in the Zoom web portal and launch this survey at the end of their webinar. Webinar hosts can also access a report of the survey results in the Zoom web portal.
    • Enhanced Meetings page
      The Meetings page of the Zoom web portal has been enhanced for improved navigation and usability, including the addition of a date range filter to more easily find upcoming meetings.
    • Call Me for Webinar attendees
      Webinar attendees can now use the call me feature for audio. Hosts can enable this option under the Call Me setting on the web, which requires the Audio Conferencing add-on. This feature requires client version 5.2.2 or later. 
    • Language interpretation in Meeting Templates
      Language interpretation settings will now be included as part of saved meeting templates.
    • Open local recordings from the Zoom web portal
      Users can now locate and open their local recordings from the Recordings tab of the Zoom web portal. This will automatically launch their Zoom desktop client.
    • Maximum meeting duration of 30 hours
      The maximum meeting duration has increased from 24 hours to 30 hours.
    • Zoom Room automatically becomes co-host
      The Zoom Room will now automatically become co-host if it was originally scheduled as the host of the meeting and joined after the alternative host, or if the Zoom Room rejoins the meeting after assigning a different host.
  • Developer features
    • Added new TSP webhook events.
      • user.tsp_created
      • user.tsp_updated
      • user.tsp_deleted
    • Added account level Chat Channel APIs.
      • POST /v2/chat/users/{userId}/channels
      • GET /v2/chat/users/{userId}/channels/{channelId}
      • PATCH /v2/chat/users/{userId}/channels/{channelId}
      • DELETE /v2/chat/users/{userId}/channels/{channelId}
      • GET /v2/chat/users/{userId}/channels/{channelId}/members
      • POST /v2/chat/users/{userId}/channels/{channelId}/members
      • DELETE /v2/chat/users/{userId}/channels/{channelId}/members/{memberId}
      • Added new account level Chat Message APIs.
      • PUT /v2/chat/users/{userId}/messages/{messageId}
      • DELETE /v2/chat/users/{userId}/messages/{messageId}
    • Added new SIP Trunk APIs.
      • GET /v2/accounts/{accountId}/sip_trunk/trunks
      • POST /v2/accounts/{accountId}/sip_trunk/trunks
      • DELETE /v2/accounts/{accountId}/sip_trunk/trunks/{trunkId}
      • GET /v2/accounts/{accountId}/sip_trunk/callout_countries
      • POST /v2/accounts/{accountId}/sip_trunk/callout_countries
      • DELETE /v2/accounts/{accountId}/sip_trunk/callout_countries/{countryId}
      • GET /v2/accounts/{accountId}/sip_trunk/internal_numbers
      • POST /v2/accounts/{accountId}/sip_trunk/internal_numbers
      • DELETE /v2/accounts/{accountId}/sip_trunk/internal_numbers/{numberId}
    • Added new Dashboard APIs.
      • GET /v2/metrics/satisfaction
      • GET /v2/accounts/{accountId}/metrics/satisfaction
    • Added new Zoom Room APIs.
      • PUT /v2/rooms/{roomId}/devices/{deviceId}/app_version
      • GET /v2/rooms/{roomId}/devices
      • GET /v2/rooms/digital_signage
    • Add new Webinar template API.
      • GET /v2/users/{userId}/webinar_templates
    • Included “X-RateLimit-Type: Daily-limit” and “Retry-After” fields in the response header of Create and Update Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • PATCH /v2/meetings/{meetingId}
    • Added new request field(“type”) in List Webinars APIs.
      • GET /v2/users/{userId}/webinars
    • Added new response fields(“host_email”,“assistant_id”) in Meeting APIs.
      • POST /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}
    • Added new response field(“host_email”) in Webinar APIs.
      • POST /v2/users/{userId}/webinars
      • GET /v2/webinars/{webinarId}
    • Added new request fields(“show_callout_internal_number”,“show_zoom_provided_callout_countries”, “show_zoom_provided_numbers”) in Update Sip Trunk Settings APIs.
      • PATCH /v2/accounts/{accountId}/sip_trunk/settings
    • Added new response fields(“service_effective_date”,“next_invoice_date”,“status”) in Get Plan Information API.
      • GET /accounts/{accountId}/plans
    • Added new response field(“sub_account_privileges”) in Get Role Information API.
      • GET /v2/roles/{roleId}
    • Added new request field(“sub_account_privileges”) in Update Role Information API.
      • PATCH /v2/roles/{roleId}
    • Added new field(“join_url”) in Meeting Registration Approved event.
      • meeting.registration_approved
    • Added new request field (“language”) in Add Meeting Registrant API.
      • POST /v2/meetings/{meetingId}/registrants
    • Added new error messages in Create, Update, Activate User APIs.
      • POST /v2/users
        • 2033 Your request to add a basic user was not approved because you have already reached the maximum basic user limit allowed in your account. For additional help regarding this issue, contact the Zoom Customer Support team.
      • PATCH /v2/users/{userId}
        • 2033 Your request to convert the user type to basic was not approved because you have already reached the maximum basic user limit allowed in your account. For additional help regarding this issue, contact the Zoom Customer Support team.
      • PUT /v2/users/{userId}/status
        • 2033 Your request to activate the basic user was not approved because you have already reached the maximum basic user limit allowed in your account. For additional help regarding this issue, contact the Zoom Customer Support team.
    • Added new field(“allow_recovery_deleted_cloud_recordings”) in Account Setting APIs.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
    • Added new field(“host_delete_cloud_recording”) in Account and User settings APIs.
      • GET accounts/{accountId}/settings
      • PATCH accounts/{accountId}/settings
      • GET users/{userId}/settings
      • PATCH users/{userId}/settings
    • Added new fields(“meeting_reactions”, “show_a_join_from_your_browser_link”, “recording_disclaimer”, “allow_participants_to_rename”, “required_password_for_shared_cloud_recordings”) in Account Settings, Group Settings, User Settings and Lock Settings APIs.
      • GET accounts/{accountId}/settings
      • PATCH accounts/{accountId}/settings
      • GET accounts/{accountId}/lock_settings
      • PATCH accounts/{accountId}/lock_settings
      • GET groups/{groupId}/settings
      • PATCH groups/{groupId}/settings
      • GET groups/{groupId}/lock_settings
      • PATCH groups/{groupId}/lock_settings
      • GET users/{userId}/settings
      • PATCH users/{userId}/settings
    • Added new fields(“who_can_share_screen”,“who_can_share_screen_when_someone_is_sharing”, “ask_participants_to_consent_disclaimer”, “ask_host_to_confirm_disclaimer”) in Account/Group/User settings APIs.
      • GET accounts/{accountId}/settings
      • PATCH accounts/{accountId}/settings
      • GET groups/{groupId}/settings
      • PATCH groups/{groupId}/settings
      • GET users/{userId}/settings
      • PATCH users/{userId}/settings
    • Added new field(“screen_sharing”) in User settings APIs.
      • GET users/{userId}/settings
      • PATCH users/{userId}/settings
    • Added new fields (“service_effective_date”, “next_invoice_date” and “status”) in Get Plan Information API.
    • Added new field(“required_password_for_existing_cloud_recordings”) in Account/Group settings APIs.
      • GET accounts/{accountId}/settings
      • PATCH accounts/{accountId}/settings
    • Added new value(action=“recover”) in Update meeting status API.
      • PUT /v2/meetings/{meetingId}/status
    • Added new value(setting_type=“signage”) in Zoom Room APIs.
      • GET /v2/rooms/account_settings
      • PATCH /v2/rooms/account_settings
      • GET /v2/rooms/locations/{locationId}/settings
      • PATCH /v2/rooms/locations/{locationId}/settings
      • GET /v2/rooms/{roomId}/settings
      • PATCH /v2/rooms/{roomId}/settings
    • Added new fields(“registrants_confirmation_email”, “template_id”) in Create Webinar APIs.
      • POST /v2/users/{userId}/webinars
    • Added new error message("4137 The IM Group APIs are no longer available.") in IM Group APIs.
      • GET /v2/im/groups
      • POST /v2/im/groups
      • GET /v2/im/groups/{groupId}
      • PATCH /v2/im/groups/{groupId}
      • DELETE /v2/im/groups/{groupId}
      • GET /v2/im/groups/{groupId}/members
      • POST /v2/im/groups/{groupId}/members
      • DELETE /v2/im/groups/{groupId}/members/{memberId}

Resolved issues

  • Fixes an issue where external users were automatically added to the primary account with associated domain and forced Single Sign-On login, when they should have been forced to change their email address within Zoom
  • Fixes an issue where the account owner and admins could not see how many recordings they were bulk deleting from Recording Management
  • Fixes an issue where a subset of users were unable to add Zoom Rooms as a webinar panelist
  • Fixes an issue where the meeting details report had missing email addresses
  • Fixes an issue where account owners and admins received an error message when trying to invite a subset of users to their accounts
  • Fixes an issue where editing a recurring meeting scheduled with no fixed time removed the alternative hosts
  • Fixes an issue where a subset of webinar registration pages would not load
  • Fixes an issue where a subset of users were unable to add new polls
  • Fixes an issue where the registration report listed “null” for some attendees’ approval status when Paypal payment was required
  • Fixes an issue where a subset of users received 404 errors when trying to register to view on-demand recordings
  • Fixes an issue where a subset of users can login with Google even if the option is disabled
  • Fixes an issue where the cloud recording usage report showed an incorrect amount of data being used
  • Fixes an issue where data from the month of March is not shown when viewing some data in Dashboard
  • Fixes an issue where an on-demand webinar incorrectly showed as full capacity
  • Fixes an issue where duplicating a webinar changed the order of the polls
  • Fixed a bug that did not allow users to register for a Webinar.
    • POST /v2/webinars/{webinarId}/registrants
  • Fixed a bug that prevented alternative hosts from receiving invitation email for a Webinar.
    • POST /v2/users/{userId}/webinars
    • PATCH /v2/webinars/{webinarId}
  • Fixed API call logs misconfiguration.
  • Fixed a bug that caused incorrect activation link to be included in the invitation email of a newly created Sub Account.
    • POST v2/account
  • Fixed a bug where “Meeting does not exist” error was displayed incorrectly in Get Webinar Q&A Report API.
    • GET /v2/report/webinars/{webinarId}/qa
  • Fixed a bug where Zoom Room Alert webhook was not being delivered at certain times.
    • zoomroom.alert
  • Fixed a bug that allowed a host to create invalid PMI meetings even when the host did not have a PMI.
    • POST /v2/users/{userId}/meetings
  • Fixed a bug that allowed users to schedule meeting for a past start date and time.
    • POST /v2/users/{userId}/meetings
  • Minor bug fixes

August 19, 2020

Resolved Issues

  • Minor bug fixes

August 17, 2020

New and enhanced features

  • Setting to request permission to unmute
    Account owners and admins can now enable a setting to request permission to unmute, allowing the host to request permission to unmute meeting participants and webinar panelists. Permissions, once given, will apply in all meetings scheduled by the same person. This setting is available at the account, group or user level and can be locked at the account or group level. This requires client 5.2.0, which is planned for release in early August.

August 16, 2020

New and enhanced features

  • General availability
    Zoom Phone is available in 25 more countries.
  • Expanded calling to more destinations
    Account owners and admins can enable calling to more destinations. Certain destinations may require admins to contact support to enable. They can also allow calling to “high-risk” prefixes that are otherwise blocked by default. This feature can be enabled by Zoom if you have a legitimate reason to call these destinations.
  • Role management
    Account owners and admins can use the role management feature to create Zoom Phone roles and edit each role to control Zoom Phone privileges. For example, they can customize a call queue admin role with privileges to certain settings of specific call queue(s).This enhancement replaces the site admin, call queue manager, and auto receptionist operator roles that could be assigned while customizing the site, call queue, or auto receptionist.
  • Support for variable-length site codes and extensions
    Account owners and admins can set variable-length site codes and extensions at the site level. For example, site A with site code 10 and extensions that are 4-digits long in the range of 1000 to 1999; and site B with site code 5 and extensions that are 5-digits long in the range of 20000 to 30000.
  • Enhancement to directory backup routing rules
    Account owners and admin can set internal directory routing rules. For example, if the account has variable-length site codes and extensions as stated in the previous example, a rule can prepend site code 5 if a user dials a 5-digit number beginning with 2. This allows users in another site to call users in site B without dialing the site code.
  • Control access to personal audio library
    Account owners and admins can control phone users' access to their personal audio library, which is used to change their voicemail greeting and hold music. This new policy setting can be changed at the site level. By default, phone users’ personal audio library is enabled. If disabled, all users in the site will use the site’s default audio.
  • Set default custom audio
    Account owners and site admins can set default voicemail greeting, message greeting, hold music, and audio while connecting. These defaults can be set at the site level.
  • More options for call queues’ max wait time
    Account owners and admins can set the max wait time to 10, 15, 20, 25, 30, or 45 seconds.

Resolved Issues

  • Minor bug fixes

August 9, 2020

New and enhanced features

  • Administrator Features
    • Standardized naming of Zoom Rooms devices
      Standardized naming will now be applied to Zoom Room devices in the web portal.
    • Setting to require Zoom Rooms devices to be MDM managed
      Account owners and admins can now require all Zoom Rooms devices to be MDM managed. Devices which are not MDM managed will not be able to sign in. 
  • Developer Features
    • Added a new field(“custom_attributes”) to User Updated event.
      • user.updated
    • Added a new field(“include_fields”) to the request body of List Users API.
      • GET /v2/users
    • Added a new response field(“custom_attributes”) to the request body of List Users API.
      • GET /v2/users
    • Added a new field(“callout_countries”) that allows a parent account to set Zoom Phone BYOC call-out countries for a Sub account.
      • POST /accounts/{accountId}/plans
      • POST /accounts/{accountId}/plans/addons
      • PUT /accounts/{accountId}/plans/addons
      • GET /accounts/{accountId}/plans

Resolved Issues

  • Fixes an issue were a subset of accounts were unable to downgrade their number of licenses
  • Fixed a bug that caused internal plan code to be displayed in the response body of Get Plan Usage API call.
    • GET /accounts/{accountId}/plans/usage
  • Minor bug fixes

August 2, 2020 

New and enhanced features

  • Setting for Video Filters
    Account owners and admins can enable or disable a setting for video filters, which allows meeting participants to use filters to alter the look of their video with color grading, foreground and frame filters. If the meeting host has filters disabled, participants in the meeting will not be able to use filters. This setting will be on by default. It is available at the account, group, or user level and can be locked at the account or group level. 

Resolved issues

  • Fixes an issue where webinar hosts were unable to add panelists in Internet Explorer
  • Fixes an issue where participants admitted to a meeting from the Waiting Room by someone other than the host were stuck joining and not able to enter the meeting
  • Minor bug fixes

July 26, 2020

Resolved issues

  • Minor bug fixes

July 19, 2020

Changes to existing features

  • Meeting and webinar passwords now called Passcodes
    Meeting passwords will now be called Passcodes to prevent confusion with your individual user password, which should never be shared.
  • Integrations on Zoom Marketplace
    Zoom Marketplace is now the preferred place for integrations. New setup of the Epic, Panopto, and Zapier Integrations will need to be done through Marketplace. Previously setup integrations are still accessible through the integrations tab. Existing integrations are encouraged to start using Marketplace integration apps instead of older versions.
  • Waiting Room moved to Security section when scheduling
    When scheduling a meeting, the Waiting Room setting is now available under a Security heading. Zoom recommends Waiting Room, passcode or both to secure your meeting.

New and enhanced features

  • Administrator features
    • Email notifications when cloud recording is available for alternative host
      Users can now choose to send email notifications to the alternative host when the cloud recording for that meeting/webinar is available. This setting is available at the account, group, and user level.
    • Setting for webinar passcodes
      Account owners and admins can enable or disable a setting for webinar passcodes separately from meeting passcodes. This setting is available at the account, group, or user level and lock this setting at the account or group level. If this setting is enabled and locked at the account or group level, it can also be applied to previously scheduled webinars by checking the option below the setting.
    • Configure Waiting Room options without enabling the setting
      Account owners and admins can now configure the Waiting Room options, such as adding approved domains, without enabling the setting. This allows admins to configure these default settings without forcing Waiting Room for all users. Users can enable Waiting Room with these admin configured options at the user or individual meeting level.
    • Auto-save whiteboard content when screen sharing is stopped
      Account owners and admins can now choose to automatically save whiteboard content when screen sharing is stopped. Whiteboard content can be saved as a PDF or a PNG file. This setting is available at the account, group or user level when the whiteboard setting is enabled and can be locked at the account or group level. This requires client 5.2.0, which is planned for release in early August.
    • Scheduled Digital Signage content
      Account owners and Zoom Rooms admins can schedule a window of time when they would like specific Digital Signage content to display, including if it should end on a specific date. This requires the Zoom Rooms client 5.1.0 which is planned for early August.
    • Enable screen sharing, whiteboard and annotation at the room and location level
      Account owners and Zoom Rooms admins can enable screen sharing, whiteboard, and annotation at the room and location level in the Zoom web portal.
    • Unenroll or delete devices from Zoom Device Management
      Account owners and Zoom Rooms admin can unenroll or delete devices from Zoom Device Management (ZDM) through the Zoom web portal.
    • Enhancements to Windows patch installation with Zoom Device Management
      Account owners and Zoom Rooms admins can now choose if they want to automatically install Windows patches in Room settings. They can also search for Windows patches to more easily locate the patch they would like to install.
    • Sync Zoom Rooms for Windows device name
      If the account owner or admin updates the name of the Windows device on the device, it will now update in the Zoom web portal as well.
    • Manage multiple calendar resources for Zoom Rooms
      Account owners and admins can add or delete multiple Zoom Rooms calendar resources simultaneously.
    • Share files with Microsoft SharePoint
      Account owners and admins can enable the Microsoft SharePoint integration, which will enable attendees to share files from SharePoint through in-meeting chat. This feature requires the Zoom client 5.2.0 which will be released in August.
    • View toll-number changes in the operation logs
      Account owners and admins can view changes to available toll numbers in the operation logs on the Reports page of the Zoom web portal.
    • Country/region in telephone report
      The telephone report will list the host’s country/region.
  • User features
    • Profile phone number verification with a phone call
      In addition to the option to verify with SMS, users can choose to verify with a phone call to successfully save their phone number in the Zoom web portal under Profile.
    • Download cloud recordings on iOS and iPadOS
      Users on iOS and iPadOS can now download cloud recordings to their devices from the Zoom web portal in Safari. This feature requires iOS or iPadOS 13 or higher.
  • Integration features
    • Philippine Peso support for Paypal integration
      Philippine Pesos are a supported currency for Paypal integration.
  • Developer features
    • Added new Zoom Room Webhook Events.
      • zoomroom.checked_in
      • zoomroom.checked_out
    • Added a new API to support Zoom Room check in and check out features.
      • PATCH /v2/rooms/{id}/events
    • Added a new API to support in-meeting start and stop recording features.
      • PATCH /v2/live_meetings/{meetingId}/events
    • Added a new field (“account_name”) to the Create a Sub Account API.
      • POST /v2/accounts

Resolved issues

  • Fixes an issue where admins could not update a user’s email address when the user was signing in with Single sign-on (SSO)
  • Fixes an issue where admins received an error when trying to manually add multiple users
  • Fixes an issue where a subset of users were unable to download webinar registration reports
  • Fixes an issue where a subset of users received error code 100 when trying to sign in with Single sign on (SSO)
  • Fixes an issue where users could not save Meeting Templates if Personal Meeting ID was disabled
  • Fixes an issue where webinar reminder emails were sent in the wrong language for a subset of users
  • Fixes an issue where the host could not add panelists if the meeting had been converted from a webinar and the panelist had previously been added as an alternative host
  • Fixes an issue where users were not showing as contacts if they did not set a password
  • Fixes an issue where some Zoom Rooms for macOS were not displaying meetings from Google Calendar after waking from sleep
  • Minor bug fixes

July 12, 2020

New and enhanced features

  • Administrator features
    • Enable AES-256 bit encryption for Zoom Phone devices
      Account owners and admins can upgrade to SRTP with AES-256 bit encryption for specific sites and models. By default, AES-128 bit is enabled. Admins must enable AES-256 bit in the web portal. Learn more about Zoom Phone Encryption.
    • Call monitoring (listen, whisper, barge, takeover)
      Account owners and admins can enable call monitoring features for phone users. Phone users can: listen to a call without the parties being aware; speak to a phone user in a call without other parties being aware; join a call and speak to all parties; or take over the call from another user.
    • Call park
      Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time
    • Create a shared directory of external contacts
      Account owners and admins can create a shared directory of external contacts. They can add contacts one at a time or batch import contacts using a CSV file. This is not supported on desk phones.
    • Singapore data center option
      Account owners and admins can opt in to use a Singapore region data center for real-time meeting and webinar traffic.
  • User features
    • Customize speed dial and busy lamp field for devices
      Users can add line keys for speed dial and busy lamp field (BLF). Speed dial allows users to easily dial a number by pressing a line key. BLF allows users to see the call status of another internal line.
    • Call park
      Users can place a call on hold and generate a retrieval code. Any other Zoom Phone user can use the retrieval code to answer the call. Admins can set routing rules if parked calls are not answered after a specified amount of time.

Resolved Issues

  • Minor bug fixes

June 28, 2020

New and enhanced features

  • Administrator features
    • Report of upcoming meetings without a password or Waiting Room
      Account owners and admins can now view a report of all upcoming meetings without a password or Waiting Room, including meetings scheduled with PMI and on-going recurring meetings. The report is available under the Reports of Account Management, in the Active Host report queue. This is a one-time report, with information pulled at the time of the release and will not be updated.
    • IM setting to show or hide users’ presence status to their external contacts
      Account admins now have the ability to show or hide their users’ presence status to external contacts. This setting can be found in the Zoom web portal, under IM Settings.
    • New security heading for meeting settings
      All password related settings, Waiting Room settings, and the settings to only allow authenticated users to join meetings will now be moved under the Security heading of the account, group, and user settings to allow users to more easily enable security options for their meetings and webinars.
    • Setting to sign in with Apple ID on iOS
      Users can sign in with Apple ID on the iOS app (version 5.1.1 or higher). Account owners and admins can disable this feature in the Zoom web portal, under Advanced then Security.
  • User features
    • User Profile Phone Verification and Privacy Disclosure
      All users must now verify their phone number via SMS in order to successfully save their phone number in the Zoom web portal under Profile. Upon verification, users will be shown a privacy disclosure that their phone number will be visible to their Zoom contacts on their profile.
    • External contact email invitation privacy disclosure
      When users send or accept an external contact invitation, they will be shown a privacy disclosure explaining that their profile information and, depending on the account IM Settings, their presence status will be visible to the external contact upon successful connection.
  • Integration features
    • Always embed meeting password on Workplace by Facebook
      If using Zoom’s integration with Workplace by Facebook, Zoom will always embed the meeting password in the meeting link, even if the web setting to embed the password is disabled.
  • Developer features
    • Added a new field(“meeting_authentication”) in the payload of User Settings Updated webhook.
      • user.settings_updated
    • Added new response fields(“audio_device_from_crc”,“audio_device_to_crc”,“video_device_from_crc”,“video_device_to_crc”,“as_device_from_crc”,“as_device_to_crc”) in the Dashboard Participants QoS APIs.
      • GET /v2/metrics/meetings/{meetingId}/participants/{participantId}/qos
      • GET /v2/metrics/webinars/{webinarId}/participants/{participantId}/qos
      • GET /v2/metrics/meetings/{meetingId}/participants/qos
      • GET /v2/metrics/webinars/{webinarId}/participants/qos
    • Added a new response field(“email”) in the List Meeting Participants API.
      • GET /v2/metrics/meetings/{meetingId}/participants
    • Added a new response field(“location_id”) in the List Zoom Rooms API.
      • GET /v2/rooms
    • Added a new response field(“pmi”) in the List User Schedulers API.List Schedulers API.
      • GET /v2/users/{userId}/schedulers
    • Added a new response field(“custom_attributes”) in the Get User Details API.
      • GET /v2/users/{userId}
    • Added a new request field(“custom_attributes”) in the Update a User API.
      • PATCH /v2/users/{userId}
    • Added a new response field(“custom_attributes”) in Get Active Host Reports API.
      • GET /v2/report/users
    • Deprecated the “page_number” field and replaced it with “next_page_token” in the Batch List APIs.
      • GET /v2/accounts
      • GET /v2/meetings/{meetingId}/recordings/registrants
      • GET /v2/h323/devices
      • GET /v2/im/groups/{groupId}/members
      • GET /v2/users/{userId}/meetings
      • GET /v2/meetings/{meetingId}/registrants
      • GET /v2/users/{userId}/webinars
      • GET /v2/webinars/{webinarId}/registrants
    • Enabled assistants to retrieve meeting host’s settings by identifying the assistants with their OAuth token.
      • GET /v2/users/{userId}/settings
    • Added support for both User ID and User Email in the following User Level APIs. Developers are no longer required to pass the me keyword for these APIs.
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
      • PUT /v2/users/{userId}/password
      • GET /v2/users/{userId}/assistants
      • POST /v2/users/{userId}/assistants
      • DELETE /v2/users/{userId}/assistants
      • DELETE /v2/users/{userId}/assistants/{assistantId}
      • POST /v2/users/{userId}/picture
      • GET /v2/users/{userId}/token
      • DELETE /v2/users/{userId}/token
      • GET /v2/users/{userId}/permissions
      • GET /v2/users/{userId}/schedulers
      • DELETE /v2/users/{userId}/schedulers
      • DELETE /v2/users/{userId}/schedulers/{schedulerId}
      • PUT /v2/users/{userId}/email
      • GET /v2/users/{userId}/meetings
      • POST /v2/users/{userId}/meetings
      • GET /v2/users/{userId}/webinars
      • POST /v2/users/{userId}/webinars
      • GET /v2/users/{userId}/recordings

Resolved issues

  • Resolves an issue where some Mac users were prompted to install Zoom each time they joined a meeting
  • Resolves an issue where some users would receive an error when attempting to update their display name on the Zoom web portal
  • Resolves an issue where some users were unable to edit branding of the Meeting Schedule email
  • Resolves an issue where some webinar registrants did not receive the confirmation email
  • Resolves an issue where users were unable to update their time zone if Personal Meeting ID was disabled
  • Resolves an issue where the QoS data for Device to/from CRC was not included in downloaded reports (CSV)
  • Resolves an issue where some users received an error when trying to download a report from Dashboard
  • Resolves an issue where the post webinar survey field ignored case on the configured links, causing some links to be invalid
  • Fixed the bug that caused all available call-out counties to be returned in the response even when an account subscribed to the Phone base plan with only specific call-out countries.
    • POST /v2/accounts/{accountId}/plans
  • Fixed an error where a clear message was not being displayed when users tried to use expired PMI meetings.
    • POST /v2/users/{userId}/meetings
  • Fixed the bug where the value of ‘mute_upon_entry’ in the Create a Meeting API was not being inherited from the Account Settings.
    • POST /v2/users/{userId}/meetings
  • Fixed the bug where the PMI property was still being displayed when a meeting scheduled with PMI was updated to a recurring meeting with the value of “use_pmi” field set to “false”.
    • PATCH /v2/meetings/{meetingId}
  • Fixed the bug that caused incorrect values to be displayed for the ‘created_at’ field in the response of the List Users API.
    • GET /v2/users
  • Fixed the bug that prevented chat messages sent by Client from being updated using the Update a Chat Message API.
    • PUT /v2/chat/users/me/messages/{messageId}
  • For the following APIs, we replaced incorrect errors with improved error messages(listed below) that will be displayed in scenarios where an account with the maximum permitted number of users, tries to add another user.
    • POST /v2/users
      • Your request to add a basic user could not be approved at this time because your account has reached the permitted maximum number of {numOfAllowedUsers} basic users. Please remove existing basic user(s) from your Users list or the Pending Users list before attempting to add another user.
      • Your request to add a new {userType} user could not be approved at this time because your account has reached the permitted maximum number of {numOfAllowedUsers} paying users. Please purchase additional licenses or contact the Zoom support team to provision additional users in your account.
    • PATCH /v2/users/{userId}
      • Your request to convert the user type of this {userType} user to a basic user was not approved at this time because your account has reached the permitted maximum number of {numOfAllowedUsers} basic users. Please remove existing basic user(s) from your Users list or the Pending Users list before attempting to convert a paying user to a basic user.
      • Your request to convert the user type of this basic user to a {userType} user was not approved at this time because your account has reached the permitted maximum number of {numOfAllowedUsers} paying users. Please purchase additional licenses or remove existing paying user(s) from your Users list or the Pending Users list before attempting to convert a basic user to a paying user.
    • PUT /v2/users/{userId}/status
      • Your request to activate the user was not approved at this time because your account has reached the permitted maximum number of {numOfAllowedUsers} basic users. Please remove existing basic user(s) from your Users list or the Pending Users list before attempting to activate this user.
  • Minor bug fixes

June 14, 2020

Changes to existing features

  • Limited outbound caller ID options
    When selecting their outbound caller ID, phone users can only choose phone numbers from the main auto receptionist by default. Previously, phone users could choose numbers from any auto receptionist.
  • CSV fields for importing phone users
    When importing phone users, the CSV contains fields for first name and last name. Previously, the CSV only had a single field for first and last name.

New and enhanced features

  • Administrator features
    • Setting to disable email and password login
      Account owners and admins can now disable logging into Zoom with an email address and password. This setting can be found in the Zoom web portal, under Advanced then Security.
    • Setting to disable participant annotation
      Account owners and admins can now disable participant annotation from the Zoom web portal. The participant who is sharing their screen can still annotate, but all other participants will be prevented from annotating if this setting is enabled. This setting is available at the account, group, and user level.
    • Meeting password requirements options
      The account owner or admin can now enable minimum password requirements for meetings, including requiring both uppercase and lowercase letters or cannot contain consecutive characters (such as “12345” or “abcde”). For these settings to be enforced, users will need to be on Zoom client 5.1.0 or later.
    • Configure allowed domains for bypassing the Waiting Room
      Account owners and admins can now add domains which can bypass the Waiting Room. If a user is logged in to their Zoom account with an email address at this domain, they will bypass the Waiting Room and join directly into the meeting.
    • Export single sign-on (SSO) SAML logs
      Account owners and admins can now export SSO logs to troubleshoot issues.
    • Manage virtual backgrounds for the account
      Account owners and admins can now add virtual backgrounds to the Zoom web portal for all users on their account. If the virtual background setting is locked, users will only have access to the admin uploaded virtual backgrounds and will not be able to add their own from the Zoom client. This setting is available at the account and group level and requires Zoom client version 5.1.1.
  • User features
    • Italian and Vietnamese language support
      The Zoom web portal will now use Italian or Vietnamese by default, based on the user’s browser settings. Users can also manually select Italian or Vietnamese from a drop down list of languages in the web portal footer.
  • Phone features
    • Set account-level data retention policy
      Account owners and admins can set the amount of time that Zoom Phone user data is retained in the system. This data includes call logs, ad hoc / automatic call recordings, voicemail recordings/transcriptions.
    • Disable voicemail transcription
      Account owners and admins can change a policy setting to disable voicemail transcription for a phone user, site, account (single site).
    • Disable voicemail
      Account owners and admins can change a policy setting to disable the voicemail inbox for a phone user, site, or account (single site).
    • Nomadic emergency services
      Nomadic emergency services provide the ability to dynamically detect and report a user's location for emergency calling. Account owners and admins define locations, specifying a street address, IP addresses ranges, and/or wireless access point identifiers. When a phone user places an emergency call from within a defined location, the associated emergency address will be sent to emergency responders. For sites in the United States and Canada, this dynamic location data can be sent to both the public safety answering point (PSAP) and to an internal safety response team.
    • Upload CSV file for nomadic emergency services
      Account owners and admins can upload a CSV file to add locations and specify the associated IP address ranges, wireless access point identifiers, and emergency addresses.
    • Personal locations for nomadic emergency services
      Account owners and admins can enable users to define locations and specify an emergency address. The Zoom client will automatically save the IP address or wireless access point identifiers for the location. When a phone user places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
    • Sort users
      Account owners and admins can sort users when adding them to Zoom Phone.
    • Control selectable outbound caller IDs
      Account owners and admins can control if phone users can change their outbound caller ID to a direct number that is assigned to a call queue, auto receptionist, or shared line group.
    • Enhancements to call queue membership
      Account owners and admins can assign multiple managers to a call queue. They can also remove managers from call queues and create call queues with no members.
    • Enhancements to call queue routing options
      Account owners and admins can change routing options so that inbound calls are disconnected instead of routed to voicemail. They can also set the call queue’s business hours to override members’ own business hours.
    • Set call queue as an internal safety response team
      When account owners and admins set a call queue as an internal safety response team, they will be prompted to change business hours and overflow settings for the associated call queue. This call queue will be labelled as an internal safety response team and some settings will be restricted when emergency calls are routed to the call queue.
    • Control privileges for call queue managers
      Account owners and admins can control if call queue managers can enable or view automatic recordings for the call queue. They can also control if managers can grant access for phone users to view the call queue’s recordings
    • Set default language of audio prompts
      Account owners and admins can set the default language of audio prompts for call queues and auto receptionists. This overrides the site-level setting.
    • Set display name for phone numbers
      Account owners and admins can set a display name for phone numbers. This makes it easier for phone users to identify numbers when selecting an outbound caller ID number.
    • Customize voicemail greeting for IVR
      Account owners and admins can customize the voicemail greeting when routing to the current auto receptionist’s voicemail inbox.
    • Forward calls to an external number
      Account owners and admins can configure an IVR menu to forward calls to an external phone number. They can also set a call queue to overflow to an external number. Calls will be metered at the plan rate.
    • Enhancement to dial-by-name directory
      If the dial-by-name directory is enabled, account owners or admins can create the directory by excluding or including phone users.
    • Hyperlink for all call queues and auto receptionists display names
      All display names for call queues and auto receptionists are hyperlinked so account owners and admin can easily access the associated settings.
    • Main company number not required for setup
      During the initial Zoom Phone setup, account owners and admins are not required to set a main company number. This can be done after the initial set up.
    • Set phone numbers as outgoing or incoming
      Account owners and admins can set phone numbers to be outgoing or incoming numbers. Outgoing numbers can only be used to make calls. Incoming numbers can only be used for receiving calls.
    • Change the main company numbers to pending number
      Account owners and admins can change the main company number to a number that is in the process of being ported to Zoom Phone. If the pending number is verified, they can also use the pending number as the outbound caller ID.
    • Disable announcement for ad hoc recordings
      Account owners and admins can disable the announcement that plays before an ad hoc recording is started. The announcement is enabled by default. They can change this policy setting at the phone, site, or account (single site) level.
    • Number ordering form
      Account owners and admins can use the web portal to submit a request to obtain phone numbers when they can’t directly purchase them. Previously, they had to use an external form to request numbers.
    • Hot desking for desk phones
      Account owners and admins can enable phone users in the account to temporarily use a desk phone by entering their voicemail PIN. This allows phone users to easily use shared devices.
    • Set overflow options for common area phones
      Account owners and admins can route inbound calls to common area phones if the call is not answered.
    • Personal locations for nomadic emergency services
      Users can define locations and specify an emergency address. The Zoom client will automatically save the IP address or wireless access point identifiers for the location. When a phone user places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
    • Address suggestion when changing emergency address
      When a phone user changes their emergency address, they will see a suggested address. They can choose to use the suggested address or the address they entered.
    • Accept or decline delegation responsibilities
      Users who have been assigned as a delegate can accept or decline the delegation responsibilities before calls are forwarded to them. The delegate will appear as pending until they accept or decline.
  • Developer features
    • Added a new API to retrieve call queue recordings
      • GET /v2/phone/call_queues/{callQueueId}/recordings
    • Added new APIs for Shared Line Group Management
      • POST /v2/phone/shared_line_groups -PATCH /v2/phone/shared_line_groups/{sharedLingGroupId}
      • GET /v2/phone/shared_line_groups
      • GET /v2/phone/shared_line_groups/{sharedLineGroupId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
      • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/members
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members/{memberId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members
      • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers/{phoneNumberId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
    • Added a new API for Auto Receptionist Management
      • POST /v2/phone/auto_receptionists
    • Added a new response field(“country”) to the List Sites and Get A Site APIs
      • GET /v2/phone/sites
      • GET /v2/phone/sites/{siteId}
    • Added a new response field(“calling_plans”) to the List Users API
      • GET /v2/phone/users
    • Added a new response field(“site_admin”) to the Get A User Profile API
      • GET /v2/phone/users/{userId}
    • Added a new response field(“next_page_token”) to replace page_number for the below APIs
      • GET /v2/phone/users/{userId}/call_logs
      • GET /v2/phone/call_logs
      • GET /v2/phone/user/{userId}/recordings
      • GET /v2/phone/users/{userId}/voice_mails
    • Allow free trial plan to be upgraded to Pro or Higher plans via API.
      • PATCH /accounts/{accountId}/plans/base/status
    • Added a new field(“ttl”) to Get ZAK Token API
      • GET /users/{userId}/token
    • Added a strict limit for number of basic users in an account. An account can only have a maximum of 9999 users including pending users.
      • POST /users
      • PATCH /users/{userId}
      • PUT /users/{userId}/status
    • Added a new field value(“option”:“security”) in Account Setting APIs
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
    • Added new fields(“have_upper_and_lower_characters”,“consecutive_characters_length”,“weak_enhance_detection”) in Account and User Setting APIs
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /users/{userId}/settings

Resolved issues

  • Resolved an issue where attempting to edit a subset of meetings in the Zoom web portal redirected the host to a webinar page instead
  • Resolved an issue where some users did not have the option to remove scheduling privilege
  • Resolved an issue where the join link in a webinar confirmation email required some users to be directed back to the registration page
  • Resolved an issue where some users were not receiving emails related to manage domains
  • Resolved an issue where ‘Require Encryption for 3rd Party Endpoints (H323/SIP)’ also affected Meeting Connector connections for on-premise accounts
  • Fixed the bug that incorrectly caused “No permission” error while retrieving webinar absentees.
    • GET /v2/past_webinars/{webinarId}/absenteese
  • Fixed the bug where auto-create user option was allowing existing users to be automatically pulled into an account.
    • POST /users
  • Fixed the issue that caused certain PMI settings to be overridden when using Create a Meeting API.
    • POST /users/{userId}/meetings
  • Fixed the bug that returned incorrect security password settings via Get Account Settings API.
    • GET /accounts/{accountId}/settings
  • Minor bug fixes

May 31, 2020

Changes to existing features

  • AES 256-bit GCM encryption
    Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Video Webinar, and Zoom Phone data. GCM encryption requires Zoom client or Zoom Rooms version 5.0 to join any meeting. Learn more.

New and enhanced features

  • Administrator features
    • Setting to save screen sharing and whiteboard annotations
      Account owners and admins can now enable or disable a setting to save screen sharing and whiteboard annotations. This setting is enabled by default. It is available at the account, group, and user level and can be locked at the account or group level.
  • Web client features
    • Report a user during a meeting
      The meeting host can now report a user during a meeting by clicking on the Security icon, then Report. This feature will generate a report which will be sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. 
    • Require consent if the host mutes and then unmutes a participant
      If the host mutes and then unmutes a participant individually, the participant will now receive a prompt, asking them to consent to be unmuted. 
  • Developer Features
    • Added a new API to get Call Queue Recordings
      • GET /v2/phone/call_queues/{callQueueId}/recordings
    • Added new APIs for Shared Line Group Management
      • POST /v2/phone/shared_line_groups
      • PATCH /v2/phone/shared_line_groups/{sharedLingGroupId}
      • GET /v2/phone/shared_line_groups
      • GET /v2/phone/shared_line_groups/{sharedLineGroupId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
      • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/members
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members/{memberId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/members
      • POST /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}/phone_numbers/{phoneNumberId}
      • DELETE /v2/phone/shared_line_groups/{sharedLineGroupId}
    • Added a new API for Auto Receptionist Management
      • POST /v2/phone/auto_receptionists
    • Added a new field(“show_previous_occurrences”) to Get a Webinar API.
      • GET /webinars/{webinarId}
    • Added new response field(“next_page_token”) to replace page_number for the following APIs:
      • GET /v2/phone/users/{userId}/call_logs
      • GET /v2/phone/call_logs
      • GET /v2/phone/user/{userId}/recordings
      • GET /v2/phone/users/{userId}/voice_mails
    • Added a new response field(“country”) to the List Sites And Get a Site APIs
      • GET /v2/phone/sites
      • GET /v2/phone/sites/{siteId}
    • Added a new response field(“calling_plans”) to the List Users API
      • GET /v2/phone/users
    • Added a new response field(“site_admin”) to the Get A User Profile API
      • GET /v2/phone/users/{userId}

Resolved issues

  • Removed “Duplicate Key” error that was returned incorrectly while using the following APIs:
    • GET /v2/chat/users/me/contacts
    • GET /v2/chat/channels/{channelId}/members
  • Fixed a bug that caused “No permission” error when account owners were trying to update their own meeting recording settings.
    • PATCH /meetings/{meetingId}/recordings/settings
  • Minor bug fixes

May 23, 2020

Resolved issues

  • Resolved an issue where Dashboard data was delayed or missing

May 21, 2020

Changes to existing features

  • New default screen sharing settings for accounts with single Pro licenses
    Accounts with single Pro licenses will now have the screen sharing setting Who can share? defaulted to Host Only. The meeting host will be able to change this setting in their meeting settings or during the meeting in progress, from the Security icon.

New and enhanced features

  • Administrator features
    • Setting to require a password for Personal Audio Conference
      Account owners and admins can now enable a setting to require a password for Personal Audio Conferences. This setting is available at the account and group and can be locked at the account or group level. This setting will be visible at the user level so that users can see if it is enabled for their Personal Audio Conferences.
  • User features
    • Setting to allow participants to join from multiple devices for meetings with registration
      If registration is enabled for a meeting, the host can now choose if they want to allow participants to join from multiple devices. This is under the Registration Options in the meeting details.
  • Developer features
    • Added support for private recordings to be downloaded using OAuth access token.
      • Account-Level Apps will need “recording:read:admin, recording:write:admin, recording:parent” scopes.
      • User-Level Apps will need “recording:read, recording:write” scopes.
      • A user with recording management permission can view private recordings recorded by another user in the same account.
    • Added a new field (show_previous_occurrences) to Get a Meeting API.
      • GET /meetings/{meetingId}
    • Added a new field(waiting_room) in Account Settings and Lock Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /accounts/{accountId}/lock_settings
      • PATCH /accounts/{accountId}/lock_settings
    • Added new fields (guest_only_to_place_in_waiting_room,auto_admit_participants_with_specified_domains,admit_participants_with_specified_domains) in Account, Group, User Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /groups/{groupId}/settings
      • PATCH /groups/{groupId}/settings
      • GET /users/{userId}/settings
      • PATCH /users/{userId}/settings
    • Added new fields(room_connector_list,meeting_connector_list) in Create a Sub Account and Update Account Options APIs.
      • POST /accounts
      • PATCH /accounts/{accountId}/options

Resolved issues

  • Fixed an issue where unknown was shown for a user’s type in Dashboard
  • Fixed an issue where .zip files downloaded from Reports and Dashboard would not open with certain programs
  • Fixed an issue where a subset of meetings requested the password when it was embedded in the invite link
  • Fixed an issue where “password” was not being auto-generated even when “Require a Password When Scheduling New Meetings” option was turned on for free accounts in the case where “Create a Meeting API” was being called using PMI without a “password” field.
    • POST /users/{userId}/meetings
  • Fixed the issue where SIP Trunk related plans were not being displayed in the response of Get Plans API.
    • GET /accounts/{accountId}/plans
  • Fixed the issue where the same email address was being used for two different user IDs.
    • POST /users
  • Minor bug fixes

May 11, 2020

Resolved issues

  • Fixed an issue where a subset of users were unable to live stream their webinars
  • Minor bug fixes

May 9, 2020

Changes to existing features

  • Updated password and security settings for free and basic accounts
    To provide additional security and privacy for Zoom meetings and webinars, we are updating our default password settings for free and basic accounts. Zoom will require passwords for meetings and webinars, including previously scheduled events. Additionally, Waiting Room will be enabled by default for Personal Meeting ID (PMI) and screen sharing will be limited to “host only” by default. Learn more.
  • Enhanced privacy on the Zoom Rooms page
    The Room passcode will now be masked with asterisks (*). Full details will only be shown when the user explicitly clicks on the “show” option.

New and enhanced features

  • Administrator features
    • Associated (managed) domain enhancements
      Managed domains have now been renamed associated domains. Account owners and admins can now choose if they want to have unassociated existing Zoom accounts automatically join their account or be forced to change the email address associated with the account or delete the account entirely. Additionally, once an associated domain is added, the owner can choose to send notifications to any existing Zoom accounts with email addresses at that associated domain telling them that they must take action.
    • Setting to Save meetings and webinar recordings as WORM (Write Once, Read Many) state
      Account owners and admins can now add a web setting to save meetings and webinar recordings as WORM (Write Once, Read Many) state and configure a retention time range. By enabling this setting, the recordings cannot be edited or deleted until the specific retention time expires. This setting is available at the account level and is off by default. Contact Zoom Support to have this feature enabled.
    • Enhancements for Dashboard
      The data center will now be listed at the individual attendee level in Dashboard.
    • Complexity requirements for voicemail PINs
      Account owners and admins can require voicemail PINs to meet complexity requirements. For example, the PIN can’t contain the user’s extension, repeated digits, a sequence of numbers, or numbers dialed in a straight line on the keypad.
    • Security disclaimer for contact center integration
      Accounts owners and admins will see a disclaimer when adding a contact center partner that doesn’t support TLS/sRTP.
    • Disclaimer for caller ID name
      Account owners and admins will see a disclaimer when changing the account’s or site’s caller ID name. The disclaimer states: “Caller ID name will be applied to US/CA toll numbers. This is a ‘best effort’ service with limitations.”
  • User features
    • Privacy disclaimer for emergency address
      Users will see a disclaimer when adding an emergency address. The disclaimer states: “This address will be shared with your account’s administrator(s). In the event of a 911 call, it may be shared with the Public Safety Answering Point and with members of the account’s Internal Safety Response Team.”
  • Developer Features
    • Added new API RateLimiter response headers.
      • X-RateLimit-Category
      • X-RateLimit-Type
    • Added a new field(“password_requirement”) in Account Settings APIs that shows the enhanced password rules set for a Zoom login password.
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
    • Enhanced the validation of user password to follow the password rule settings enabled on Account Security settings.
      If an admin has set enhanced password rules, the password field in the following APIs must meet those requirements. The requirements can be retrieved from the password_requirement field that will be available in the response of Get Account Settings API.
      • POST /v2/users
      • PUT /v2/users/{userId}/password
      • POST /v2/accounts
  •  

Bug fixes

  • Resolves an issue where the Outlook add-in was not working on shared calendars
  • Fixed a bug that prevented these two fields(“contact_name”, “contact_email”) from being updated when using the Update a Webinar API.
    • PATCH /v2/webinars/{webinarId}
  • Fixed the issue where the field(“last name”) last name was previously set as a required field instead of optional in the Add a Webinar Registrant API.
    • POST /v2/webinar/{webinarId}/registrants
  • Fixed the issue where wrong value was being returned for the “custom_data_center_regions” field when calling Get Account Lock Settings API.
    • GET /accounts/{accountId}/lock_settings
  • Minor bug fixes

May 3, 2020

New and enhanced features

  • Administrator features
    • Setting to disable PMI
      Account owners and admins can now disable the use of Personal Meeting ID (PMI), forcing users to choose the option to generate a meeting ID automatically when scheduling a meeting. If this setting is disabled, it will disable the use of PMI completely, including for previously scheduled meetings. Users will need to edit previously scheduled meetings to use an automatically generated meeting ID and resend the meeting invitation. This setting is available at the account, group, and user level and can be locked at the account and group level. PMI can also be disabled for Zoom Rooms. 
  • Web client features
    • AES 256-bit GCM encryption
      Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This provides confidentiality and integrity assurances on your Zoom Meeting, Zoom Video Webinar, and Zoom Phone data. The web client will support GCM encryption when it is automatically enabled for all accounts on May 30. When GCM encryption is enabled, the web client will indicate this with an icon.
    • Show the connected data center
      Users can see which data center they are connected to by clicking on by clicking on the info icon at the top left of the window.
    • Promote and demote webinar attendees
      The web client will now support promoting and demoting attendees during a webinar.
  • Developer features
    • Enhanced User and Meeting APIs to follow “Disable PMI” setting applied on Account, Group and User settings.
      • GET /meetings/{meetingId}
      • POST /users/{userId}/meetings
      • PATCH /meetings/{meetingId}
      • GET /meetings/{meetingId}/invitation
      • GET /users
      • GET /users/{userId}
      • PATCH /users/{userId}
    • Added a new field(“personal_meeting”) in Account, Group, User Settings, and Lock Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /accounts/{accountId}/lock_settings
      • PATCH /accounts/{accountId}/lock_settings
      • GET /groups/{groupId}/settings
      • PATCH /groups/{groupId}/settings
      • GET /groups/{groupId}/lock_settings
      • PATCH /groups/{groupId}/lock_settings
      • GET /users/{userId}/settings
      • PATCH /users/{userId}/settings 

Resolved issues

  • Fixed a bug that didn’t allow an admin’s password to be updated using the Update Password API.
  • Fixed a bug that didn’t allow a user whose name was entered in Kanji characters to be registered if the length of the name field was more than 5 characters.
  • Minor bug fixes

April 29, 2020

New and enhanced features

  • Developer features
    • Added new fields (meeting_password_requirement,recording_password_requirement) in the User Settings API.
      You should use this API to check if password requirements have been set for an account, and ensure that your meeting, webinar and recording passwords meet those requirements. If the “meeting_password_requirement” field is not present in the response of the Get User Settings , it means that the admin/owner has not enabled this requirement. In this case, the password must follow the default requirements, i.e., password may only contain the following characters: [a-z A-Z 0-9 @ - _ *] and can have a maximum of 10 characters.
      • GET /users/{userId}/settings 

Resolved issues

  • Resolved an issue where a subset of users on ChromeOS were unable to join meetings
  • Minor bug fixes 

April 27, 2020

Resolved issues

  • Resolved an issue where users needed to be authenticated and on the same account to view cloud recordings even if that setting is not turned on by admin or host

April 26, 2020 

Changes to existing features

  • Disable the setting Only authenticated users can join meetings from Web client by default
    The setting Only authenticated users can join meetings from Web client will now be turned off by default. This change applies to all accounts and can be re-enabled at the account, group, or user level. 
  • Minimum password length of 6 characters for meeting and shared recording passwords
    The minimum password length for both meeting and shared recording passwords will now be 6 characters. 
  • Removing same domain matching for all customers
    All customers that share the same domain but belong in different accounts will no longer be able to communicate with each other unless previously added as external contacts. To continue communicating, they can add them as external contacts or link their accounts together into one organization.

New and enhanced features

  • Administrator features
    • Add expiration date for shared cloud recordings
      Users can now choose to expire the link for a cloud recording after a set number of days or on a custom date. This setting is available for individual recordings and at the account, group, and user level and can be locked at the group or account level. 
  • User features
    • Select data center regions when scheduling a meeting
      Users can now select which data center regions they would like their in meeting traffic to use when scheduling on the Zoom web portal. 
  • Web client features
    • Rename meeting hosted with Personal Meeting ID (PMI)
      Meetings hosted with Personal Meeting ID (PMI) can now be renamed during the meeting to help the host more easily identify recordings.
  • Developer features
    • Added an additional parameter “password” to the Meeting Created Event.
      • meeting.created
    • While creating a meeting or a webinar, the “password” field must follow the “Meeting password requirement” setting enabled on the account settings page.
      • POST /users/{userId}/meetings
      • PATCH /meetings/{meetingId}
      • POST/users/{userId}/webinars
      • PATCH /webinars/{webinarId}
    • The “password” field to access a recording must follow the “Recording password requirement” setting enabled on the account settings page.
      • PATCH /meetings/{meetingId}/recordings/settings
    • Enhanced the rate limit on Change User Email API. A maximum of 3 email update requests are permitted for a single user in one day.
      • PUT users/{userId}/email
    • Enhanced the User APIs to ignore the “.” sign which is before the “@” symbol for a gmail account as dots do not matter in a gmail account:
      • POST /users
      • GET /users/{userId}
      • DELETE /users/{userId}
      • PATCH /users/{userId}
      • PATCH /users/{userId}/settings
      • GET /users/{userId}/settings
      • PUT /users/{userId}/email
    • Added new fields(“custom_data_center_regions”, “personal_meeting”) in Account Settings, Group Settings, User Settings and Lock Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /accounts/{accountId}/lock_settings
      • PATCH /accounts/{accountId}/lock_settings
      • GET /groups/{groupId}/settings
      • PATCH /groups/{groupId}/settings
      • GET /groups/{groupId}/lock_settings
      • PATCH /groups/{groupId}/lock_settings
      • GET /users/{userId}/settings
      • PATCH /users/{userId}/settings
    • Added new fields(“data_center_regions”) in Account Settings, Group Settings and User Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
      • GET /groups/{groupId}/settings
      • PATCH /groups/{groupId}/settings
      • GET /users/{userId}/settings
      • PATCH /users/{userId}/settings
    • Added new fields(“meeting_password_requirement”,“recording_password_requirement”) in Account Settings APIs.
      • GET /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/settings
    • Added new fields(“additional_data_center_regions”) in Meeting and Webinar APIs
      • POST /users/{userId}/meetings
      • PATCH /meetings/{meetingId}
      • POST /users/{userId}/webinars
      • PATCH /webinars/{webinarId}

Resolved issues

  • Resolved an issue where a subset of users were unable to download their telephony reports
  • Resolved an issue with Lastpass automatically filling in the incorrect password
  • Fixed the null pointer exception error that was thrown while users called the Create Chat Channel API
  • Fixed the issue where a custCreate user previously could not be searched by email domain in the web portal
  • Fixed the issue where participant location was being returned as “null” via Dashboard Meeting Participant API
  • Minor bug fixes

April 22, 2020

Resolved issues

  • Minor bug fixes

April 20, 2020

Resolved issues

  • Minor bug fixes

April 19, 2020

Changes to existing features

  • Remove searching for same domain contacts
    Users will no longer be able to search by full name for contacts with the same domain if they are not on the same account or organization. To continue chatting with contacts outside of their Zoom account, they can add them as external contacts.
  • Enhanced privacy design on user profile page
    Personal information, such as email address, personal meeting ID and phone number, will be partially masked with asterisks (*). Full details will only be shown when the user explicitly clicks on the “show” option.
  • Skype for Business (Lync) users will join webinars as attendees by default
    Users joining a webinar with Skype for Business (Lync) will now join as attendees by default.

New and enhanced features

  • Administrator features
    • Select data center regions for meeting and webinar traffic
      Users on paid accounts can now customize which data center regions they use for their real-time meeting and webinar traffic. You can opt in or out of each specific data center region for data in transit. Your default region, which is the region where your account was provisioned, will be locked. When you opt out of a region, the regional dial-in numbers will be disabled for your meetings and webinars. Zoom Conference Room Connector (CRC) endpoints in disabled regions will also not be able to connect to your meetings or webinars. This setting is available at the account, group, and user level and can be locked at the group or account level. Data routing selections do not apply to Zoom Phone.
    • Additional data center details in Dashboard
      Dashboard will now list if any data center connected to an HTTP Tunnel (HT).
    • Link accounts to an organization
      In IM Management settings, account owners and admins can now link multiple Zoom accounts together to create an organization. Once linked as an organization, these accounts will be able to search contacts, chat, meet, and make phone calls (if eligible for Zoom Phone) with each other.
    • Setting to allow Zoom Room under the same account as host to share
      Account owners and admins can now enable or disable a setting to allow Zoom Rooms to share into the meeting when they’re on the same account as the host.
    • Setting to allow host to report participants to Zoom
      Account owners and admins can now enable a setting to allow the host to report participants to Zoom. This feature will generate a report which will be sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. This setting is available at the account, group, and user level and can be locked at the group or account level. This setting requires the Zoom client version which will be released on April 26, 2020. 
    • Setting to show participants’ profile pictures
      Account owners and admins can now enable or disable the ability to show participants’ profile pictures during a meeting. If this setting is disabled on the host’s account, no profile pictures will be shown during the meeting. Users will also not be able to upload a profile picture in the meeting. This setting is available at the account, group, and user level and can be locked at the group or account level.This setting requires the Zoom client version which will be released on April 26, 2020. 
    • Configure cloud recording password requirements
      Account owners and admins can now configure minimum cloud recording password requirements, including a minimum length, requiring letters, numbers, special characters, or only allowing numeric passwords.
    • Enhanced encryption
      Zoom Phone SIP signaling communications from client to server occur over TLS v1.2 with AES-256 bit encryption. Zoom Phone call media is transported and protected by SRTP with AES-256 bit encryption for the latest Zoom clients, and with AES-128 bit encryption for SIP devices.
    • Require minimum length for voicemail PINs
      Account owners and admins can require a minimum amount of characters for phone users’ voicemail PINs. Voicemail PINs are needed to check voicemails on desk phones.
    • Control access to call recordings
      Account owners and admins can enable or disable phone users’ ability to access, download, or delete their own call recordings. This applies to ad hoc and automatic recordings. By default, phone users can access, download, or delete their recordings.
    • Enter multiple email addresses for porting notifications
      When submitting a porting request online, account owners and admins can enter multiple email addresses to be notified about the porting request.
    • More details for voicemail notification emails
      When viewing voicemail notification emails, account owners and admins can view additional information for the associated call including duration, date/time, and caller ID.
    • Updated routing options
      Account owners and admins can route to any extension from a call queue, auto receptionist, or shared line group.
    • Duplicate call queue or auto receptionist
      Account owners and admins can quickly set up a call queue or auto receptionist by duplicating an existing one. All settings will be copied from the original except for the extension number, phone numbers, and display name.
    • Set emergency address to any country
      Account owners and admin can set the emergency address to any country, including countries where Zoom Phone is not officially supported.
    • Assign sites using SAML mapping
      Account owners and admins can configure their SAML mapping to update a phone user’s site.
  • User features
    • More details for voicemail notification emails
      When viewing voicemail notification emails, users can view additional information for the associated call including duration, date/time, and caller ID.
    • Set emergency address to any country
      Users can set the emergency address to any country, including countries where Zoom Phone is not officially supported.
  • Developer features
    • Added a new request field(“embed_password_in_join_link”) to the Account/Group/User Settings APIs
      • PATCH /accounts/{accountId}/settings
      • PATCH /accounts/{accountId}/lock_settings
      • PATCH /groups/{groupId}/settings
      • PATCH /groups/{groupId}/lock_settings
      • PATCH /users/{userId}/settings
    • Added a new response field(“embed_password_in_join_link”) to the Account/Group/User Settings APIs
      • GET /accounts/{accountId}/settings
      • GET /accounts/{accountId}/lock_settings
      • GET /groups/{groupId}/settings
      • GET /groups/{groupId}/lock_settings
      • GET /users/{userId}/settings
    • Embed password in the “join_url” field when “embed_password_in_join_link” option is enabled in settings
      • POST /users/{userId}/meetings
      • GET /meetings/{meetingId}
      • POST /users/{userId}/webinars
      • GET /webinars/{webinarId}
    • Apply parent account settings to Sub account settings if parent account owner has locked those settings
      • POST /accounts

Resolved issues

  • Resolved an issue where “signed-in users with specified domains” did not apply for all webinars
  • Minor bug fixes

April 16, 2020

New and enhanced features

  • Report of upcoming meetings without a password
    Account owners and admins can now view a report of all upcoming meetings without a password, including meetings scheduled with PMI and on-going recurring meetings. The report is available under the Reports of Account Management, in the Active Host report queue. This is a one-time report, with information pulled at the time of the release and will not be updated. This report will be available for accounts with 50 or more licensed users.

Resolved issues

  • Minor bug fixes

April 15, 2020

Changes to existing features

    • Remove the ability to claim host control by host key on versions below 4.6.0
      The ability to claim host control by host key will be removed for all client versions below version 4.6.0 as listed below. Users attempting to claim host control by host key on versions below 4.6.0 will receive an error message. To claim host control by host key, please update to the latest version of Zoom found here.
      • Android: 4.6.0 (Released December 1, 2019)
      • Windows: 4.6.0 (Released December 1, 2019)
      • Mac: 4.6.0 (Released December 1, 2019)
      • iOS: 4.6.0 (Released December 4, 2019)
      • Mac ZR: 4.6.0 (Released December 15, 2019)
      • Win ZR: 4.6.0 (Released December 15, 2019)
      • Linux: 3.5.330166.1202 (Released December 1, 2019)

April 12, 2020

Changes to existing features

    • Meeting IDs up to 11 digits in length
      New instant, scheduled, and recurring meeting IDs can now be up to 11 digits long. Personal Meeting IDs will still be 10 digits long and previously scheduled meetings will still be 9 digits long. 
    • Updated account sign-up flow to reflect regulatory compliance requirements 

New and enhanced features

    • Configure meeting password requirements
      Account owners and admins can now configure minimum meeting password requirements, including a minimum length, requiring letters, numbers, special characters, or only allowing numeric passwords. 
    • Dashboard performance enhancements
    • Developer features
      • Added new response fields(“dept",“job_title”,"location”) to the Search Company Contacts API
        • GET /v2/contacts

Resolved issues 

  • Fixed the bug where meeting.updated webhook was not being sent when meeting information was updated using the Zoom Client.
  • Fixed a lengthy error messsage that was being displayed along with exception details when a SIP Trunk phone number was not assigned successfully from the parent account to a sub account.
    • POST /v2/accounts/{accountId}/sip_trunk/numbers 

April 10, 2020

Changes to existing features 

  • Removing same domain matching for paid accounts with multiple licenses
    Paid accounts with multiple licenses that share the same domain will no longer be able to see each other under All Contacts (formerly Company Directory) in the Contacts tab. The option to “show contacts in the same domain” in IM Management Settings is completely removed for all customers. Additionally, the in-meeting ‘Contacts’ tab will only display users with the same domain on different account that they have chatted with before this change. Users can still search for these contacts by their full name. To continue chatting or displaying contacts who they haven’t previously chatted with, they can add them as external contacts.
  • Updated recording password settings
    The setting Require password to access shared cloud recordings will be enabled for all accounts. Cloud recordings will require a complex password of at least 8 characters, with at least 1 digit, 1 letter, and 1 special character. 
  • Enforce the setting “Require password for participants joining by phone” if settings are locked
    The setting “Require password for participants joining by phone” will be on and locked if the following three settings for passwords “Require a password when scheduling new meetings”, “Require a password for meetings which have already been scheduled”, and “Require password for participants joining by phone” are locked and enabled.
  • Assign host within the account when the host leaves the meeting
    When the host leaves the meeting, the user automatically assigned host control will be another user on the same account. 
  • Renaming chat encryption to Advanced Chat Encryption
    Zoom has renamed our End-to-End Chat Encryption to Advanced Chat Encryption to better align terminology with industry standards.

April 6, 2020 

Changes to existing features

  • User eligibility verification during sign up
    We have enhanced the sign up process to verify eligibility to create an account. 

New and enhanced features

  • Admin features
    • Added setting “Only authenticated users can join meetings from Web client”
      By default, users will now need to sign in to their Zoom account or create a Zoom account when joining a meeting with the web client. This setting is available at the account, group, and user level and can be locked at the account or group level.
    • Added setting “Allow participants to rename themselves”
      Account owners and admins can now enable or disable a setting to allow participants to rename themselves. This setting is available at the account, group, and user level and can be locked at the account or group level. 
  • Web client features
    • Security icon in host’s meeting controls
      The meeting host will now have a Security icon in their meeting controls, which combines all of Zoom’s existing in-meeting security controls into one place. This includes locking the meeting, enabling Waiting Room, and more. Users can also now enable Waiting Room in a meeting, even if the feature was turned off before the start of the meeting.

Resolved issues

  • Minor bug fixes

April 4, 2020

Changes to existing features

    • Updated Waiting Room and password settings for Basic and single licensed Pro accounts
      The Waiting Room feature and require a password for Personal Meeting ID (PMI) will be enabled for all Basic users and Pro accounts with a single license, including K-12 education accounts who have the 40-minute limit temporarily waived. The new password requirements apply to both meetings and webinars. Learn more. 
    • Remove contacts in the same domain for free accounts and single licensed Pro users with unmanaged domain
      For free accounts and Pro users with a single license and an unmanaged domain, Zoom is removing showing contacts with the same domain. Consequently, for these Pro users with a single license and an unmanaged domain, Zoom will completely remove the option “show contacts in the same domain” under the Company Contacts settings on their IM Management page. This change includes K-12 education accounts who have the 40-minute limit temporarily waived. If users would like to keep contacts from the same domain, they can add them as external contacts.
    • Remove attendee attention tracking feature
      Zoom is removing the attendee attention tracker feature as part of our commitment to the security and privacy of our customers. For more background on this change and how we are pivoting during these unprecedented times, please see a note from our CEO, Eric S. Yuan 
    • New join flow for the web client
      Users will now need to sign in to their Zoom account or create a Zoom account when joining a meeting  or webinar with the web client. 
    • Removed file_transfer field from the following APIs:
      • GET/v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
    • Removed attention_tracking field from User Settings, Group Settings and Account Settings APIs
    • The value of fields (require_password_for_scheduling_new_meetings, require_password_for_instant_meetings,require_password_for_pmi_meetings) can no longer be modified by free accounts and Pro accounts(with a single host license) via the following APIs:
      • GET /v2/accounts/{accountId}/settings
      • PATCH /v2/accounts/{accountId}/settings
      • GET /v2/accounts/{accountId}/lock_settings
      • PATCH /v2/accounts/{accountId}/lock_settings
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
    • The value of field(pstn_password_protected) can no longer be modified by free accounts and Pro accounts(with a single host license) via the following APIs:
      • GET /v2/groups/{groupId}/settings
      • PATCH /v2/groups/{groupId}/settings
      • GET /v2/groups/{groupId}/lock_settings
      • PATCH /v2/groups/{groupId}/lock_settings
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings
    • The value of field (pmi_password) can no longer be modified by free accounts and Pro accounts(with a single host license) via the following APIs:
      • GET /v2/users/{userId}/settings
      • PATCH /v2/users/{userId}/settings