Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Camera Video is Unavailable on a Mac running 10.7 Follow

Overview

If you are running Mac OS 10.7 and your camera is not working, please try the following steps to resolve the issue. 

Instructions

  1. In Finder, click the Go menu.
  2. Select Go to Folder...
  3. In the window that appears, type /Library/QuickTime/

  4. Click Go.
  5. Delete any of the following files:
    • Sonix SN9C201 WebCam.component 
    • Sonix SN9C102p WebCam.component 
    • DesktopVideoOut.component 
    • VideoGlide.component 
    • 3ivxVideoCodec.component