Recording Management Follow


Recording Management allows Account Owners and Admins to manage their users' cloud recordings, including view, delete, and share the video, audio, transcript, and chat files. 

This article covers:


  • Account Owner or Admin permissions
  • Cloud Recording Enabled


Accessing Recording Management

Login to your Zoom web portal and navigate to Recording Management. You will now see a list of all cloud recordings on your account.



Searching Recordings

You can search the recordings using the search menu at the top. You can adjust the date range and search by Host, Meeting ID, Topic, or Keyword. 

Exporting Recordings List

You can export a CSV file with recording details, including the host's email, Meeting ID, Meeting Topic, start date and time, and file size. 

To export this information, enter the search criteria you would like to download a report on. Click Export. A CSV file will be downloaded.

Viewing Recordings

  1. After you have found the recording you would like to view, click on the topic to view the files. 
  2. This will pull up a list of all of the individual files for this meeting. 
    • Change the topic of the meeting: If you need to change the topic of the meeting, click Edit next to the current meeting topic.
    • Play: Click the video or audio files to play them. 
    • Download: You will have the Download option for each file. This allows you to download it to your local computer. 
    • Share: This will open a window which contains the share link and gives you the sharing settings, which include whether viewers can download the file and if you would like to add a password.
    • Delete: Click Delete to move the individual file to your trash can.


Deleting Files

You can delete all cloud recordings on your account, all recordings in a specific search, all files for a meeting, or individual recording files. This will move the files to the trash and you can permanently delete them from the trash manually. If you do not permanently delete them manually, they will stay in the trash for 30 days and then will be permanently deleted. They do not count towards your cloud recording storage. 

Deleting All Files in your Account

If you would like to delete all files in your account, click Delete All without entering any search criteria or changing the date range.

Deleting All Files in a Search

Enter the desired date range and search criteria.

  1. Click Search.
  2. Click Delete All
  3. A confirmation window will appear asking if you want to delete the recordings you searched for.
  4. Click Yes to agree and move the recordings to the trash. 

Deleting All Files from a Meeting

  1. Search for the meeting you would like to delete the files from.
  2. To the right of the topic, click Delete. 

Deleting Individual Files

  1. Search for the meeting you would like to delete a file from.
  2. Click the topic. 
  3. Below the individual file you would like to move to the trash, click Delete. 

Viewing Files in the Trash

To view files in the Trash, click Trash on the right side of the Recording Management page. This will display all files in the trash. Files will stay in the trash for 30 days before being permanently deleted. They do not count towards your cloud recording storage. If you do not have the Trash option, there are currently no files in the Trash for your account. 

Recovering Files from the Trash

Check one or more meetings and then click Recover at the top. Alternatively, click Recover to the right of any individual meetings to recover that meeting only.

Permanently Deleting All Files

  1. To permanently delete all files, click Empty TrashScreen_Shot_2018-01-02_at_11.31.49_PM.png
  2. You will be asked to confirm that you want to permanently delete all files.

Permanently Deleting Individual Meetings

Check one or more meetings and then click Delete at the top. Alternatively, click Delete to the right of any individual meetings to recover that meeting only.

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