Telephone Call-Out From Zoom Rooms Follow

Overview

You can enable your Zoom Rooms to call out to a phone number. You have the ability to dial a number for a 1:1 phone call, or call into a conference bridge for a non-Zoom meeting. You can also invite a telephone user by calling them during an active Zoom meeting.

Alternatively, you can use Zoom Rooms as SIP Phone Client for incoming and outgoing calls leveraging your internal PBX system, such as Cisco’s CUCM, Avaya, Shoretel or RingCentral.

If you have Zoom Phone, you can also add Zoom Rooms to Zoom Phone to enable phone features.

This article covers:

Prerequisites

Calling a Phone Number from Zoom Rooms

SIP Phone Integration

Follow these steps if you integrated a SIP phone with Zoom Rooms.

  1. Tap Phone in the left-side panel on the Zoom Rooms controller.
  2. Tap the flag icon to select a country code if you are dialing an international number.
  3. Dial a number then tap the phone icon.

    You can also tap the downwards arrow to view previously-dialed numbers. Tap the number to dial it.
  4. During the call, you have access to these options:

    • Tap Start Meeting to start a meeting with the number you dialed.
    • Tap Mute Microphone to mute your room's microphone.
    • Tap Keypad to enter numbers during a call (e.g. an extension number).
    • Drag the volume slider to adjust your speaker volume.
    • Tap red telephone button to end the phone call.

Zoom Phone 

If you added a Zoom Room to Zoom Phone., follow these steps to call out from a Zoom Room.

Note: Phone call-out is different than inviting by phone while in a meeting. Inviting by phone requires the Audio Plan add-on.

  1. Tap Phone in the left-side panel on the Zoom Rooms controller.
  2. Use one of these methods to make a call:
    Note: The room's Zoom Phone extension number and direct phone number (if one was assigned to the room) appear in the lower-right corner.
    • In the Keypad tab, dial a number then tap the phone icon.
    • In the Keypad tab, tap the downwards arrow to view previously-dialed numbers. Tap the number to dial it.
    • Tap the Contacts tab to view other Zoom Rooms in the same account that are also integrated with Zoom Phone.
  3. During the call, you have access to these options:

    • Tap Start Meeting to start a meeting with the number you dialed.
    • Tap Mute Microphone to mute your room's microphone.
    • Tap Keypad to enter numbers during a call (e.g. an extension number).
    • Drag the volume slider to adjust your speaker volume.
    • Tap red telephone button to end the phone call.

Inviting by Phone While in a Meeting

Note: If the Zoom Room has a Zoom Phone license, inviting by phone does not use Zoom Phone and requires the Audio Plan add-on.

  1. Start or join a meeting from a Zoom Room.
  2. Tap Invite on your Zoom Room controller.
  3. Tap the Invite by Phone tab.
  4. Tap the flag icon to select a country code if you are dialing an international number.
  5. Dial a number then tap the phone icon. 
  6. You can also tap the downwards arrow to view previously-dialed numbers. Tap the number to dial it.
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