SIP/H.323 device call-out from Zoom Rooms

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Zoom Rooms allows you to call directly to a SIP/H.323 device. You can also add SIP/H.323 devices in the Zoom web portal, which will add them to the contacts list in the Zoom Room controller. Zoom Rooms have the ability to make a call-out to one SIP/H.323 device at a time. For meetings with multiple SIP/H.323 devices, the account will need to have one license available for each device. 

This article covers:

Prerequisites for SIP/H.323 device call-out from Zoom Rooms

Singe device call-out, no Room Connector add-on:

  • Zoom Rooms for Windows 5.1.0 or later
  • Zoom Rooms for Mac 5.1.0 or later
  • Zoom Rooms Controller for iOS 5.1.0 or later
  • Zoom Rooms Controller for Android 5.1.0 or later

Call-outs to multiple devices:

  • Zoom Rooms for Windows 5.1.0 or later
  • Zoom Rooms for Mac 5.1.0 or later
  • Zoom Rooms Controller for iOS 5.1.0 or later
  • Zoom Rooms Controller for Android 5.1.0 or later
  • Zoom Rooms Controller for Windows 5.1.0 or later
  • Subscribed to the H.323/SIP Room Connector add-on

How to call SIP/H.323 devices from Zoom Rooms

You can call a SIP/H.323 device using the contacts list or the device's IP address or E.164 number.

Using the contacts list

Note: The SIP/H.323 device must be added in the Zoom web portal to appear in the contacts list on the Zoom Room controller. Which requires the Room Connector add-on. 

  1. Tap Contacts on your Zoom Rooms Controller
  2. Use the search box to find for the SIP/H.323 device you want to call, then tap the entry for it.
  3. Tap Meet to start a meeting with the selected SIP/H.323 devices.
  4. If you need to enter digits (e.g. meeting ID) during the call-out, click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad.
  5. Enter numbers using the keypad.

Using the device's IP address or E.164 number

  1. Tap Home in the left-side panel.
  2. Tap the arrow to the right of New Meeting.
  3. Tap Call SIP/H.323.
  4. Enter the IP address or E.164 number, tap H.323 or SIP, then tap Call.
  5. Tap Keypad if you need to enter digits (e.g. meeting ID) during the call-out.
  6. Enter numbers using the keypad.

How to call a SIP/H.323 device while in a Zoom Rooms meeting

You can call an SIP/H.323 device using the contacts list or the device's IP address or E.164 number.

Using the contacts list

Note: The SIP/H.323 device must be added in the Zoom web portal to appear in the contacts list on the Zoom Room controller.

  1. Tap Manage Participants then tap Invite while in a meeting.
  2. Tap the Contacts tab.
  3. Use the search box to find for the SIP/H.323 device you want to call, then tap the entry for it.
  4. Tap Invite.
  5. If you need to enter digits (e.g. meeting ID) during the call-out, click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad.
  6. Enter numbers using the keypad.

Using the device's IP address or E.164 number

  1. Tap Manage Participants then tap Invite while in a meeting.
  2. Tap the SIP/H.323 tab.
  3. Enter the IP address, select H.323 or SIP, then tap Call.
  4. Tap Keypad if you need to enter digits (e.g. meeting ID) during the call-out.
  5. Enter numbers using the keypad.

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