Zoom Support Logo
Help Center

Join the 70K+ other members in the Zoom Community! Login with your Zoom account credentials and start collaborating.

Join the Community

For questions about the class action settlement, please visit www.ZoomMeetingsClassAction.com

SIP/H.323 device call-out from Zoom Rooms Follow

Zoom Rooms allows you to call directly to a SIP/H.323 device. You can also add SIP/H.323 devices in the Zoom web portal, which will add them to the contacts list in the Zoom Room controller. Zoom Rooms have the ability to make a call-out to one SIP/H.323 device at a time. For meetings with multiple SIP/H.323 devices, the account will need to have one license available for each device. 

This article covers:

Prerequisites for SIP/H.323 device call-out from Zoom Rooms

Singe device call-out, no Room Connector add-on:

  • Zoom Rooms for Conference Room for PC - 4.4.1 (825.0623) or later
  • Zoom Rooms for Conference Room for Mac - 4.4.1 (1242.0623) or later
  • Zoom Rooms Controller for iOS - 4.4.1 (102.0620) or later
  • Zoom Rooms Controller for Android - 4.4.1 (40447.0621) or later

Call-outs to multiple devices:

  • Zoom Rooms for Conference Room for PC - 4.3.0 (390.0130) or later
  • Zoom Rooms for Conference Room for Mac - 4.3.0 (446.0130) or later
  • Zoom Rooms for Conference Room for Chrome - 3.6.2995.0127 or later
  • Zoom Rooms Controller for iOS - 4.3.6 (220.0125) or later
  • Zoom Rooms Controller for Android - 4.3.6 (40253.0127) or later
  • Zoom Rooms Controller for Windows - 4.3.6 (13374.0129) or later
  • Subscribed to the H.323/SIP Room Connector add-on

Calling a SIP/H.323 device 

You can call a SIP/H.323 device using the contacts list or the device's IP address or E.164 number.

Using the contacts list

Note: The SIP/H.323 device must be added in the Zoom web portal to appear in the contacts list on the Zoom Room controller. Which requires the Room Connector add-on. 

  1. Tap Meet now on your Zoom Rooms Controller
  2. Use the search box to search for the SIP/H.323 device you want to call, then select it.
  3. Click Meet Now to start a meeting with the selected SIP/H.323 devices.
  4. If you need to enter digits (e.g. meeting ID) during the call-out, click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad.
  5. Enter numbers using the keypad.

Using the device's IP address or E.164 number

  1. Tap Meet Now in the left-side panel.
  2. Tap Call H.323/SIP located in the bottom-right corner.
  3. Enter the IP address or E.164 number, select H.323 or SIP, then tap Call.
  4. Tap Keypad if you need to enter digits (e.g. meeting ID) during the call-out.
  5. Enter numbers using the keypad.

Calling a SIP/H.323 Device While in a Meeting 

You can call an SIP/H.323 device using the contacts list or the device's IP address or E.164 number.

Using the contacts list

Note: The SIP/H.323 device must be added in the Zoom web portal to appear in the contacts list on the Zoom Room controller.

  1. Tap Invite while in a meeting.
  2. Tap the Invite by Contacts tab.
  3. Use the search box to search for the SIP/H.323 device you want to call, then select it.
  4. Click Invite.
  5. If you need to enter digits (e.g. meeting ID) during the call-out, click Manage Participants, tap on the name of the SIP/H.323 device, then tap Show Keypad.
  6. Enter numbers using the keypad.

Using the device's IP address or E.164 number

  1. Tap Invite while in a meeting.
  2. Tap the Invite Room System tab.
  3. Enter the IP address, select H.323 or SIP, then click Call.
  4. Tap Keypad if you need to enter digits (e.g. meeting ID) during the call-out.
  5. Enter numbers using the keypad.