Zoom Room alerts

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The Alert Settings tab lets you specify the alerts that you want to see on your Zoom Room screen, as well as the settings that generate an email that is sent to a specified email address of a person or group who can respond to the alert.

Disable the options on the Client Alert Settings section if you are using the Zoom Room to view content rather than present content. This prevents the alerts for microphone, speakers, and camera from displaying on the screen. If you leave these options enabled, the room can become disabled if those peripheral devices are disconnected.

This article covers:

Prerequisites for using Zoom Room alerts

How to Enable Zoom Room Alerts

  1. Sign in to the Zoom web portal.
  2. Click Room Management then click Zoom Rooms.
  3. You can use location hierarchy to enable this setting for a specific room or location. Click Account Settings to enable it for the entire account.
  4. Click the Alert tab.
  5. Update any settings by clicking the toggle to enable or disable an alert.

How to configure the alert settings

How to use the client alert settings  

The Client Alert Settings section includes alerts that display on the TV screen of the Zoom Room. Disable these settings if you have deliberately disconnected one or more peripheral devices or have never enabled them. 

  • Alert when detect speaker errors
  • Alert when detect camera errors
  • Alert when detect microphone error

For example, if you are using the room only to attend meetings or webinars in which no one in the room will need to speak or be seen, you can disable the alerts for microphone errors or camera errors. If these alerts are enabled, the room cannot be used until the peripheral devices are connected.

How to use the notification settings

The Notifications Settings section includes the circumstances in which the room sends an email to the support team to notify them of a potentially urgent issue. These issues can affect the operation of the room, but do not display on the TV screen. The email alert is sent to the email address specified in the Notification Email Recipients section. Emails are sent from no-reply@zoom.us.

  • Audio Device has quality issues
  • Controller or scheduling display battery is low
  • Controller or scheduling display is disconnected
    • Disconnected from network (Wifi)
    • Disconnected from Zoom Room
    • A notification is sent in real time
  • High CPU usage is detected
    • A notification is sent in real time when CPU usage is greater than 90%
  • Low bandwidth network is detected
    • A notification is sent in real time when network packet loss is greater than 40%, the network delay is greater than 2 seconds, or bandwidth is less than 128 kbps
  • Zoom Room is offline
    • A notification is sent when the room has stopped sending heartbeats to our cloud server.
    • A notification is sent when room has lost power
    • A notification is sent when the room has lost network connection
  • Selected mic, speaker, or camera is disconnected
    • If a meeting is in progress, a notification is sent in real time
    • If a meeting is not in progress, a notification is sent within 30 minutes

How to notify email recipients

Find the Notification Email Recipients section and click Add New to enter the email address of someone you would like to receive the notifications.

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