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Chatting in a Zoom webinar Follow

The chat feature allows webinar attendees, the host, co-hosts, and panelists to communicate for the duration of the webinar. As the host, you can choose who the participants can chat with or to disable chat entirely. Each user can choose in settings to view each participant's profile photo in chat, or their initials if they have no profile photo.  Read more about setting chat permissions as the host.

This article covers:

Prerequisites for in-webinar chat

  • Zoom desktop client
    • Windows: 5.0 or higher
    • macOS: 5.0 or higher
    • Linux: 5.0 or higher
  • Zoom mobile app
    • Android: 5.0 or higher
    • iOS: 5.0 or higher
  • Web client
  • Webinar chat enabled
  • Emoji support
    • Zoom desktop client
      • Windows: 5.7.3 or higher
      • macOS: 5.7.3 or higher

How to chat in Zoom Webinars on desktop

How to manage chat settings

If you're the webinar host, you can change the in-webinar chat settings. 

  1. While in a webinar, click Chat in the meeting controls.
  2. Click the ellipses icon to display in-webinar chat settings.
  3. You can access the following options:
    • Save chat: Save all chat messages in a TXT file. Saved to the same location as local recording files. 
    • Attendees can chat with: Control who attendees can chat with.
      • No one: Disables in-webinar chat.
      • Host and panelists: Only the host and panelists can send messages to everyone. Participants can still send private messages to the host and other panelists.
      • Everyone: Attendees can send public messages, which are visible to all attendees. Attendees can still send private messages to the host and other panelists.

Webinar chat for the host and panelists

  1. While in a webinar, click Chat  in the meeting controls.
    The chat window will open on the right side of your screen if you are not in full screen mode. If you are full screen mode, it will open in a window that you can move around your screen.
  2. Click on the drop down next to To: to change who you are sending this message to. As the host or a panelist, you can send a message to the host and other panelists, all attendees and panelists, or an individual panelist.
    Note: If you receive a message when you do not have the chat window open, you will receive a notification at the bottom of your screen.
  3. Type your message into the chat window. 
  4. (Optional) Click Emoji to open the emoji panel. Search for a specific emoji or scroll through the list.
    Note: You can also easily add emojis to the message by typing : and at least two characters to find matching emojis to be included. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. This requires version 5.8.0 for macOS and Windows. 
  5. (Optional) Click File to send a file in chat, if enabled by the host. 
  6. Press Enter to send your message.

Webinar chat for attendees

As an attendee in the webinar, you can chat with other attendees or panelists (including the host), depending on what chat permissions the webinar host has allowed. Read more about all attendee controls

  1. While in a webinar, click Chat  in the meeting controls.
    When you click on chat, the chat window will appear. It will be on the right if you are not in full screen. If you are in full screen, it will appear in a window that you can move around your screen.
  2. Tap on the drop down next to To: to change who you are sending this message to. As an attendee, you can send a message to the host and other panelists, or all attendees and panelists. 
    Note: If you receive a message when you do not have the chat window open, you will receive a notification at the bottom of your screen.
  3. Type your message into the chat window.
  4. (Optional) Click Emoji to open the emoji panel. Search for a specific emoji or scroll through the list. 
    Note: You can also easily add emojis to the message by typing : and at least two characters to find matching emojis to be included. For example, :jo will provide the :joy:, :joy_cat:, and :joystick: emojis. This requires version 5.8.0 for macOS and Windows. 
  5. Press Enter to send your message.

If the host has disabled Attendee chat, you will still be able to view messages sent by the host and other panelists.

How to chat in Zoom Webinars on mobile

Webinar chat for the host and panelists

  1. While in a webinar, tap More .
  2. Tap Chat .
  3. Tap on the drop down next to Send to: to change who you are sending this message to. As a panelist, you can send a message to all panelists, all attendees and panelists, or an individual.
  4. Type your message into the chat window. 
  5. (Optional) Tap to open the emoji panel. Search for a specific emoji or scroll through the list.
  6. Tap Send to send your message.

Webinar chat for attendees

As an attendee in the webinar, you can chat with other attendees or panelists (including the host), depending on what chat permissions the webinar host has allowed. Read more about all attendee controls

  1. While in a webinar, tap Chat .
  2. Tap on the drop down next to Send to: to change who you are sending this message to. As an attendee, you can send a message to the host and all panelists, or all attendees and panelists.
  3. Type your message into the chat window.
  4. (Optional) Tap Emoji to open the emoji panel. Search for a specific emoji or scroll through the list. 
  5. Tap Send to send your message.

If the host has disabled chat for attendees, you will still be able to view messages sent by the host and other panelists.

How to chat in Zoom Webinars on the web client

How to manage chat settings

If you're the webinar host, you can change the in-webinar chat settings.

  1. While in a webinar, click Chat in the meeting controls.
  2. Click the ellipses icon to display in-webinar chat settings.
  3. You can access the following options:
    • Attendees can chat with: Control who attendees can chat with.
      • No one: Disables in-webinar chat.
      • Host and panelists: Only the host and panelists can send messages to everyone. Participants can still send private messages to the host and other panelists.
      • Everyone: Attendees can send public messages, which are visible to all attendees. Attendees can still send private messages to the host and other panelists.

Webinar chat for the host and panelists

  1. While in a webinar, click Chat  in the meeting controls.
    The chat window will open on the right side of your screen.
  2. Click on the drop down next to To: to change who you are sending this message to. As the host or a panelist, you can send a message to the host and all panelists, all attendees and panelists, or an individual panelist.
    Note: If you receive a message when you do not have the chat window open, you will receive a notification at the bottom of your screen.
  3. Type your message into the chat window. 
  4. Press Enter to send your message.

Webinar chat for attendees

As an attendee in the webinar, you can chat with other attendees or panelists (including the host), depending on what chat permissions the webinar host has allowed. Read more about all attendee controls

  1. While in a webinar, click Chat  in the meeting controls.
    The chat window will open on the right side of your screen.
  2. Tap on the drop down next to To: to change who you are sending this message to. As an attendee, you can send a message to the host and other panelists, or all attendees and panelists. 
    Note: If you receive a message when you do not have the chat window open, you will receive a notification at the bottom of your screen.
  3. Type your message into the chat window.
  4. Press Enter to send your message.

If the host has disabled chat for attendees, you will still be able to view messages sent by the host and other panelists.