Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Troubleshooting Log for Linux Follow

  1. Please download the install package from the link provided by the Support team
  2. Install the package as required. In most versions you will have a Software Center to install from. Please see our installation procedures for different file types and flavors of Linux
  3. Log into the new Linux client and run the same test case to duplicate the issue
  4. End the meeting
  5. Open your terminal and navigate to the Log folder by inputting:
    cd ~/.zoom
  6. Compress the log folder. The following users tar on Ubuntu 14.04 by running
    tar -cvvf logs.tar logs
  7. For convenience sake in sending us the files, you may want to move the newly compressed file. The following moves the newly compressed log folder to the Documents folder
    mv logs.tar /home/[Your Name]/Documents
  8. Send us the zipped logs or upload to Dropbox and send us the link
  9. After sending the logs, please uninstall the troubleshooting version of Zoom and reinstall here