Error 5000, 5003, and 5004 When Joining A Meeting Follow


Error 5000, 5003, and 5004 are caused by an issue trying to connect to Zoom's web service. There are a few possible causes for this issue.

Troubleshooting Steps

  1. If you are on a network with a firewall or a proxy, please contact a network administrator to check your Firewall and Proxy Settings.
  2. An antivirus software like McAfee Web Protection or AVG may be blocking your connection to Zoom. Please try to disable the service and try again.
  3. Check with your Internet Service Provider to check that you can connect to the Zoom service.

If you continue to experience issues, please Submit a Request.

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