How Do I Update My Existing Plan? Follow

You are able to update your plan in the middle of the billing period.  When you do this, the account will be credited for the time remaining on the existing plan and you will be charged for the changes with the credit applied.

Monthly and Annual

You can easily change your plan from Monthly to Annual or Annual to Monthly at https://zoom.us/billing. If you are changing from monthly to annual, it will pro-rate the remaining time on the month and switch to the annual pricing. If you are changing from annual to monthly, it will pro-rate the remaining time on the year and apply a credit into your account to be used for the monthly plan.

Number of Licenses

You can easily change the number of user licenses at https://zoom.us/billing. If you are adding users, it will pro-rate the new user's price plan to coincide with the original billing cycle. If you are removing users, it will pro-rate the remaining time for the current period and apply a credit into your account to be used for the remaining users.

How To Update Base Plan

1.  Log into your account and select Billing on the left hand side.  Then select the first tab Plan Selection.

 

 

2. In order to update your existing Base Subscription, you will want to select Edit 

 

 

3.  Once you have selected Edit, you will be able to do the following:

  • Add more licenses
  • Change your annual subscription to monthly
  • Change your monthly subscription to annual
  • When you are finished making the changes, you will want to select Continue 

 

 

4.  Next you will be able to review the changes and select Update Now.

 

 

5. Once you have selected Update Now, you will be able to see your Order Summary and by selecting Confirm your subscription will be updated.

 

 

6. You will then receive confirmation that your account was updated successfully.

 

 

How To Update Add-On Plan

1. In order to update your existing Add-On Subscription, you will want to select Edit 

 

 

2. Once you have selected Edit, you will be able to do the following:

  • Add more licenses
  • Upgrade your current add-on
  • Change your annual add-on subscription to monthly
  • Change your monthly add-on subscription to annual
  • When you are finished making the changes, you will want to select Continue

 

 

3. Next you will be able to review the changes and select Update Now.

 

 

4.  Once you have selected Update Now, you will be able to see your Order Summary and by selecting Confirm your subscription will be updated.

 

 

5.  You will then receive confirmation that your account was updated successfully.

 

 

If you have any questions, please feel free to submit a request.

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