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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Payment Methods Follow

Overview

Zoom accepts manual payments by check, wire/bank transfer, EFT, and ACH.

Zoom accepts automatic payments by credit/debit card, PayPal, and ACH.

This article covers:

Prerequisites

In order to pay via one of the manual payment methods or ACH, you must either be set up with a direct sales quote already or Contact Sales to see if your account is eligible.

Autopay vs. Manual Pay

Autopay: Invoices are automatically paid on their due date with the billing information on file. Autopay is currently only available for credit/debit card, PayPal, and ACH payments.

Manual Pay: Invoices have net payment terms (ex. Net 30). If you have purchased a subscription via a direct sales quote, please contact your dedicated Account Executive to adjust your terms to manual pay. If you purchased online, you will need to Contact Sales to see if your account is eligible for manual payment. Manual payment may be made via check, wire/bank transfer, EFT, or ACH.

Payment Methods

Once you have been set up with manual payment, remittance information will appear on your invoices. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

Check

Please see your invoice for the address where you can submit your check. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

Wire/bank transfer and EFT

Please see your invoice for information. If you need additional information in order to submit your manual payment, please contact your dedicated Account Executive.

ACH

Once you have contacted Sales or your dedicated Account Executive to set up your account, you can proceed through the following steps to set up your ACH payment. The ACH option will only be available if your account is eligible for ACH. Please note that at this time, ACH as described below is only available for US accounts with a currency of USD.

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management, then Billing.
  3. Click the Billing Information tab.
  4. Scroll to the Payment Method section, then click Edit.
  5. Choose ACH/Bank and enter your banking details.
    Note: if ACH is not an option, contact your dedicated Account Executive for assistance.
    There will be a micro-deposit notification pop-up informing you of next steps to follow. There will also be a reminder email for verification as well as a notification on Billing tab reminding you to verify your account. You can expect to receive these micro-deposits within 1-3 business days.
      • Do not insert a “$” symbol as this will fail verification.
      • If you exceed the maximum attempts to verify your account, you will receive an error message and will need to begin the process again.

Once successfully set up, you can click edit to set up a new payment method or set up a different bank account via ACH.

When you’re ready to make an ACH payment, sign in to the Zoom web portal. Click Account Management, then Billing, Invoice History and click Pay Now on your invoice.

If you have ACH as your payment method, you may see the option to Enable Auto-pay. This option will maintain your current terms (Net terms or Due Upon Receipt), but will automatically use the ACH information you provided to pay your invoices automatically on your invoice due date.

If you are not a US or USD customer, you can still submit payment via ACH by contacting your bank.

Credit/debit card

Learn how to update your credit/debit card. 

Paypal

Learn how to use Paypal as your payment method.

W-9 Document

Download the W-9 PDF.