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Closed captioning and live transcription Follow

Overview

Zoom has a variety of options for creating closed captioning in your meetings and webinars, which provides subtitles of the spoken in-meeting communications. This may be used for participants to more easily follow the conversations, or to meet accessibility requirements.

In meetings, the host or another meeting attendee assigned by the host can provide manual captioning, an integrated third-party closed captioning service can provide the captioning, or Zoom’s live transcription feature can automatically provide captions. These same options are available with webinars, although manual captioning can only be provided by the host or a panelist. Any of these captioning options are also viewable in Zoom Rooms.

If you are unable to provide captioning manually or with a third-party service, our live transcription feature is also available, but has limitations to take note of. Live transcription currently only supports English and the accuracy of the feature depends on many variables, such as but not limited to:

  • Background noise
  • Volume and clarity of the speaker’s voice
  • Speaker's proficiency with the English language
  • Lexicons and dialects specific to a geography or community

Because of these limitations, if you are required to use speech-to-text support for any compliance or accessibility needs in your meetings and webinars, we do recommend using a manual captioner or service that may be able to guarantee a specific accuracy.

As mentioned in our Zoom blog post, we are working towards making live transcription available to all of our users in the fall of 2021. To help free account holders who want live transcription before then, we will also be offering live transcription to meeting hosts upon request. To sign up, please enter your information in this form.

Note: You can only assign one participant or third-party service to provide closed captioning.

This article covers:

Prerequisites

  • Closed captioning
    • Zoom desktop client (enter or view captions)
      • Windows: version 3.5.37712.0111 or higher
      • macOS: version 3.5.37712.0111 or higher
      • Linux: version 3.5.37712.0111 or higher
    • Zoom mobile app (view captions only)
      • Android: version 4.0.21521.0116 or higher
      • iOS: version 4.0.21521.0116 or higher
  • Live transcription
    • Account type: Pro, Business, Education, Enterprise
      Note: Approved K-12 accounts and other accounts upon request can also have access to this feature.
    • Zoom desktop client for Windows, macOS: version 5.0.2 or higher
    • Zoom mobile app for Android and iOS: version 5.0.2 or higher

Enabling closed caption

Account

  1. Sign in to the Zoom web portal 
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Verify that Closed Caption is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.
  7. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.

Group

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Verify that Closed Caption is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.
  8. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.

User

To enable the closed captioning for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Verify that Closed Caption is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. With Closed Captioning enabled, the option to enable live transcription should appear directly below as Enable live transcription service to show transcript on the side panel in-meeting. Check this to enable live transcription.

Starting manual closed captioning or live transcription in a meeting

  1. In a Zoom meeting or webinar that you are hosting, click Closed Caption or Live Transcript , if that feature is enabled. 
  2. Choose one of these options:

    • Assign a participant to type: Opens the participants window. Hover over the participant's name and click More then Assign to Type Closed Caption.
    • I will type: Opens the closed captioning window for you to manually type closed captions.
    • Copy the API token: Copy the URL that you can provide to a third-party closed captioning service to integrate the service with your meeting.
    • Enable Auto-Transcription: Allows the system to start providing live transcription. Participants will be notified that this service is available. This option is only available if enabled in web settings.

Entering closed captions as a participant

  1. Once the host assigns you the ability to type closed captions, a notification will appear in your meeting controls.
  2. Click Closed Caption
    This will open up the closed caption box. 
  3. Type the caption in the box and press Enter to submit it.

Using closed captioning in breakout rooms

If you're the meeting host, we recommend using a third-party closed captioning service if you want closed captions in breakout rooms.

If you want a participant to type closed captions, make sure you assign them permission to type closed caption before starting the breakout room sessions:

After you start breakout room sessions, participants can click Closed Caption in the meeting controls to view closed captions. 

Notes:

  • Only one participant can be assigned to type closed captions in a meeting, thus it is only possible to have one breakout session with closed captioning.
  • Live transcription is currently not supported in breakout rooms.

Viewing closed captioning or live transcription

If closed captioning or live transcripts are available during a meeting or webinar, you can view these as a participant. These can also be viewed while in a Zoom Room.

  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available.
  4. If closed captioning is available, click Closed Caption to start viewing closed captioning.
    If live transcription is available, click Live Transcript , and then select Show Subtitle.

Note: The provided subtitles can be clicked and dragged to move their position in the meeting window.

To adjust the caption size:

  1. Click the up ^ next to Start Video / Stop Video
  2. Click Video Settings then Accessibility.
  3. Move the slider to adjust the caption size. 
  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption in the meeting controls, informing you that closed captioning is available.
  4. Click Closed Caption to start viewing closed captioning.

Notes:

  • The provided subtitles can be clicked and dragged to move their position in the meeting window.
  • Closed captioning is available on Linux, but live transcription is not yet available.

To adjust the caption size:

  1. Click the up ^ next to Start Video / Stop Video.
  2. Click Video Settings, then Accessibility.
  3. Move the slider to adjust the caption size.
  1. Sign in to the Zoom mobile app.
  2. Tap the Settings icon
  3. Tap Meeting.
  4. Toggle Closed Captioning to on. 
    When you are in a meeting where closed captioning or live transcription is available, they will automatically appear on the bottom of the screen. 
  1. Join a meeting or webinar through the web client

  2. When enabled by the host, you will see a notification above Closed Caption/Live Transcript in the meeting controls, informing you that one of these services is available.
  3. Click Closed Caption/Live Transcript , and then select Show Subtitle to start viewing closed captioning.
  4. If the host is using live transcription, the transcript will automatically begin to appear.
  1. Sign in to the Zoom desktop client.
  2. Join a meeting or webinar.
  3. When enabled by the host, you will see a notification above Closed Caption in the meeting controls, informing you that closed captioning is available.
  4. Click Closed Caption to start viewing closed captioning.

Note: Closed captioning is available on ChromeOS, but live transcription is not yet available.