Important Notice: Please update all of your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

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Group HD Follow

Note: To preserve internet bandwidth and ensure that we are making the best use of global networks, HD video during Zoom Meetings with 3 or more participants hosted on your desktop or mobile device is currently unavailable. Standard video capabilities will remain in place. If you are joining using a Zoom Room or Conference Room Connector, HD video will remain in place.

Overview

Group HD will activate 720p video quality for the active speaker video layout in a group meeting.

Full high definition video, 1080p, is limited availability for Business and Enterprise plans.

Accounts that meet all other Group HD prerequisites can also request 720p or 1080p feeds for webinar attendees.  This feature needs to be enabled by Zoom Support.

H.323/SIP devices can send and receive video up to 1080p. However, for 1080p or higher, it must be enabled by Zoom Support, as well enabled on the provisioned device, or have the device join using a specific dialing string

This article covers:

Prerequisites

For Standard HD (720p)

  • Pro, Business or Enterprise account
  • Viewing in Full Screen on Desktop client

For Full HD (1080p)

  • Business, Education or Enterprise account
  • Must be Enabled by Zoom Support
  • i7 Quad Core (physical core) CPU or higher
  • Zoom Desktop Client for Windows Version 4.3.46185.0120 or later
  • Zoom Desktop Client for Mac Version 4.3.53325.0120 or later

Enabling group HD

Please note that Group HD will use a higher amount of CPU and bandwidth (~2Mbps up/down). If you are experiencing network or CPU performance issues, you may want to disable Group HD.

Enable group HD on your account

To enable the group HD feature for all members of your organization:

  1. Sign in to the Zoom web portal.
  2. Click Account Management > Account Settings.
  3. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  4. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable group HD for a specific group

To enable the group HD feature for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User ManagementGroup Management.
  3. Click the name of the group, then click the Settings tab.
  4. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  5. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  6. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Group HD for your own meetings

To enable the Group HD feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Account ManagementAccount Settings (if you are an account administrator) or Settings (if you are an account member).
  3. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
  4. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.

Bandwidth requirements for group HD

Standard HD (720p)

  • 1 on 1 video calls: 1.2 Mbps (up/down)
  • Group video calls: 1.5 Mbps (up/down)

Full HD (1080p)

  • 1:1 video calling:
    • Receiving 1080p HD video requires a minimum of 1.8 Mbps
    • Sending 1080p video requires a minimum of 1.8 Mbps
  • Group video calls:
    • Receiving 1080p HD video requires a minimum of 2.5 Mbps 
    • Sending 1080p video requires a minimum of 3.0 Mbps