At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Group HD Follow

Note: As our world comes together to slow the spread of COVID-19 and stays connected through Zoom globally, we are working to quickly scale our bandwidth during this unprecedented demand.

For the time being, standard video, not HD video, will be activated when 3 or more participants join a group meeting. HD video (720p) will be activated for 2 participants or when a Zoom Room or Conference Room Connector joins a group meeting. HD video (1080p) will only be activated for selective use cases such as large format broadcast events. 

Overview

Group HD will activate 720p video quality for the active speaker video layout in a group meeting.

Full high definition video, 1080p, is limited availability for Business and Enterprise plans.

Accounts that meet all other Group HD prerequisites can also request 720p or 1080p feeds for webinar attendees. This feature needs to be enabled by Zoom Support, but is temporarily unavailable. After contacting support, please allow up to 3 business days for the feature to be enabled

H.323/SIP devices can send and receive video up to 1080p. However, for 1080p or higher, it must be enabled by Zoom Support, as well enabled on the provisioned device, or have the device join using a specific dialing string

Notes:

  • Screen sharing is not affected by Group HD. Screen sharing will display content at the native resolution of the desktop, application, or portion of the screen being shared.
  • When using the virtual background feature without a green screen, your video will be capped at 720p, potentially at 360p for some lower-end Windows computers. 

This article covers:

Prerequisites

For Standard HD (720p)

  • Pro, Business, Education, or Enterprise account
  • Viewing in Full Screen on Desktop client

For Full HD (1080p)

  • Business, Education, or Enterprise account
  • Must be Enabled by Zoom Support
  • i7 Quad Core (physical core) CPU or higher
  • Zoom desktop client
    • Windows version: 4.3.46185.0120 or later
    • macOS version: 4.3.53325.0120 or later

Enabling group HD

Please note that Group HD will use a higher amount of CPU and bandwidth (~2Mbps up/down). If you are experiencing network or CPU performance issues, you may want to disable Group HD.

Enable group HD on your account

To enable the group HD feature for all members of your organization:

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then Account Settings.
  3. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  4. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable group HD for a specific group

To enable the group HD feature for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit groups.
  2. Click User Management, then Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  5. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.
  6. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Group HD for your own meetings

To enable the Group HD feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then Account Settings (if you are an account administrator) or Settings (if you are an account member).
  3. Navigate to the Group HD option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
  4. Select Standard HD (720p) or Full HD (1080p), if applicable for your account.

Bandwidth requirements for group HD

Standard HD (720p)

  • 1-on-1 video calls: 1.2Mbps (up/down)
  • Group video calls: 2.6Mbps / 1.8Mbps (up/down)

Full HD (1080p)

  • 1:1 video calling:
    • Receiving 1080p HD video requires a minimum of 3.0Mbps
    • Sending 1080p video requires a minimum of 3.8Mbps
  • Group video calls:
    • Receiving 1080p HD video requires a minimum of 3.0Mbps 
    • Sending 1080p video requires a minimum of 3.8Mbps 

Sending and receiving HD with the Zoom client

Below are guidelines on how to achieve HD when in a meeting or webinar. This is not an exhaustive list, as there are other potential limitations, such as hardware limitations. 

In order to send HD:

  1. Full-screen mode of the meeting window.

  2. Active speaker video layout.

  3. HD enabled in client settings in the Video section.

  4. Meet our bandwidth requirements

  5. At least one participant must be in full-screen mode.

In order to receive HD:

  1. Full-screen mode of the meeting window.

  2. Active speaker video layout.
  3. Meet our bandwidth requirements
  4. And at least one participant must be meeting our requirements for sending HD.