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Upgrading an existing plan Follow

Overview

You can upgrade your Zoom plan at any time. If you upgrade in the middle of the billing period, the account will be credited a pro-rated amount for the time remaining on your existing subscription and you will be charged for the upgrade with the credit applied.

Changing plan type

Through the Zoom web portal, you can upgrade from a Pro Plan to a Business Plan, or upgrade your add-ons. If you need to upgrade to an Enterprise plan, contact Zoom Sales.

Changing the number of licenses

If you are adding users, Zoom will pro-rate the new user's price plan for the reminder of the payment period so that it will renew on the original payment cycle. If you are removing users, this change will occur at the end of your subscription term with no refund or credit. You will still have access to those licenses until the end of your subscription term.

Changing the frequency of payments

If you are switching from monthly to annual, Zoom will pro-rate the remaining time on your monthly subscription and credit it towards the annual pricing. If you are changing from annual to monthly, Zoom will pro-rate the remaining time on your annual subscription and apply a credit into your account to be used for the monthly plan.

This article covers:

Upgrading from a Pro plan to a Business plan

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then click Billing.
  3. On the Current Plan tab, click Upgrade Account.
  4. Choose the Business plan.
    If you need to upgrade to an Enterprise plan, contact Zoom Sales.
  5. Enter the number of licenses you need and select whether you would like to pay monthly or annual.
  6. Click Save & Continue.
  7. Review the changes. If correct, click Save & Continue. If you need to change anything, click Edit in the section you would like to change.
  8. Click Place Order to complete your purchase.
    You will receive confirmation that your purchase was completed successfully.

Changing the number of licenses or frequency of payments

  1. Sign in to the Zoom web portal.
  2. In the navigation plan, click Account Management, then click Billing.
  3. On the Current Plan tab, click Edit Current Plan below to the plan you would like to update.
  4. Edit the plan by changing the number of licenses or changing the frequency of the billing cycle (monthly vs. annual).
    Note: When you change the number of licenses, the quantity you select on this page should reflect the total licenses you need on the account, not just the additional licenses you want to purchase. For example, if you have 10 licenses and want to add 2 more, the number reflected on this screen should be 12, not 2. If you click the Shopping Cart icon, you will see the changes reflected in the shopping cart. 
  5. Click Save & Continue.
  6. Review the changes. If correct, click Save & Continue.
  7. Click Place Order to complete your purchase.
    You will receive confirmation that your purchase was completed successfully and an email with the invoice attached.

Purchasing an add-on plan

Follow the steps below to purchase an add-on plan. You can also follow these steps to purchase different licenses of the same add-on, for example Webinar 100 and Webinar 500. To do this, you will add the new plan to your cart, instead of editing the existing plan.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then click Billing.
  3. On the Current Plan tab, scroll to the Interested in Other Products section.
  4. Click Add to Cart next to the license you would like to purchase. 
  5. Enter the number of licenses you need and select whether you would like to pay monthly or annual.
  6. Click Save & Continue.
  7. Review the changes. If correct, click Save & Continue.
  8. Click Place Order to complete your purchase.
    You will receive confirmation that your purchase was completed successfully and an email with the invoice attached.