Important Notice: Please begin updating all your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



HIPAA Business Associate Agreement (BAA) Follow

Overview

Under the U.S. Health Insurance Portability and Accountability Act of 1996, a HIPAA business associate agreement (BAA) is a contract between a HIPAA covered entity and a HIPAA business associate (BA). The contract protects personal health information (PHI) in accordance with HIPAA guidelines.

More on Zoom's HIPAA compliance can be found here.

Note: In addition to Zoom's subscription plans, custom pre-paid packages are available in 1, 2, and 3-year increments. Contact Sales for pricing.

Once a BAA is signed with Zoom, the following will be enacted on your Zoom account:

Features Enabled

  1. The setting Require Encryption for 3rd Party Endpoints (H323/SIP) will be enabled for all members of your account
  2. Cloud Recording will be disabled.
  3. Remove device/user information in logging and reporting
  4. Encrypted Chat will be enabled. Please note if chat has been disabled, please submit a request to have it enabled.

Encrypted Chat Features

  1. Text messages will be encrypted
  2. Offline messages will only be available after all parties initiate a key exchange
  3. Disable screen capture
  4. Disable sending images

For information on how to have a BAA signed with Zoom, please contact Sales.