Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

HIPAA Business Associate Agreement (BAA) Follow


Under the U.S. Health Insurance Portability and Accountability Act of 1996, a HIPAA business associate agreement (BAA) is a contract between a HIPAA covered entity and a HIPAA business associate (BA). The contract protects personal health information (PHI) in accordance with HIPAA guidelines.

More on Zoom's HIPAA compliance can be found here.

Note: In addition to Zoom's subscription plans, custom pre-paid packages are available in 1, 2, and 3-year increments. Contact Sales for pricing.

Once a BAA is signed with Zoom, the following will be enacted on your Zoom account:

Features Enabled

  1. The setting Require Encryption for 3rd Party Endpoints (H323/SIP) will be enabled for all members of your account
  2. Cloud Recording will be disabled.
  3. Remove device/user information in logging and reporting
  4. Advanced Encryption for Chat will be enabled. If chat has been disabled, please submit a request to have it enabled.

Chat Feature Changes

  1. In-meeting chat cannot be copied or saved.
  2. Offline messages will only be available after all parties initiate a key exchange.

For information on how to have a BAA signed with Zoom, please contact Sales.