Support Session Follow

About

Support Session allows you to remote control and restart a Windows or Mac computer. The user initiating the support session can:

  • Request Desktop Control
  • Request Application Control
  • Request Computer Restart

Prerequisites

  • All Free and Paid Accounts
  • The user must enable the Remote Support feature
  • Zoom application must be running version 3.5.44008.0314+ (PC) or 3.5.44022.0314+ (Mac)

Enable Support Session

Zoom user must enable Remote Support under My Profile Settings

 

Using Support Session

  1. To begin, find Support in your meeting toolbar
  2. After selecting Support, a series of options will appear
  3. Selecting Request Desktop Control will prompt the remote end to share their desktop. After the request is made, the remote end will see the following:


    Once the desktop is selected, the host will have remote control of the far ends desktop
  4. Selecting Request Application Control will prompt the remote end to share a specific application. After the request is made, the remote end will see the following:

  5. Selecting Request Computer Restart will prompt the remote end to restart their computer. Once restarted, they will rejoin the Zoom Meeting
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