Tax exemption

To comply with various U.S. state and local sales tax law requirements, Zoom Video Communications, Inc. collects sales and other applicable taxes. The amount and type of tax collected depends on your location, the type of products/services purchased, and the applicable rules of the state and local jurisdiction. If you have a certificate of tax exemption, please follow the instructions below to submit your exemption documentation.

Note: Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu.

Exemption certificates for new customers

For new customers, please submit your tax exemption certificate under Tax Status on the Payment page of your purchase. 

1. On the Payment page under the Sold to Contact section, click on Verify Tax Exemption Status. A popup window will appear to validate your exempt status. 
2. Follow the on-screen prompts to submit your tax exemption certificate. 

Exemption certificates for existing customers

For existing customers, your tax exemption certificate can be submitted on the Billing page. 

1. Sign in to the Zoom web portal as the account owner or Admin. 
2. In the navigation panel, click Account Management then Billing.
3. On the Billing Information tab under the Sold to Contact section, click Edit and then Verify Tax Exemption Status. A popup window will appear to validate your exempt status. 
4. Follow the on-screen prompts to submit your tax exemption certificate. 

Tax Status

If a valid tax exemption certificate was submitted, your Tax Status will update to Exempt.

Certain tax exemption certificates require our tax experts to review. In these situations, your Tax Status will be update to Pending. Upon approval of your exemption certificate, all applicable taxes that are eligible for exemption will be refunded or credited to you.

When submitting a tax exemption certificate, kindly take note of the following guidance:

• Are you submitting the right form?
  You should submit a certificate for the state that corresponds to the “sold to” state on your Zoom account profile. An exemption certificate, a resale certificate, or a direct-pay permit will be acceptable. Documents such as business licenses, permits, or registrations, or federal documents such as Forms W-9 or 501(c)(3) determination letters, are not considered acceptable documentation for sales-tax exemption purposes.
• Does the entity name on the certificate match the name on your account?
  Please verify that the entity name on the certificate matches the name on your Zoom account.
• Is your certificate complete?
  Ensure that all required boxes are checked and all required fields are properly filled in. In addition, ensure that the certificate is signed and dated (if applicable).

Please note that incomplete or incorrect forms can prolong processing time for your exemption request.

If you have questions about exemptions that may apply to Value-Added Taxes (VAT) or Goods and Services Tax (GST), refer to the country-specific FAQs.

Note: If you have questions about tax treatment specific to your situation, please consult with your tax advisor.