At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Tax exemption Follow

To comply with various U.S. state and local sales tax law requirements, Zoom Video Communications, Inc. collects sales and other applicable taxes. The amount and type of tax collected depends on your location, the type of products/services purchased, and the particular rules of the state and local jurisdiction.

If you have a state certificate of tax exemption, please submit a request, indicating “Tax Exemption Request” in the subject line of the form.

When submitting a tax exemption certificate, kindly take note of the following guidance:

  • Are you submitting the right form?
    You should submit a certificate for the state that corresponds to the “sold to” state on your Zoom account profile. An exemption certificate, a resale certificate, or a direct-pay permit will be acceptable. (Documents such as business licenses, permits, or registrations, or federal documents such as Forms W-9 or 501(c)(3) determination letters, are not considered acceptable documentation for sales-tax exemption purposes.)
  • Does the entity name on the certificate match the name on your account?
    Please verify that the entity name on the certificate matches the name on your Zoom account.
  • Is your certificate complete?
    Ensure that all required boxes are checked and all required fields are properly filled in. In addition, ensure that the certificate is signed and dated (if applicable).
    Please note that incomplete or incorrect forms can prolong the time it takes to process your exemption request.

If you have questions about exemptions that may apply to Value-Added Taxes (VAT) or Goods and Services Tax (GST), refer to the country-specific FAQs.

Note: If you have questions about tax treatment specific to your situation, please consult with your tax advisor.