Video Not Working on Lenovo Devices Follow

Overview

If your webcam is not working with Zoom on your Lenovo laptop, there are some simple troubleshooting steps that you can take.

Instructions

The following steps go over troubleshooting tips if you receive the following as a video feed within Zoom:

  1. Open the Windows Start Menu and search Lenovo - Web Conferencing.
  2. Once opened, start the camera and close the Lenovo - Web Conferencing application.
  1. Open the Windows Start Menu and search "Lenovo Settings". If you do not have Lenovo Settings, please install form the Windows App Store
  2. Select CAMERA from the top icons
  3. Scroll to the bottom of settings, and change Privacy Mode from On to Off
  1. Open the Windows Start Menu and search "Lenovo". The app will be called Lenovo Settings or Lenovo Companion, based on the version you're running. If you do not have Lenovo Settings or Lenovo Companion, please install from the Windows App Store.
  2. Select CAMERA from the top icons
  3. Scroll to the bottom of settings, and change Privacy Mode from On to Off

Should you continue to experience issues on your Lenovo device, please see further troubleshooting or submit a request to our support team.

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