Video Not Working on Lenovo Devices Follow

About

The following goes over steps to resolve issues related to a webcam not working with Lenovo laptops and Zoom.

Troubleshooting

The following steps go over troubleshooting tips if you receive the following as a video feed within Zoom:

  1. Open the Windows Start Menu and search "Lenovo - Web Conferencing"
  2. Once opened, start the camera and close the Lenovo - Web Conferencing application.
  1. Open the Windows Start Menu and search "Lenovo Settings". If you do not have Lenovo Settings, please install form the Windows App Store
  2. Select "CAMERA" from the top icons
  3. Scroll to the bottom of settings, and change Privacy Mode from "On" to "Off"
  1. Open the Windows Start Menu and search "Lenovo Settings". If you do not have Lenovo Settings, please install form the Windows App Store
  2. Select "CAMERA" from the top icons
  3. Scroll to the bottom of settings, and change Privacy Mode from "On" to "Off"

Should you continue to experience issues on your Lenovo device, please see further troubleshooting or submit a request to our support team.

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