Virtual Background Follow

Video

Overview

The virtual background feature allows you to display an image as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. Watch a video about this feature.

You can also upload your own images as a virtual background. There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it. For example, if your camera is set to 16:9, an image of 1280 pixels by 720 px or 1920 pixels by 1080 pixels would work well. 

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Virtual Background feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

This article covers:

Prerequisites

Required

  • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher
  • Zoom Desktop Client for Mac, version 3.5. 53922.0613 or higher
  • Zoom Desktop Client for Linux, version 2.0.91373.0502 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Recommended

  • To achieve the best virtual background effect, Zoom recommends a using a solid color background, preferably green. Recommended green screen from Webaround or Amazon
  • Higher quality cameras result in a better virtual background. See camera recommendations for details.
  • Use uniform lighting and color.
  • Do not wear clothing that is the same color as the virtual background.

Enabling Virtual Background

Enable Virtual Background in Account Settings

To enable the Virtual Background feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Enable_Virtual_Background__Account___Group_.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Enable Virtual Background in Group Settings

To enable the Virtual Background feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Enable_Virtual_Background__Account___Group_.png
    Note:
    If the option is grayed out, it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

NoteUsers must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Enable Virtual Background in Meeting Settings

To enable the Virtual Background feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Virtual_Background_Meeting_Settings.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

NoteYou must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Using Virtual Background

  1. Open the Zoom application and click on Settings.
    Click_on_Settings__PC_.png
  2. Select Virtual Background.
    Note:
    If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
    Virtual_Background_Settings__PC_.png
  3. Click on an image to select the desired virtual background. Ensure that you are using a solid background color.
    Note: You can also add your own images by clicking +Add Image.

After you select an option, that virtual background will display during your meetings.
Virtual_Background_Enabled_Client__PC_.png

To disable Virtual Background, choose the option None.

  1. Open the Zoom application and click on Settings.
    Click_on_Settings__MAC_.png
  2. Select Virtual Background.
    Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.Virtual_Background_Settings__MAC_.png
  3. Click on an image to select the desired virtual background. Ensure that you are using a solid background color.
    Note: You can also add your own images by clicking +Add Image
    After you select an option, that virtual background will display during your meetings.
    Virtual_Background_Enabled_Client__MAC_.png
  4. To disable Virtual Background, choose the option None.

Enabling Virtual Background During a Meeting

If you have already enabled the virtual background feature for your meetings and signed out and into the Desktop client again, you can turn it on during a meeting. 

  1. In a Zoom meeting click the ^ arrow next to Start/Stop Video
  2. Click the option Choose a virtual background...
    Enable_Virtual_Background_During_Meeting.png

Troubleshooting

If you are experiencing issues with Virtual Background, try the following troubleshooting tips:

  • If you do not have the Virtual Background tab in your Desktop Client settings after enabling it, sign out of the client and sign in again. 
  • Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image.


  • Ensure that the background is a solid color with minimal shadows. Also ensure the background is uniform in lighting.

If you continue to experience issues, contact Zoom Technical Support.

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