Virtual Background Follow

Video

Overview

The virtual background feature allows you to display an image as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. Watch a video about this feature.

You can also upload your own images as a virtual background. There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it.

Example: If your camera is set to 16:9, an image of 1280 pixels by 720 px or 1920 pixels by 1080 pixels would work well.

This article covers:

Prerequisites

PC Requirements

  • Without a physical green screen
    • Option 1 
      • Zoom Desktop Client for PC, version 4.4.53582.0519 or higher
      • Windows 7, 8, or 10 64-bit
      • 4th generation i7 quad-core or higher processor
    • Option 2
      • Zoom Desktop Client for PC, version 4.5.4 (5422.0930) or higher
      • Windows 10 64-bit
      • 6th generation Intel i5 Dual core or higher processor
      • If CPU is not i7 quadcore or higher, integrated GPU enabled and integrated GPU's graphics driver version 23.20.xx.xxxx or higher
    Note: Due to issues with compatibility with Intel CPUs using the HD 620 graphics processor, devices using those processors, must use a physical green screen.
  • With a physical green screen
    • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher
    • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Mac Requirements

  • Without a physical green screen
    • Zoom Desktop Client for Mac,  4.6.0 (13614.1202) or higher
    • 4th generation i7 quad-core or higher processor
    • 6th generation i5 dual-core or higher processor
      Note: 6th generation i5 dual-core processor, requires MacOS 10.14 or higher
  • With a physical green screen
    • Zoom Desktop Client for Mac, version 3.5.53922.0613 or higher
    • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Linux Requirements

  • Zoom Desktop Client for Linux, version 2.0.91373.0502 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor
  • A physical green screen

iOS requirements

  • Zoom Mobile App for iOS, version 4.1.27541.0627 or higher
    • iPhone 8, 8+, or X
    • iPad Pro and the 5th and 6th generation iPad 9.7

Recommended

  • To achieve the best virtual background effect, Zoom recommends using a solid color background, preferably green. Recommended green screens from Webaround or Amazon.
  • Higher quality cameras result in a better virtual background. See camera recommendations for details.
  • Use uniform lighting and color.
  • Do not wear clothing that is the same color as the virtual background.
  • A background image with an aspect ratio of 16:9 and minimum resolution of 1280 by 720 pixels. Sources for royalty-free images: Pexels, Unsplash, Pixabay.

Enabling Virtual Background

Enable Virtual Background in Account Settings

To enable the Virtual Background feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with permission to edit Account settings, and click Account Settings.
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    Note: If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect.

Enable Virtual Background in Group Settings

To enable the Virtual Background feature for all members of a specific group:

  1. Sign in to the Zoom web portal as an administrator with permission to edit user groups.
  2. Click Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the setting is grayed out, it has been locked at the Account level, and needs to be changed at that level.
  5. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect.

Enable Virtual Background in Meeting Settings

To enable the Virtual Background feature for your own use:

  1. Sign in to the Zoom web portal.
  2. Click My Meeting Settings, if you are an account administrator or Meeting Settings, if you are an account member.
  3. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled. 
    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Note: You must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Using Virtual Background

  1. Sign in to the Zoom desktop application.
  2. Click your profile picture then click Settings.
  3. Select Virtual Background.
    Note:
    If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
  4. Click on an image to select the desired virtual background or add your own image by clicking Add Image.
    Note:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.
  5. To disable Virtual Background, choose the option None.
  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings.
  3. Select Virtual Background.
    Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
  4. Check I have a green screen if you have a physical green screen set up. You can then click on your video to select the correct color for the green screen.
  5. Click on an image to select the desired virtual background or add your own image by clicking +.
    Notes:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.

    • To disable Virtual Background, choose the option None.

  1. Sign in to Zoom desktop client.
  2. Click Settings.
  3. Click Virtual Background.
    Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
  4. Click on an image to select the desired virtual background or add your own image by clicking +Add Image.
    Notes:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.
  5. To disable Virtual Background, choose the option None.
  1. Sign in to the Zoom mobile app.
  2. While in a Zoom meeting, tap More in the controls.
  3. Tap Virtual Background.
  4. Tap the background you would like to apply or tap + to upload a new image. The background will be automatically applied.
  5. Tap Close after selecting the background to return to the meeting.
  6. To disable Virtual Background, open the virtual background options again and choose the option None.

Enabling Virtual Background During a Meeting

If you have already enabled virtual background, you can turn it on during a meeting.

  1. In a Zoom meeting click the ^ arrow next to Start/Stop Video.
  2. Click Choose a virtual background...

Troubleshooting

If you are experiencing issues with Virtual Background, try the following troubleshooting tips:

  • If you do not have the Virtual Background tab in your Desktop Client settings after enabling it, sign out of the client and sign in again.
  • Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image.
  • Ensure that the background is a solid color with minimal shadows. Also ensure the background is uniform in lighting. A 3 point lighting setup is ideal.
  • Ensure that your green screen color does not match your shirt or eye color.

If you continue to experience issues, contact Zoom Technical Support.

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