Virtual Background Follow

Video

Overview

The virtual background feature allows you to display an image as your background during a Zoom Meeting. This feature works best with a green screen and uniform lighting, to allow Zoom to detect the difference between you and your background. Watch a video about this feature.

You can also upload your own images as a virtual background. There are no size restrictions when adding your own virtual backgrounds, but we recommend cropping the image to match the aspect ratio of your camera before uploading it.

Example: If your camera is set to 16:9, an image of 1280 pixels by 720 px or 1920 pixels by 1080 pixels would work well. 

This article covers:

Prerequisites

Required

  • Zoom Desktop Client for PC, version 3.5.53922.0613 or higher
  • Zoom Desktop Client for Mac, version 3.5. 53922.0613 or higher
  • Zoom Desktop Client for Linux, version 2.0.91373.0502 or higher
  • Zoom Mobile App for iOS, version 4.1.27541.0627 or higher on an iPhone 8, 8+, or X
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Recommended

  • To achieve the best virtual background effect, Zoom recommends using a solid color background, preferably green. Recommended green screens from Webaround or Amazon.
  • Higher quality cameras result in a better virtual background. See camera recommendations for details.
  • Use uniform lighting and color.
  • Do not wear clothing that is the same color as the virtual background.

Enabling Virtual Background

Enable Virtual Background in Account Settings

To enable the Virtual Background feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with permission to edit Account settings, and click Account Settings.
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    Note: If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Enable_Virtual_Background__Account___Group_.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Note: Users must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Enable Virtual Background in Group Settings

To enable the Virtual Background feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with permission to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    Notes
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the setting is grayed out, it has been locked at the Account level, and needs to be changed at that level.
      Enable_Virtual_Background__Account___Group_.png
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

NoteUsers must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Enable Virtual Background in Meeting Settings

To enable the Virtual Background feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings, if you are an account administrator or Meeting Settings, if you are an account member.
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled. 
    Notes:
    • If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    • If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.
      Virtual_Background_Meeting_Settings.png

NoteYou must logout of the Zoom Desktop Client and login to it again for this setting to take affect. 

Using Virtual Background

  1. Open the Zoom application and click Settings.
    Click_on_Settings__PC_.png
  2. Select Virtual Background.
    Note:
    If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
    Virtual_Background_Settings__PC_.png
  3. Click on an image to select the desired virtual background or add your own image by clicking +Add Image
    Notes:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.Virtual_Background_Enabled_Client__PC_.png
  4. To disable Virtual Background, choose the option None.
  1. In the Zoom desktop client, click Settings.Screen_Shot_2018-08-28_at_1.18.13_PM.png
  2. Select Virtual Background.                                                                                      Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.Screen_Shot_2018-08-28_at_1.14.16_PM.png
  3. Click on an image to select the desired virtual background or add your own image by clicking +Add Image.                                                                                            Notes:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.
      Screen_Shot_2018-08-28_at_1.14.53_PM.png
    • To disable Virtual Background, choose the option None.

  1. In the Zoom desktop client, tap Settings.
    linux-settings.png
  2. Click Virtual Background.
    Note: If you do not have the Virtual Background tab and you have enabled it on the web portal, sign out of the Zoom Desktop Client and sign in again.
    linux-audiosettings.png
  3. Click on an image to select the desired virtual background or add your own image by clicking +Add Image
    Notes:
    • Ensure that you are using a solid background color.
    • After you select an option, that virtual background will display during your meetings.linux-virtualbackground2.png
  4. To disable Virtual Background, choose the option None.
  1. While in a Zoom meeting, tap More in the controls.
    IMG_2190.PNG
  2. Tap Virtual Background
    IMG_2192.PNG
  3. Tap the background you would like to apply or tap + to upload a new image. The background will be automatically applied.
    IMG_2195.PNG
  4. Tap Close after selecting the background to return to the meeting.
  5. To disable Virtual Background, open the virtual background options again and choose the option None.

Enabling Virtual Background During a Meeting

If you have already enabled virtual background, you can turn it on during a meeting. 

  1. In a Zoom meeting click the ^ arrow next to Start/Stop Video.
  2. Click Choose a virtual background...
    Enable_Virtual_Background_During_Meeting.png

Troubleshooting

If you are experiencing issues with Virtual Background, try the following troubleshooting tips:

  • If you do not have the Virtual Background tab in your Desktop Client settings after enabling it, sign out of the client and sign in again. 
  • Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image.


  • Ensure that the background is a solid color with minimal shadows. Also ensure the background is uniform in lighting. A 3 point lighting setup is ideal.
  • Ensure that your green screen color does not match your shirt or eye color.

If you continue to experience issues, contact Zoom Technical Support.

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