Virtual Background Follow

Video

Overview

Virtual background allows you to display an image as a virtual background during a Zoom Meeting. Watch a video about this feature.

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Virtual Background feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

Prerequisites

Required

  • PC Version 3.5.53922.0613 or higher
  • Mac Version 3.5. 53922.0613 or higher
  • Dual Core 2Ghz or Higher (i5/i7 or AMD equivalent) processor

Recommended

  • To achieve the best virtual background effect, Zoom recommends a using a solid color background, preferably green. Recommended backgrounds can be found here and here.
  • Higher quality cameras result in a better virtual background. See camera recommendations for details.
  • Use uniform lighting and color.
  • Do not wear clothing that is the same color as the virtual background.

Enabling Virtual Background

Enable Virtual Background in Account Settings

To enable the Virtual Background feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Enable_Virtual_Background__Account___Group_.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Note: The Zoom Client must be restarted for this setting to take effect.

Enable Virtual Background in Group Settings

To enable the Virtual Background feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Enable_Virtual_Background__Account___Group_.png
    Note:
    If the option is grayed out, it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Note: The Zoom Client must be restarted for this setting to take effect.

Enable Virtual Background in Meeting Settings

To enable the Virtual Background feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Virtual Background option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Virtual_Background_Meeting_Settings.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Note: The Zoom Client must be restarted for this setting to take effect.

Using Virtual Background

Windows Client

  1. Open the Zoom application and click on Settings.
    Click_on_Settings__PC_.png
  2. Select Virtual Background.
    Virtual_Background_Settings__PC_.png
  3. Click on an image to select the desired virtual background. Ensure that you are using a solid background color.
    Note: You can also add your own images by clicking +Add Image
    After you select an option, that virtual background will display during your meetings.
    Virtual_Background_Enabled_Client__PC_.png
  4. To disable Virtual Background, choose the option None.

Mac Client

  1. Open the Zoom application and click on Settings.
    Click_on_Settings__MAC_.png
  2. Select Virtual Background.
    Virtual_Background_Settings__MAC_.png
  3. Click on an image to select the desired virtual background. Ensure that you are using a solid background color.
    Note: You can also add your own images by clicking +Add Image
    After you select an option, that virtual background will display during your meetings.
    Virtual_Background_Enabled_Client__MAC_.png
  4. To disable Virtual Background, choose the option None.

Enabling Virtual Background During a Meeting

  1. In a Zoom meeting click the ^ arrow next to Start/Stop Video
  2. Click the option Choose a virtual background...
    Enable_Virtual_Background_During_Meeting.png

Troubleshooting

If you are experiencing issues with the Virtual Background feature, you can try the following troubleshooting tips:

  • Manually pick the background color to ensure the correct color is selected. This option is only available after you click an image.


  • Ensure that the background is a solid color with minimal shadows. Also ensure the background is uniform in lighting.

If you continue to experience issues, contact Zoom Technical Support.

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