End of Meeting Attendee Feedback Follow

Overview

When a meeting ends, the attendee will be prompted to tap either Thumbs up or Thumbs down. This information is collected and provided to the account administrator for analysis and improvements. 

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the End of Meeting Attendee Feedback feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

Prerequisites: 

Enabling End of Meeting Attendee Feedback

Enable End of Meeting Attendee Feedback on Your Account

To enable the End of Meeting Attendee Feedback feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableEndOfMeetingAttendeeFeedback_Account.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable End of Meeting Attendee Feedback on a Specific Group

To enable the End of Meeting Attendee Feedback feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableEndOfMeetingAttendeeFeedback_Group.png
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable End of Meeting Attendee Feedback for your own use

To enable the End of Meeting Attendee Feedback feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Display end-of-meeting experience feedback survey option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableEndOfMeetingAttendeeFeedback_User.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Enabling End of Meeting Attendee Feedback for Zoom Rooms

To enable the End of Meeting Attendee Feedback feature for Zoom Rooms in your account:

  1. Sign into the Zoom web portal and click Account Settings.
  2. Navigate to the Display end-of-meeting experience feedback survey option in the Zoom Rooms section of  the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableEndOfMeetingAttendeeFeedback_User.png

Instructions for Zoom Rooms Attendees 

To rate your experience end the Zoom Room meeting on your iPad controller:

  • Tap thumbs up to rate your experience as good or thumbs down to rate your experience as poor

  • If you select thumbs down, use the dialog to identify what went wrong:
    1. Check any boxes that apply.
    2. (Optional) Enter your email address.
    3. Tap Submit.

 

Was this article helpful?
Have more questions? Submit a request
Powered by Zendesk