The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

India e-mandate directive

Beginning October 1, 2021 the Reserve Bank of India (RBI) e-mandate directive will be taking effect for recurring payments using India Bank Cards. Visit our FAQ page for more information.

Direct sharing in Zoom Rooms Follow

Participants in Zoom Rooms can use one-click direct sharing from a Zoom Desktop Client (macOS or Windows). Ultrasonic sound proximity detection enables the Zoom Room controller to generate an ultrasonic signal that can be detected by the Zoom Desktop Client.

  • If the Zoom Desktop Client detects the signal in a Zoom Room, it automatically connects to the Zoom Room when the attendee clicks Share Screen.
  • If proximity detection is not available, participants can activate direct sharing by entering a Sharing Key, which consists of a string of letters.

Note: Direct sharing with proximity detection uses the microphone on your laptop to detect the Zoom Room controller. There are many factors that determine if proximity detection can work like the quality of the controller's speaker and laptop's microphone. If proximity detection is not working, you can use direct sharing without proximity detection. You can also use these methods to share content to a Zoom Room:

This article covers:

Prerequisites for direct sharing in Zoom Rooms

  • Zoom Rooms for Conference Room for Windows or macOS, 5.0.5 or above
  • Zoom Rooms Controller for iOS, 5.0.5 or above
  • Zoom Rooms Controller for Android, 5.0.5 or above and a supported device*
  • Zoom Desktop Client for Windows or macOS, version 5.0 or higher
    Note: If you have an HP computer with Bang and Olufsen audio drivers, they can prevent proximity sharing from working. 
  • Zoom Desktop Client for Linux, version 5.0 or higher
    Note: If using Wayland, users will be prompted to enter the Meeting ID to share content.
  • An account with Zoom Rooms configured
  • Zoom Rooms computer, controller, and computer for sharing must be on the same network

* Direct sharing for the Android controller is supported on the following devices: Samsung Galaxy Tab A 10.1" SM-T580, Samsung Galaxy Tab A 8.0" SM-T350, Google AOpen Chromebase Mini, Mercury Crestron, Polycom Trio 8800, Polycom Trio 8500, and Crestron TSW-1060.

How to enable direct sharing for Zoom Rooms (admin)

Account

To configure all Zoom Rooms in your account to use direct sharing:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Room Management then Zoom Rooms
  3. Click Account Settings.
  4. Click the Meeting tab.
  5. Find the Automatic direct sharing using ultrasonic proximity signal option and click the toggle to enable it. Once the verification dialog displays, click Enable to verify the change.

Group of rooms

To configure a set of Zoom Rooms in your account to use direct share with proximity detection:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Room Management then Zoom Rooms.
  3. Click the level in the hierarchy that you want to enable for automatically starting and stopping meetings. For example, to enable all rooms in a specific building, click the name of the building.
  4. Click the Settings option for the location you selected and then click the Meeting tab.
  5. Find the Automatic direct sharing using ultrasonic proximity signal option and click the toggle to enable it. Once the verification dialog displays, click Enable to verify the change.

How to use direct sharing with proximity detection (user)

  1. Start or join a meeting using the Zoom Rooms controller.
  2. Sign in to the Zoom desktop client or mobile app.
  3. In the Zoom desktop client or mobile app, click or tap Share screen.
  4. Select what you what to share, then click or tap Share.
    Your shared screen will show on the Zoom Rooms display. You can also access screen share controls.

Note: You can also use proximity detection to switch a Zoom Phone call to a Zoom Room.

How to use direct sharing without proximity detection (user)

Desktop client or mobile app

To share your screen from a Windows or macOS laptop when proximity detection is not available:

  1. Start or join a meeting using the Zoom Rooms controller
  2. Click the Share Content or Camera button on the iPad controller in the Zoom Room.
  3. Tap the Desktop tab.
  4. The controller and the TV in the Zoom Room will display the Share Laptop Screen panel with instructions to laptop users for sharing their screen. Participants can share using either the Zoom desktop client or a browser.
  5. In the Zoom desktop client or mobile app, click or tap Share screen.
  6. Enter the sharing key or meeting ID, then click Share (desktop) or tap OK (mobile).
    Note: If you share using one of these methods, Zoom will automatically share your entire screen. Use direct sharing with proximity or share.zoom.us if you want to select what you want to share.
    • Mobile app: Entering your sharing key or meeting ID.
    • Desktop client: Entering the sharing key.
  7. Select the screen or application you want to share, then click or tap Share.
    Your shared screen will show on the Zoom Rooms display. You can also access screen share controls.

Web client

If you do not have access to the Zoom desktop client or mobile, follow the steps to share your screen using a browser.

  1. Visit share.zoom.us.
  2. Enter the meeting ID and click Share Screen.
  3. Click join from your web browser.
  4. Enter your name and click Join.
  5. Follow the instruction to share your screen using the Zoom web client.

Troubleshooting

Here are some common issues when direct sharing within a Zoom Room:

  • Confirm that the devices, particularly the controller, meets the prerequisites and is running the latest version of Zoom Rooms.
  • Confirm that the necessary ports are open on your firewall.
  • macOS laptops from 2018 or newer utilize a T2 security chip that disable the microphone when the lid is closed. Direct sharing will not work on these devices when closed. 
  • Follow the instructions (page 26) to restore your Crestron TSW-1060 if it continually disconnects and reconnects during Zoom meetings.