Zoom Rooms PBX Support

You can give your Zoom Rooms telephone functionality without the need of a physical conference phone in the room. This can be done by configuring Zoom Rooms for outgoing calls only, or by using Zoom Rooms as a SIP Phone Client for incoming and outgoing calls by leveraging your internal PBX system, such as Cisco’s CUCM, Avaya, Shoretel or RingCentral. This will give you the ability to dial another telephone user for a 1:1 phone call, or call into a conference bridge for a non-Zoom meeting.  

This article covers:   

• How to configure a Zoom Room to use PBX
• System specific PBX instructions

Prerequisites for using Zoom Rooms PBX Support 

• Cisco Unified Communications Manager (see CUCM for 3rd party SIP phones and instructions below)
• Avaya Aura Communicator (see instructions below) 
• Shoretel (see instructions below)  

Incoming Calls Only:

• Zoom Rooms for Mac or PC/Touch version 3.6x and higher
• Zoom Rooms iPad controller version 3.6x and higher
• Zoom Rooms Controller for Android version 1.0.40109.0721 or higher

Incoming and Outgoing Calls:

• Zoom Rooms for Mac or PC/Touch version 4.0 and higher
• Zoom Rooms iPad controller version 4.0 and higher

How to configure a Zoom Room to use PBX

To configure a Zoom Room to use PBX for incoming and outgoing calls:

1. Sign in to the Zoom web portal. 
2. Click Room Management then click Zoom Rooms.
3. Click Edit (on the Rooms tab) next to the room you want to configure.
4. Click Phone Integration, then click the next to SIP Phone Integration to begin the configuration.
5. Choose the Transport protocol (UDP, TLS, or TCP) and enter the information in the other required and optional fields on the page, then click Save.
   Note: If you are uncertain about how to complete this page, contact your IT support engineer.
6. A confirmation message appears at the top of the page, letting you know that your SIP phone has been successfully registered.

System specific PBX instructions

• Configuration with Mitel (Shoretel)
• See attachments below for more