Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.




Upgrade Magewell USB Capture HDMI Firmware Follow

Overview

The Magewell USB Capture HDMI device allows wired HDMI screen sharing from a laptop or mobile device. The default image capture is 16:10 (with 2 black bars). You can upgrade the firmware to switch to 16:9 (no black bars) if the laptop device outputs 16:9.  (Note: Macbook pro only outputs 16:10) 

Prerequisites

Instructions:

  • Download the upgrade tool zip file on to your PC 
  • Connect the USB Capture HDMI device to your PC's USB 2.0 port
  • Extract zip file and run the Donglehelper.exe file
  • Open the Donglehelper QSM pdf file
  • Follow the instructions to upgrade
  • For Windows PC, use Bulk mode firmware; for MacOS, use iOS mode firmware