Message Archiving with Third Party Storage Follow


Zoom integrates with Global Relay and Smarsh for an alternative message archiving platform. These providers can store your Zoom chat messages and files transferred over chat. Messages and files can be stored on only the third party provider or both the third party provider and Zoom. Currently this integration only supports out-of-meeting chat messages.

Once configured, Zoom will send the messages and files to Global Relay or Smarsh once per day. Third party storage will be used for the entire Zoom account and cannot be enabled for groups or users individually.


  • Global Relay: SMTP delivery address from your Global Relay representative or Global Relay support.
  • Smarsh: Authorized Channel Token
  • Zoom account owner or admin permissions
  • Chat encryption must be disabled or messages will not be readable

Contact your provider to have Zoom message archiving configured and get the required configuration details.


  1. Sign in to the Zoom web portal.
  2. Click Account ManagementIM Management.
  3. Click the IM Settings tab.
  4. Under Storage, toggle the Third Party archiving option to on (blue).
  5. Select your third party provider from the drop down and fill out the configuration settings.
    • Global Relay
      • SMTP delivery address: Enter your SMTP delivery address as supplied by your Global Relay representative or Global Relay support.
      • Username: Enter your Global Relay username
      • Password: Enter your Global Relay password.
    • Smarsh
      • Authorized Channel Token: Enter your Authorized Channel Token.
  6. Click Save.


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