Important Notice: Please begin updating all your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Kernel extension changes in macOS High Sierra Follow


Starting with macOS 10.13.4, enrolling in MDM no longer disables User Approved Kernel Extension Loading, and extensions previously allowed to load for that reason now require approval. However, you can use MDM to specify kernel extensions that load without approval. This requires a Mac that is using macOS 10.13.2 or later and is either enrolled in MDM via DEP, or whose MDM enrollment is User Approved.

Below is the information for the Zoom Rooms Application and Kernel Extension which can then be approved by your MDM server

  • Display Name: Zoom Video Communications, Inc.
  • Team ID: BJ4HAAB9B3
  • Extension Path:/System/Library/Extensions/ZoomAudioDevice.kext

Additional details on kernel extension changes on High Sierra can be found here.