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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Join a Third Party Meeting from a Zoom Room Follow

Zoom Rooms can be invited to meetings with Skype for Business, Microsoft Teams, WebEx, GoToMeeting, Fuze, Google Hangouts or BlueJeans and join the meeting with one click. This may be useful for companies migrating to Zoom from other video conferencing solutions or who work with vendors and customers who use 3rd party meeting services.

For Skype for Business, WebEx, and GoToMeeting, customers need to configure a third-party interop service, such as Polycom RealConnect, Pexip, Webex CMR, or GTM InRoomLink. As long as the third-party host’s meeting invitation includes a SIP address for interop dialing, Zoom Rooms will be able to access the third-party meeting details from the invitation, that will allow the Zoom Room to generate a one-touch, join button for the third-party meeting. 

Customers who have Skype for Business, WebEx or GoToMeeting, but do not have the interop services above can join as audio-only participants. The availability of interop services does not affect joining a Google Hangouts meeting, as those participants will always be audio-only. The Zoom Room will show a button to join the audio conference with one click. This requires a Zoom audio conferencing plan with callout enabled. Participants in the room can join the third party meeting from a computer and share their screen to the room display to view content or receive video. Learn how to share your screen in a Zoom Room.

This article covers:

Prerequisites

For Video, Audio, and Screensharing

  • Zoom Rooms license
  • The host of the third-party meeting will need one of the following interop services enabled:
    • Polycom RealConnect
    • Pexip
    • Webex CMR
    • GTM InRoomLink
    • BlueJeans interop (already included with BlueJeans Meetings)
  • Zoom Rooms for Conference Room for PC 4.3.0 (390.0130) or later
  • Zoom Rooms for Conference Room for Mac 4.3.0 (446.0130) or later
  • Zoom Room Appliances 5.7.0 (1439) or later (Fuze meetings only)
  • Zoom Rooms Controller for iOS 4.3.6 (220.0125) or later
  • Zoom Rooms Controller for Android 4.3.6 (40253.0127) or later
  • Zoom Rooms Controller for Windows 4.3.6 (13374.0129) or later

For Audio Only

  • Audio Conferencing Plan with Callout Enabled
  • Zoom Rooms for Conference Room for PC 4.1.27694.0702 or later
  • Zoom Rooms for Conference Room for Mac 4.1.27694.0702 or later
  • Zoom Rooms Controller for iOS 4.3.27601.0628 or later
  • Zoom Rooms Controller for Android 4.3.27613.0629 or later
  • Zoom Rooms Controller for Windows 4.3.7629.0629 or later

Note: Zoom Phone and 3rd party SIP integrations cannot be used for audio-only dial-out.

Enabling the 3rd party conferencing dial-in feature

  1. Sign in to the Zoom web portal.
  2. Click Room Management, then Zoom Rooms
  3. Use the Zoom Rooms location hierarchy and choose where to enable this setting.
  4. Click the Meeting tab.
  5. Toggle Support 3rd party conferencing dial-in for Zoom Rooms to on (blue).
  6. (Optional) Check the Support Microsoft Teams web client meeting on Zoom Rooms option to enable this as well. If you plan to join Fuze meetings, toggle the Require encryption for 3rd party endpoints (SIP/H.323) option off.

Using 3rd Party SIP/H.323 One Click

Once this setting is enabled for your Zoom Room, send the room a calendar invite that includes the third-party service’s meeting information including the SIP/H.323 address and meeting ID.

On the Zoom Rooms controller, tap Join to call into the meeting from your Zoom Room.

Note: Ensure that you have the prerequisites. This feature requires the service configured on the third-party meeting service (Polycom RealConnect, Pexip, Webex CMR or GTM InRoomLink). 

Using 3rd Party Conferencing Dial Out

Once this setting is enabled for your Zoom Room, send the room a calendar invite that includes the third-party service’s meeting ID.

On the Zoom Rooms controller, tap Join Audio to call into the meeting from your Zoom Room.

Once joined into the meeting, you will have audio controls on the Zoom Room controller.

 

Troubleshooting

If you do not have a Join button as shown below, confirm that the Support 3rd party conferencing dial-in for Zoom Rooms setting is enabled for the room and the account has Conference Room Connector licenses or an audio conferencing plan with callout enabled.