Joining a third party meeting from a Zoom Room

Zoom Rooms can be invited to meetings with Skype for Business, Microsoft Teams, WebEx, GoToMeeting, Fuze, Google Hangouts or BlueJeans and join the meeting with one click. This may be useful for companies migrating to Zoom from other video conferencing solutions or who work with vendors and customers who use third party meeting services.

For Skype for Business, WebEx, and GoToMeeting, customers need to configure a third-party interop service, such as Polycom RealConnect, Pexip, Webex CMR, or GTM InRoomLink. As long as the third-party host’s meeting invitation includes a SIP address for interop dialing, Zoom Rooms will be able to access the third-party meeting details from the invitation, that will allow the Zoom Room to generate a one-touch, join button for the third-party meeting. 

Customers who have Skype for Business, WebEx or GoToMeeting, but do not have the interop services above can join as audio-only participants. The availability of interop services does not affect joining a Google Hangouts meeting, as those participants will always be audio-only. The Zoom Room will show a button to join the audio conference with one click. This requires a Zoom audio conferencing plan with callout enabled. Participants in the room can join the third party meeting from a computer and share their screen to the room display to view content or receive video. Learn how to share your screen in a Zoom Room.

This article covers:

• How to enable the third party conferencing dial-in feature
  • Enabling Fuze meetings
• How to use third party SIP/H.323 one click join
• How to use third party conferencing dial out
• Troubleshooting

Prerequisites for joining a third party meeting

For Video, Audio, and Screensharing

• Zoom Rooms license
• The host of the third-party meeting will need one of the following interop services enabled:
  • Polycom RealConnect
  • Pexip
  • Webex CMR
  • GTM InRoomLink
  • BlueJeans interop (already included with BlueJeans Meetings)
• Zoom Rooms for Conference Room for PC 5.12.0 or later
• Zoom Rooms for Conference Room for Mac 5.12.0 or later
• Zoom Room Appliances 5.12.0 or later
• Zoom Rooms Controller for iOS 5.12.0 or later
• Zoom Rooms Controller for Android 5.12.0 or later
• Zoom Rooms Controller for Windows 5.12.0 or later

For Audio Only

• Audio Conferencing Plan with Callout Enabled
• Zoom Rooms for Conference Room for PC 5.12.0 or later
• Zoom Rooms for Conference Room for Mac 5.12.0 or later
• Zoom Rooms Controller for iOS 5.12.0 or later
• Zoom Rooms Controller for Android 5.12.0 or later
• Zoom Rooms Controller for Windows 5.12.0 or later

Note: Zoom Phone and third party SIP integrations cannot be used for audio-only dial-out.

How to enable the third party conferencing dial-in feature

1. Sign in to the Zoom web portal.
2. Click Room Management, then Zoom Rooms. 
3. Use the Zoom Rooms location hierarchy and choose where to enable this setting.
4. Click the Meeting tab.
5. Click the toggle next to Support Interoperability for Zoom Rooms.
6. (Optional) Check the box next to Support Microsoft Teams web client meeting on Zoom Rooms to enable this feature, if desired.
7. (Optional): Click the arrows to configure the Connection method prioritization. If Dial SIP is prioritized, Zoom will use Microsoft Teams Cloud Video Interop (CVI) information to join the meeting via SIP. If no Microsoft Teams Cloud Video Interop (CVI) information is present, Direct Guest Join will be used to join the meeting.
   Note: Both Support Interoperability for Zoom Rooms and Support Microsoft Teams web client meeting on Zoom Rooms must be enabled to use Connection method prioritization. 

Enabling Fuze meetings

These steps, in an addition to the ones above, need to be taken to join Fuze meetings.

1. Sign in to the Zoom web portal.
2. Click Account Management, then click Account Settings.
3. Click In Meeting (Basic) on the left menu.
4. Ensure that the Require encryption for 3rd party endpoints (SIP/H.323) toggle is off.

How to use third party SIP/H.323 one click join

Send the room a calendar invite that includes the third-party service’s meeting information including the SIP/H.323 address and meeting ID.

On the Zoom Rooms controller, tap Home then find the meeting invite and tap Join to call into the meeting from your Zoom Room.

Note: Ensure that you have the prerequisites. This feature requires the service configured on the third-party meeting service (Polycom RealConnect, Pexip, Webex CMR or GTM InRoomLink). 

How to use third party conferencing dial out

Send the room a calendar invite that includes the third-party service’s meeting ID.

On the Zoom Rooms controller, tap Home then find the meeting invite and tap Join Audio to call into the meeting from your Zoom Room.

Once joined into the meeting, you will have audio controls on the Zoom Room controller.

Troubleshooting

If you do not have a Join button, confirm that the Support Interoperability for Zoom Rooms setting is enabled for the room and the account has Conference Room Connector licenses or an audio conferencing plan with callout enabled.